1 00:00:44,663 --> 00:00:45,820 Hey John, 2 00:00:46,304 --> 00:00:48,330 sales are looking good for both our teams. 3 00:00:48,690 --> 00:00:52,169 Jerry's been a real go-getter and a positive impact on the whole team. 4 00:00:52,235 --> 00:00:54,725 I also see that Kathy's numbers are up there, too. 5 00:00:55,031 --> 00:00:57,381 But, I hear she can be a real bitch sometimes. 6 00:00:57,483 --> 00:00:58,537 Oh... 7 00:00:59,047 --> 00:01:01,006 I can't believe he said that about her. 8 00:01:01,252 --> 00:01:03,284 I've seen Kathy and Jerry in action... 9 00:01:03,638 --> 00:01:05,956 they both close deals in very similar ways - 10 00:01:06,200 --> 00:01:07,706 the way salespeople should... 11 00:01:07,820 --> 00:01:11,014 yet, he's describing her behavior very differently. 12 00:01:11,117 --> 00:01:12,718 That's just not right... 13 00:01:13,096 --> 00:01:14,874 they're both excellent salespeople. 14 00:01:16,446 --> 00:01:19,969 Sometimes, the very same characteristic can be viewed very differently 15 00:01:19,996 --> 00:01:21,816 depending on an individual's gender, 16 00:01:21,884 --> 00:01:24,371 which is a sign of unconscious bias. 17 00:01:24,675 --> 00:01:29,232 Here, the male salesperson is a go-getter and the female has been called the b-word. 18 00:01:29,639 --> 00:01:32,346 When reviewing an employee's performance, it is imperative 19 00:01:32,358 --> 00:01:36,202 to not let unconscious bias influence the evaluation. 20 00:01:36,512 --> 00:01:41,237 Being assertive is a characteristic of any good salesperson, male or female. 21 00:01:41,578 --> 00:01:44,094 Bill, you're so off-base about Kathy. 22 00:01:44,141 --> 00:01:46,356 Just like Jerry, she goes after the sale! 23 00:01:46,451 --> 00:01:49,740 And her rapport with the team and customers is excellent. 24 00:01:49,906 --> 00:01:53,502 Actually, the other salespeople on our team could learn a lot from both of them. 25 00:01:53,572 --> 00:01:57,841 The fact is, Kathy and Jerry know how to step up and close deals. 26 00:02:05,289 --> 00:02:05,750 Carol... 27 00:02:05,786 --> 00:02:06,351 Yes 28 00:02:06,448 --> 00:02:09,287 it's great that you've found someone so quickly for this position... 29 00:02:09,327 --> 00:02:11,997 because we thought that it was going to be so hard to fill. 30 00:02:12,445 --> 00:02:13,174 But... 31 00:02:13,218 --> 00:02:15,112 how do you pronounce his name? 32 00:02:15,204 --> 00:02:18,491 And... well... do you really think he's gonna be a good fit here? 33 00:02:18,613 --> 00:02:19,527 Oh... 34 00:02:20,204 --> 00:02:22,809 And here I thought Mary would be so excited to see a candidate 35 00:02:22,828 --> 00:02:24,652 this qualified so soon! 36 00:02:25,161 --> 00:02:29,046 I can't believe she's not focusing on his education and experience... 37 00:02:29,109 --> 00:02:32,508 instead, she's focusing on his name?!? 38 00:02:33,076 --> 00:02:37,170 On a resume, someone's name is our first impression of that individual. 39 00:02:37,283 --> 00:02:40,789 When we think that a name is "hard to pronounce" or "funny looking," 40 00:02:40,842 --> 00:02:43,782 it can often reveal an unconscious bias. 41 00:02:44,091 --> 00:02:48,383 It's just as important to not make any judgments about people based on their name 42 00:02:48,469 --> 00:02:53,017 as it is to not let appearances and how someone looks affect a hiring decision. 43 00:02:53,592 --> 00:02:55,545 Well... it's a unique name for sure. 44 00:02:55,711 --> 00:02:58,097 However, I don't think based on something like a name, 45 00:02:58,108 --> 00:03:00,087 we can know how well he'll fit in. 46 00:03:00,180 --> 00:03:02,649 He has exactly the background we're looking for. 47 00:03:02,849 --> 00:03:04,719 So I'm gonna go ahead and set up an interview. 48 00:03:11,284 --> 00:03:11,836 I'm really... 49 00:03:13,991 --> 00:03:15,334 I'm sorry but... 50 00:03:16,656 --> 00:03:18,656 I still don't understand what you want me to do! 51 00:03:18,742 --> 00:03:20,909 You have a very heavy accent and unless there's someone there 52 00:03:20,951 --> 00:03:23,877 who speaks better English than you, I can't help you. 53 00:03:28,857 --> 00:03:31,367 Huh... we don't need those kind of customers! 54 00:03:31,440 --> 00:03:32,492 Oh... 55 00:03:32,741 --> 00:03:35,305 I wonder if Joann realizes how rough that sounded? 56 00:03:35,377 --> 00:03:37,838 I mean, these are our customers... . 57 00:03:38,170 --> 00:03:41,161 I get frustrated, too, when I can't understand someone. 58 00:03:41,618 --> 00:03:46,275 I can imagine how hard it would be if I was trying to communicate in another language. 59 00:03:46,576 --> 00:03:48,951 I'm sure they would have a hard time understanding me, too. 60 00:03:49,763 --> 00:03:53,055 In today's diverse world, we're bound to encounter customers, 61 00:03:53,106 --> 00:03:57,405 vendors and even co-workers who speak English as a second language. 62 00:03:57,664 --> 00:04:01,184 When we are tired and frustrated it is very easy to dismiss a person 63 00:04:01,207 --> 00:04:03,504 that is struggling to speak English. 64 00:04:04,138 --> 00:04:06,582 It's moments like this when we need to pause, 65 00:04:06,684 --> 00:04:07,910 take a deep breath... 66 00:04:08,017 --> 00:04:09,956 and exercise patience. 67 00:04:10,060 --> 00:04:11,172 Joann, 68 00:04:11,226 --> 00:04:13,363 I think you need a break before your next call. 69 00:04:13,415 --> 00:04:16,790 That last one... it sounded really frustrating. 70 00:04:17,159 --> 00:04:20,314 But I've been in the same situation and it's difficult. 71 00:04:20,386 --> 00:04:22,502 But to provide the best customer service, 72 00:04:22,523 --> 00:04:24,751 we have to be patient when working with customers 73 00:04:24,762 --> 00:04:26,830 who speak English as their second language. 74 00:04:33,079 --> 00:04:34,681 Hey... Sam... 75 00:04:35,642 --> 00:04:36,811 you know that developer position 76 00:04:36,869 --> 00:04:39,483 we were hoping to get filled with one of the guys we recommended? 77 00:04:40,119 --> 00:04:41,119 Well, guess what?!? 78 00:04:41,525 --> 00:04:43,088 They're giving us a girl! 79 00:04:43,276 --> 00:04:45,408 I mean, what does a girl know about coding?!? 80 00:04:45,836 --> 00:04:46,845 Oh... 81 00:04:47,229 --> 00:04:47,860 Look, 82 00:04:48,118 --> 00:04:51,501 I know we suggested some of our friends for that position, but man, 83 00:04:51,838 --> 00:04:55,424 slamming the person they just hired - because she's a woman - 84 00:04:55,988 --> 00:04:57,402 it's just not cool. 85 00:04:57,748 --> 00:04:59,926 I went to college with some very smart women... 86 00:05:00,336 --> 00:05:03,540 in fact, one even helped me pass my HTML class. 87 00:05:04,065 --> 00:05:06,798 It's important that we treat all of our team members with respect 88 00:05:06,825 --> 00:05:08,349 regardless of gender. 89 00:05:08,431 --> 00:05:10,726 Just because a field is dominated by one gender 90 00:05:10,828 --> 00:05:14,453 doesn't mean that someone of the opposite gender can't do an excellent job. 91 00:05:14,812 --> 00:05:17,820 We need to judge people based on their skills and abilities, 92 00:05:17,845 --> 00:05:20,775 not a pre-conceived stereotype or bias. 93 00:05:21,150 --> 00:05:25,392 Simply treat others with the respect that you would like to get back in return. 94 00:05:26,706 --> 00:05:27,598 Bill, 95 00:05:27,685 --> 00:05:29,482 would you want someone to discount your abilities 96 00:05:29,507 --> 00:05:32,018 before you even had a chance to prove yourself? 97 00:05:32,593 --> 00:05:36,671 I mean, Carlos decided to give her the job because she has the skills our team needs. 98 00:05:37,095 --> 00:05:38,843 So, let's give her a chance. Huh? 99 00:05:50,333 --> 00:05:51,341 Ah... 100 00:05:51,466 --> 00:05:53,038 Would you look at this? 101 00:05:53,165 --> 00:05:55,748 We can't just have Christmas cookies anymore. 102 00:05:55,819 --> 00:05:58,311 We have to have Jewish cookies, too? 103 00:05:58,555 --> 00:06:01,779 Why can't we stick to what this season is all about - 104 00:06:01,966 --> 00:06:03,118 ...CHRISTMAS! 105 00:06:03,307 --> 00:06:08,094 I mean, now we have to say "Happy Holidays" to everyone too. 106 00:06:08,549 --> 00:06:11,219 This is just getting ridiculous! 107 00:06:11,401 --> 00:06:12,360 Oh... 108 00:06:13,211 --> 00:06:15,902 I know Beth takes her Christian faith very seriously... 109 00:06:15,940 --> 00:06:17,339 and I respect that. 110 00:06:17,350 --> 00:06:19,951 However, this is a diverse workplace... and... 111 00:06:20,030 --> 00:06:21,880 there are all sorts of beliefs. 112 00:06:22,155 --> 00:06:25,687 It just comes down to respecting others regardless of what they practice. 113 00:06:26,643 --> 00:06:28,381 As the workplace becomes more diverse, 114 00:06:28,438 --> 00:06:30,568 it means that there are a variety of religions practiced 115 00:06:30,642 --> 00:06:32,312 by the people with whom we work. 116 00:06:32,447 --> 00:06:38,236 Judaism, Islam, Hinduism and Buddhism are all represented in the workplace. 117 00:06:38,563 --> 00:06:41,905 People who are not Christian and are greeted with "Merry Christmas" 118 00:06:42,040 --> 00:06:44,139 may react in a variety of ways: 119 00:06:44,291 --> 00:06:45,830 they're perfectly fine with it, 120 00:06:45,957 --> 00:06:47,307 they may laugh it off, 121 00:06:47,521 --> 00:06:49,065 they may find it annoying, 122 00:06:49,140 --> 00:06:51,899 and for some it is very offensive - 123 00:06:51,985 --> 00:06:55,157 particularly if you know that they are not Christian. 124 00:06:55,636 --> 00:07:00,008 It would be the same feeling if someone wished non-Muslims "Happy Eid" or... 125 00:07:00,043 --> 00:07:02,727 "Happy Hanukkah" to people who are not Jewish. 126 00:07:03,267 --> 00:07:05,221 If you know someone celebrates Christmas, 127 00:07:05,286 --> 00:07:08,253 then go ahead and wish them a "Merry Christmas." 128 00:07:08,293 --> 00:07:11,690 But, if you do not know what holiday someone celebrates during the winter, 129 00:07:11,824 --> 00:07:15,730 a "Happy Holidays" is more inclusive and respectful. 130 00:07:16,701 --> 00:07:19,605 I respect that you take your Christian faith seriously. 131 00:07:19,709 --> 00:07:22,676 But, keep in mind that not everyone celebrates Christmas. 132 00:07:22,826 --> 00:07:26,073 I think it's great that someone included Hanukkah-inspired cookies 133 00:07:26,132 --> 00:07:28,283 as a way of including others. 134 00:07:37,612 --> 00:07:38,753 Do you hear that? 135 00:07:39,622 --> 00:07:41,497 They're speaking German again. 136 00:07:42,531 --> 00:07:45,729 I just know they're talking about us when they do that. 137 00:07:45,879 --> 00:07:50,169 You live in the U.S. - speak English! 138 00:07:50,376 --> 00:07:51,306 Oh... 139 00:07:51,736 --> 00:07:53,304 What Alex doesn't realize is, 140 00:07:53,399 --> 00:07:56,593 Hanna is actually helping Tobi with technical specs by... 141 00:07:56,674 --> 00:07:59,897 translating new terms and concepts into German. 142 00:08:00,266 --> 00:08:02,936 It's much easier for Tobi to get up to speed. 143 00:08:03,266 --> 00:08:06,921 Many people assume that when others are speaking a foreign language in their presence, 144 00:08:06,975 --> 00:08:08,686 they are talking about them. 145 00:08:08,851 --> 00:08:10,311 This is far from the truth. 146 00:08:10,425 --> 00:08:14,229 No one is interesting enough to be the topic of conversation all of the time. 147 00:08:14,873 --> 00:08:18,504 Non-native English speakers often switch to their native language 148 00:08:18,537 --> 00:08:21,122 to make it easier for them to do their job. 149 00:08:21,733 --> 00:08:25,279 If someone is speaking in a foreign language - and excluding members - 150 00:08:25,374 --> 00:08:29,866 respectfully ask that person to switch to English so that everyone can understand. 151 00:08:31,196 --> 00:08:32,663 Stop being paranoid! 152 00:08:32,718 --> 00:08:33,343 Huh... 153 00:08:33,485 --> 00:08:36,900 We are not interesting enough for them to be talking about us. 154 00:08:37,323 --> 00:08:40,038 Actually, Hanna is a great resource for Tobi. 155 00:08:40,153 --> 00:08:44,666 She easily explains new technical features in a way that he can better understand. 156 00:08:44,851 --> 00:08:47,317 And that's good for all of us, right? 157 00:08:56,598 --> 00:08:59,660 Hey, how's it going with the new expense report software? 158 00:08:59,732 --> 00:09:02,349 I'm having a hard time switching over to the new system 159 00:09:02,390 --> 00:09:04,677 and I just don't think it is easy to use! 160 00:09:04,749 --> 00:09:09,093 And, if I'm having trouble with it, can you imagine how Mary is handling it? 161 00:09:09,149 --> 00:09:12,030 I mean, she was born back when dinosaurs roamed the earth. 162 00:09:12,086 --> 00:09:14,631 There's just no way she's going to catch on! 163 00:09:14,787 --> 00:09:16,022 Oh... 164 00:09:16,508 --> 00:09:19,304 Whoa! That was totally not fair. 165 00:09:19,391 --> 00:09:22,546 Sure, we grew up with technology, so it's probably easier for us 166 00:09:22,631 --> 00:09:24,781 to learn new programs... but... Mary... 167 00:09:25,360 --> 00:09:28,516 she did just fine the last time we had to learn a new system. 168 00:09:28,588 --> 00:09:31,305 And Toni, should just worry about TONI! 169 00:09:31,706 --> 00:09:34,977 Stereotypes exist for each of the generations at work. 170 00:09:35,127 --> 00:09:37,511 It's quite common for people to think that Baby Boomers 171 00:09:37,528 --> 00:09:39,425 just can't learn new software. 172 00:09:39,653 --> 00:09:43,671 In reality, we know that these generalities are simply not true. 173 00:09:44,040 --> 00:09:48,309 When we rely only on stereotypes, we limit our understanding of others - 174 00:09:48,360 --> 00:09:50,795 and the contributions to our workplace. 175 00:09:50,851 --> 00:09:54,387 Toni, just because you're having a hard time learning this new program, 176 00:09:54,397 --> 00:09:56,397 doesn't mean that Mary will. 177 00:09:56,593 --> 00:09:59,027 A couple of years ago we had a software upgrade 178 00:09:59,152 --> 00:10:02,496 and Mary was one of the first people to figure it out. 179 00:10:02,560 --> 00:10:04,812 She even taught me a couple of shortcuts. 180 00:10:13,047 --> 00:10:15,679 Man, it is nice and quiet in here today. 181 00:10:15,727 --> 00:10:17,745 Yesterday was crazy 182 00:10:17,792 --> 00:10:21,396 with all the family members that came in with patients for their appointments. 183 00:10:21,499 --> 00:10:23,250 I mean, it's a routine appointment, 184 00:10:23,311 --> 00:10:26,266 why do we need eight family members in here with patients? 185 00:10:26,510 --> 00:10:29,805 And then, they all stand out here in the waiting room and make noise. 186 00:10:29,908 --> 00:10:31,516 Why can't they just stay home? 187 00:10:31,678 --> 00:10:32,491 Oh... 188 00:10:33,204 --> 00:10:36,047 I know Sabrina had a rough few days, but... 189 00:10:36,109 --> 00:10:39,191 really, it's not that big of a deal to have family come in. 190 00:10:39,404 --> 00:10:41,976 Actually, I think it's great that they care so much 191 00:10:42,008 --> 00:10:43,799 that they want to come in and support each other. 192 00:10:44,018 --> 00:10:46,488 In some cultures, the health of each family member 193 00:10:46,499 --> 00:10:49,193 is an integral part of the family social structure 194 00:10:49,244 --> 00:10:51,650 and to show support, they will come with the patient 195 00:10:51,708 --> 00:10:53,349 to even routine appointments. 196 00:10:53,449 --> 00:10:56,916 Family members may even be involved in making healthcare decisions 197 00:10:56,926 --> 00:10:59,494 and if they are a caregiver for the patient, 198 00:10:59,621 --> 00:11:02,848 they may want to convey information to the patient themselves 199 00:11:02,926 --> 00:11:05,020 in a way that is culturally appropriate. 200 00:11:05,030 --> 00:11:06,548 As healthcare providers, 201 00:11:06,558 --> 00:11:09,290 we need to provide culturally competent care 202 00:11:09,388 --> 00:11:12,994 which can include involving more family members than we are used to. 203 00:11:13,105 --> 00:11:17,173 Listening to what a patient needs and being respectful of cultural differences 204 00:11:17,260 --> 00:11:20,853 is an important part of providing excellent care for our patients 205 00:11:20,923 --> 00:11:24,087 that respects and integrates their cultural values. 206 00:11:25,767 --> 00:11:28,295 Look, Sabrina, I... I know it can make it a bit chaotic 207 00:11:28,318 --> 00:11:30,718 with so many people in the waiting room, but... 208 00:11:31,394 --> 00:11:33,624 I mean they are here to support the patient. 209 00:11:33,899 --> 00:11:37,387 Look, next time why don't we just get a few extra chairs from the storage closet? 210 00:11:37,536 --> 00:11:39,434 That way everyone will have a place to sit. 211 00:11:39,568 --> 00:11:42,620 That'll make it a lot easier for everybody in the waiting room. 212 00:11:49,946 --> 00:11:52,081 Did you happen to hear what's been going on? 213 00:11:52,487 --> 00:11:54,990 I guess several people quit this week! 214 00:11:55,289 --> 00:11:57,709 Given all of the cost cutting going on right now, 215 00:11:57,812 --> 00:12:00,225 what you do want to bet that they just hire some cheap immigrants 216 00:12:00,264 --> 00:12:01,473 to fill the positions? 217 00:12:01,629 --> 00:12:02,535 Oh... 218 00:12:03,654 --> 00:12:06,242 I cannot believe she just said that! 219 00:12:06,385 --> 00:12:09,796 First of all, not all immigrants work in low paying jobs. 220 00:12:09,898 --> 00:12:11,238 Take me for example, 221 00:12:11,302 --> 00:12:15,168 I came here when I was child and I have a master's degree. 222 00:12:15,435 --> 00:12:19,488 I... better just take a deep breath before I say anything. 223 00:12:19,981 --> 00:12:24,551 The United States has about a million people a year who come here as immigrants. 224 00:12:24,602 --> 00:12:28,240 Many come to reunite their families and that process can take many years - 225 00:12:28,318 --> 00:12:29,778 even decades. 226 00:12:30,295 --> 00:12:33,637 When people do arrive, they are starting a new life. 227 00:12:33,826 --> 00:12:36,606 And while many have advanced degrees back home, 228 00:12:36,756 --> 00:12:40,536 they cannot do the same work here; so they take the jobs that they can get. 229 00:12:40,741 --> 00:12:43,562 Another way immigrants come to the U.S. is to study; 230 00:12:43,689 --> 00:12:47,712 and upon graduation they are recruited by companies to stay in the U.S. 231 00:12:47,780 --> 00:12:50,914 More than a third of immigrants hold at least a college degree. 232 00:12:50,970 --> 00:12:55,001 Regardless of where someone was born, it is important to not stereotype 233 00:12:55,100 --> 00:12:56,951 and to treat all people with respect 234 00:12:56,994 --> 00:13:00,362 for who they are and for the skills that they bring. 235 00:13:01,182 --> 00:13:05,901 I hate to break the news to you Veronica... but you're talking to an immigrant. 236 00:13:06,020 --> 00:13:09,991 People come here from all over the world with different skills and abilities. 237 00:13:10,037 --> 00:13:12,416 That's what makes this country great! 238 00:13:12,550 --> 00:13:16,353 So why say no to someone who can do the job? 239 00:13:25,057 --> 00:13:26,916 I was walking into the office today 240 00:13:26,981 --> 00:13:30,072 and I saw that Sunil is using the handicapped parking spot... 241 00:13:30,183 --> 00:13:30,986 I mean... 242 00:13:31,168 --> 00:13:34,571 he looks totally fine to me. Why does he get to park there? 243 00:13:34,618 --> 00:13:35,649 What's his problem? 244 00:13:35,721 --> 00:13:36,564 Oh... 245 00:13:36,941 --> 00:13:39,643 I don't think that who uses the handicapped parking spot 246 00:13:39,762 --> 00:13:41,510 is any of Fernando's business. 247 00:13:41,996 --> 00:13:44,429 If Sunil is using that parking space, 248 00:13:44,588 --> 00:13:46,054 there must be a reason. 249 00:13:46,212 --> 00:13:48,049 Otherwise, why would he do it? 250 00:13:48,988 --> 00:13:50,988 Some people have disabilities that you can see - 251 00:13:51,154 --> 00:13:53,673 and some have disabilities that are not visible. 252 00:13:53,909 --> 00:13:58,033 Just because you can't see the reason a person is using the accessible parking spot 253 00:13:58,183 --> 00:14:00,539 does not mean that they shouldn't be using it. 254 00:14:01,010 --> 00:14:05,281 If someone asks for an accommodation - such as moving a meeting to the first floor 255 00:14:05,361 --> 00:14:07,361 or they have a new work schedule, 256 00:14:07,488 --> 00:14:09,295 it is important to be supportive - 257 00:14:09,430 --> 00:14:11,904 even if you don't know why that change is needed. 258 00:14:12,406 --> 00:14:16,802 Be respectful of their needs, just as you would like them to be respectful of yours 259 00:14:16,883 --> 00:14:18,812 if you ever needed accommodation. 260 00:14:19,149 --> 00:14:19,915 Fernando, 261 00:14:19,999 --> 00:14:22,407 I am sure that there's a good reason that... 262 00:14:22,584 --> 00:14:24,161 Sunil is using that parking spot. 263 00:14:24,416 --> 00:14:26,416 Know, If he wants to tell us, he will. 264 00:14:26,730 --> 00:14:28,730 Until then, it's none of our business. 265 00:14:37,019 --> 00:14:41,356 Have you seen the picture of Vincent and his husband at his desk? 266 00:14:41,613 --> 00:14:42,238 Yea, 267 00:14:42,298 --> 00:14:46,207 I know the gays can legally get married and all... but 268 00:14:46,419 --> 00:14:47,707 give me break! 269 00:14:47,911 --> 00:14:52,421 Do they have to shove it in our faces? Two dudes kissing each other. 270 00:14:52,584 --> 00:14:55,978 That in my opinion is wrong! 271 00:14:56,316 --> 00:14:57,196 Oh... 272 00:14:57,534 --> 00:15:00,173 I know Jerry has some pretty strong religious convictions... 273 00:15:00,299 --> 00:15:02,157 but he really needs to keep them to himself. 274 00:15:03,237 --> 00:15:05,577 Look, Vincent can share pictures of his husband at work 275 00:15:05,600 --> 00:15:08,038 just as other people share pictures of their spouses. 276 00:15:08,775 --> 00:15:11,507 This is a very difficult topic for many people 277 00:15:11,556 --> 00:15:14,976 as it can conflict with certain religious beliefs and values. 278 00:15:15,382 --> 00:15:18,528 Married gay men and lesbians have the same legal rights 279 00:15:18,563 --> 00:15:20,841 as a married man and woman. 280 00:15:21,124 --> 00:15:25,101 No matter what someone thinks and feels about this topic personally, 281 00:15:25,228 --> 00:15:28,109 it's important that co-workers be treated with respect 282 00:15:28,157 --> 00:15:31,177 and that no disparaging comments are made about them. 283 00:15:31,405 --> 00:15:32,583 I know... 284 00:15:32,665 --> 00:15:34,665 you don't agree with gay marriage. 285 00:15:34,768 --> 00:15:35,653 But... 286 00:15:35,895 --> 00:15:37,895 that picture of Vincent and Mark is... 287 00:15:38,014 --> 00:15:40,560 no different than the picture of you and Laura on your desk. 288 00:15:40,882 --> 00:15:43,544 You're entitled to your opinion... but at work, 289 00:15:44,303 --> 00:15:48,431 you need to keep it to yourself and focus on treating people with respect. 290 00:15:54,791 --> 00:15:55,720 So... 291 00:15:56,183 --> 00:15:58,849 you haven't met our newest employee yet, have you? 292 00:16:00,336 --> 00:16:02,036 Her name is Fatima... 293 00:16:02,272 --> 00:16:05,515 and with a name like that you're not going to be too surprised 294 00:16:05,554 --> 00:16:07,894 she's one of those towel heads! 295 00:16:07,946 --> 00:16:08,785 Oh... 296 00:16:09,654 --> 00:16:11,594 I can't believe she just said that. 297 00:16:11,914 --> 00:16:13,962 It doesn't matter where Fatima is from, 298 00:16:14,009 --> 00:16:16,876 she has a right to her own beliefs and customs. 299 00:16:17,449 --> 00:16:21,709 The headscarf commonly worn by observant Muslim women is called a hijab. 300 00:16:21,835 --> 00:16:25,217 In some Muslim countries, it is required by law to be worn, 301 00:16:25,312 --> 00:16:28,255 but for other people it's a matter of personal choice. 302 00:16:28,381 --> 00:16:31,177 Similar to how the yarmulke identifies Jewish men. 303 00:16:31,187 --> 00:16:34,232 or a crucifix identifies someone as Christian, 304 00:16:34,476 --> 00:16:37,712 the hijab instantly identifies women as Muslim 305 00:16:37,768 --> 00:16:41,469 As long as the hijab does not interfere with a woman's job 306 00:16:41,525 --> 00:16:44,631 and poses no safety hazards to her or others, 307 00:16:44,684 --> 00:16:47,365 it is perfectly okay to be worn at work. 308 00:16:48,023 --> 00:16:51,490 Referring to it as a towel is totally unacceptable, 309 00:16:51,581 --> 00:16:55,586 derogatory and could be considered discriminatory. 310 00:16:55,886 --> 00:16:56,816 Susan, 311 00:16:56,996 --> 00:16:59,480 comments like that are totally disrespectful! 312 00:16:59,553 --> 00:17:01,757 She's here to do a job like you and me. 313 00:17:02,111 --> 00:17:04,718 And we don't know anything about Fatima... 314 00:17:04,783 --> 00:17:07,153 and what she's wearing is called a 'hijab' 315 00:17:07,232 --> 00:17:10,293 Besides, that's got nothing to do with her getting the job done! 316 00:17:17,302 --> 00:17:18,106 Ok... 317 00:17:18,365 --> 00:17:21,098 I try to be really open-minded toward other people, 318 00:17:21,186 --> 00:17:22,043 but man, 319 00:17:22,194 --> 00:17:25,963 I can't believe they would hire someone who looks like that... to work here! 320 00:17:26,119 --> 00:17:29,314 I mean, look at all those piercings! 321 00:17:29,487 --> 00:17:31,220 There's no way he'll fit in. 322 00:17:31,309 --> 00:17:33,551 I'll bet he'll be out the door in less than a month! 323 00:17:33,865 --> 00:17:34,785 Oh... 324 00:17:35,811 --> 00:17:39,660 I know he doesn't have the same kind of corporate look as George, 325 00:17:40,169 --> 00:17:42,123 but he seems really nice... 326 00:17:42,247 --> 00:17:43,288 and funny... 327 00:17:43,877 --> 00:17:47,436 and he has a ton of experience in the program we're rolling out. 328 00:17:48,172 --> 00:17:51,677 We all make personal choices about how we present ourselves. 329 00:17:52,849 --> 00:17:56,609 Besides I'm sure the new guy thinks George is a total stiff. 330 00:17:57,798 --> 00:18:00,750 Personal style is just that - personal. 331 00:18:00,822 --> 00:18:03,763 Each of us has our own sense of fashion and identity 332 00:18:03,812 --> 00:18:05,935 that we express through our appearance. 333 00:18:06,374 --> 00:18:08,011 Each person is unique 334 00:18:08,081 --> 00:18:10,446 and it's important that we don't let stereotypes 335 00:18:10,514 --> 00:18:13,694 keep us from getting to know the people that we work with. 336 00:18:14,166 --> 00:18:17,288 We need to respect others and look beyond appearances... 337 00:18:17,336 --> 00:18:19,267 to see the person inside. 338 00:18:19,451 --> 00:18:22,376 What works for one person doesn't always work for someone else... 339 00:18:22,425 --> 00:18:23,658 and that's okay... 340 00:18:23,980 --> 00:18:27,405 as longs as we keep it within the parameters of our dress code. 341 00:18:27,621 --> 00:18:30,271 Come on George - lighten up. 342 00:18:30,861 --> 00:18:32,861 He seems to really know his stuff... 343 00:18:33,278 --> 00:18:36,366 and besides, he laughed at my joke in the meeting, 344 00:18:36,898 --> 00:18:38,683 which by the way you didn't... 345 00:18:39,326 --> 00:18:41,083 so he gets points in my book. 346 00:18:50,323 --> 00:18:51,314 Excuse me; 347 00:18:51,355 --> 00:18:54,739 this is my first time here. Can someone direct me to the elevator? 348 00:18:55,055 --> 00:18:56,858 IT'S OVER THERE! 349 00:18:57,186 --> 00:18:57,983 Oh... 350 00:18:58,280 --> 00:19:01,039 Just because I'm blind doesn't mean I can't hear... 351 00:19:01,096 --> 00:19:04,526 and "over there" is NOT very helpful. 352 00:19:05,022 --> 00:19:07,201 Many who are blind have had the experience of 353 00:19:07,236 --> 00:19:09,559 people talking to them in a loud voice. 354 00:19:09,732 --> 00:19:13,593 This may be due to the misconception that their hearing is also impaired. 355 00:19:13,908 --> 00:19:17,363 While it's true that there are people who are both blind and deaf, 356 00:19:17,480 --> 00:19:21,234 that isn't the case for someone who is speaking to you in a normal tone of voice. 357 00:19:21,462 --> 00:19:24,137 When giving directions to someone with a visual impairment, 358 00:19:24,262 --> 00:19:26,781 we need to be as detailed as possible. 359 00:19:27,024 --> 00:19:29,197 When interacting with a person with a disability, 360 00:19:29,227 --> 00:19:32,553 it's best not to assume that they have other disabilities. 361 00:19:32,733 --> 00:19:35,053 It's important to ask if they need assistance 362 00:19:35,105 --> 00:19:37,935 instead of taking charge when they may not need help at all. 363 00:19:38,492 --> 00:19:39,767 Hey I can hear you 364 00:19:39,824 --> 00:19:42,104 and if you're pointing, I can't see that. 365 00:19:42,199 --> 00:19:43,922 So, could you be more specific? 366 00:19:43,960 --> 00:19:45,924 Is the elevator to my left or right? 367 00:19:45,970 --> 00:19:49,005 Is it in front of me and how close am I? 368 00:19:55,526 --> 00:19:59,894 Hey Theo, I know you recommended Kioko for that open spot on my team... 369 00:20:01,191 --> 00:20:02,628 but I'm gonna pass. 370 00:20:02,822 --> 00:20:05,309 As I see it, she's got three strikes against. 371 00:20:05,670 --> 00:20:08,498 Number one, her Asian accent is hard to understand. 372 00:20:08,664 --> 00:20:12,525 Number two, she's a single mom and I don't think she can handle the workload. 373 00:20:12,939 --> 00:20:14,279 And number three... 374 00:20:14,381 --> 00:20:17,165 I heard she just came out as a lesbian! 375 00:20:17,466 --> 00:20:18,308 Oh... 376 00:20:18,587 --> 00:20:22,491 Whoa! I knew Charlie was a bit old school, but really... 377 00:20:22,686 --> 00:20:24,196 talk about a closed mind! 378 00:20:24,348 --> 00:20:25,636 This can't go unchecked. 379 00:20:25,834 --> 00:20:28,505 Kioko's been continuously promoted here. 380 00:20:28,806 --> 00:20:31,488 And I've seen firsthand what a great job she's done. 381 00:20:32,385 --> 00:20:34,360 None of us are just one thing... 382 00:20:34,566 --> 00:20:39,176 a woman... man... boss... parent... employee... 383 00:20:40,124 --> 00:20:44,028 Each of us is a combination of many different aspects of our lives 384 00:20:44,073 --> 00:20:49,369 and we experience the world not just as one, but a blending of all of them. 385 00:20:49,986 --> 00:20:54,294 Intersectionality recognizes that many facets of who we are: 386 00:20:54,344 --> 00:20:59,697 race, economic class, gender, even sexual orientation - 387 00:20:59,815 --> 00:21:03,127 impact how we may experience discrimination. 388 00:21:03,217 --> 00:21:06,314 It's about recognizing that each person is unique - 389 00:21:06,522 --> 00:21:09,274 and we bring multiple aspects of ourselves to work 390 00:21:09,320 --> 00:21:11,610 and to our interactions with others. 391 00:21:11,882 --> 00:21:16,481 So, be an ally for others by respecting ALL aspects of who they are 392 00:21:16,561 --> 00:21:18,714 and what they bring to the workplace. 393 00:21:19,092 --> 00:21:20,298 Hold on a second. 394 00:21:20,382 --> 00:21:21,605 Three strikes? 395 00:21:21,890 --> 00:21:23,714 I've got three questions for you. 396 00:21:23,792 --> 00:21:24,936 One, 397 00:21:25,007 --> 00:21:26,683 does she have the skills? 398 00:21:27,112 --> 00:21:27,883 Two, 399 00:21:27,970 --> 00:21:29,614 does she have the commitment? 400 00:21:29,884 --> 00:21:30,942 And three, 401 00:21:31,016 --> 00:21:33,016 does she fit into our culture here? 402 00:21:33,300 --> 00:21:35,779 And if you answered 'yes' to any of these, 403 00:21:35,881 --> 00:21:38,013 you need to reconsider her for this position.