1 00:00:34,972 --> 00:00:37,709 All passengers should be on board. 2 00:00:37,719 --> 00:00:41,912 Flight 110 is boarding passengers through gate one. 3 00:00:44,179 --> 00:00:45,145 Dr. Green? 4 00:00:46,661 --> 00:00:47,690 Yes. 5 00:00:48,059 --> 00:00:51,810 Hi, I'm sure you don't remember me, but I'm Ann Clark. 6 00:00:51,820 --> 00:00:54,230 I was at the seminar on... I remember you. 7 00:00:54,240 --> 00:00:55,179 ...Selection Interviewing last month in DC. 8 00:00:55,189 --> 00:00:57,992 I remember you. You're a manager and you sat on the side. 9 00:00:58,002 --> 00:00:59,600 Excuse me. Um, sure. 10 00:01:00,053 --> 00:01:02,148 Uh yeah, that was me! 11 00:01:02,158 --> 00:01:05,670 Well, I just wanted to say hi and let you know how helpful that was for me. 12 00:01:05,680 --> 00:01:07,764 Good, I'm glad to hear that. But I have a question. 13 00:01:07,774 --> 00:01:08,605 Ok! 14 00:01:08,615 --> 00:01:11,786 What's the most important thing you learned in the class? 15 00:01:13,520 --> 00:01:17,820 The most important thing I learned was that a candidate's past actions 16 00:01:17,830 --> 00:01:20,779 are the best predictor of future performance, 17 00:01:21,080 --> 00:01:24,610 and now I know to focus my interviews on drawing out 18 00:01:24,620 --> 00:01:27,990 specific job-related examples of past behavior. 19 00:01:28,000 --> 00:01:30,725 Great! You got the key idea of the whole class. 20 00:01:31,820 --> 00:01:33,452 Look, I know we've had trouble with turnover, 21 00:01:33,462 --> 00:01:35,544 but I think it's just a "run of bad luck." 22 00:01:35,554 --> 00:01:37,240 Well, losing two customer service managers 23 00:01:37,250 --> 00:01:39,803 in less than a year is more than bad luck. 24 00:01:40,140 --> 00:01:41,708 Are you sure you’re hiring the right people? 25 00:01:41,992 --> 00:01:43,748 Come on, Jack, that's not it. 26 00:01:43,758 --> 00:01:45,550 Look you know what a a good judge of character I am. 27 00:01:45,560 --> 00:01:47,040 I've been regional sales manager long enough 28 00:01:47,050 --> 00:01:47,860 to know when someone walks through the door 29 00:01:47,870 --> 00:01:50,764 whether they’re going to be a good candidate or a bad candidate. 30 00:01:50,774 --> 00:01:52,651 I've seen 'em come, and I've seen 'em go Jack. 31 00:01:52,661 --> 00:01:53,909 Now what are you going to do about it Will? 32 00:01:53,919 --> 00:01:55,540 I'm going to hire a new customer service manager. 33 00:01:55,550 --> 00:01:56,380 I mean, what else can I do? 34 00:01:56,390 --> 00:01:59,631 Well, I think you need to take a good hard look at your interviews. 35 00:02:00,567 --> 00:02:02,051 Yes, I understand. 36 00:02:02,309 --> 00:02:04,090 I'll check in with you first of next week, okay? 37 00:02:04,100 --> 00:02:06,700 Okay, sounds good. You have a good trip now. 38 00:02:06,710 --> 00:02:08,028 Thanks. 39 00:02:09,576 --> 00:02:12,935 Flight 302 is now boarding at Gate 27 on the C concourse. 40 00:02:13,130 --> 00:02:15,270 So, are you going to Chicago on business? 41 00:02:15,280 --> 00:02:16,740 Yes, but ironically, 42 00:02:16,750 --> 00:02:19,507 I'm going there to be interviewed instead of doing the interviewing. 43 00:02:19,517 --> 00:02:20,980 I just hope they're well prepared for you. 44 00:02:20,990 --> 00:02:23,776 I just hope they know about “behavior based interviewing”. 45 00:02:23,893 --> 00:02:25,651 Pardon me. Sure. 46 00:02:25,776 --> 00:02:27,156 Well, I'm sure you'll do well. 47 00:02:27,166 --> 00:02:28,563 Oh, thank you. Really nice to see you again. 48 00:02:28,573 --> 00:02:29,557 Good to see you. 49 00:02:30,354 --> 00:02:33,378 Fasten your seat belt by inserting the metal fitting into the buckle 50 00:02:33,388 --> 00:02:36,377 and adjust the strap so that it fits low and tight around your hips. 51 00:02:37,130 --> 00:02:39,440 Excuse me, I couldn't help overhearing your conversation. 52 00:02:39,450 --> 00:02:42,010 Is that gentleman some sort of an authority on interviewing? 53 00:02:42,020 --> 00:02:43,760 Yeah, that’s Dr. Paul Green. 54 00:02:43,770 --> 00:02:46,460 And you really think you can evaluate a person through a seminar? 55 00:02:46,470 --> 00:02:49,860 With behavior based interviewing? Yes, I do. 56 00:02:49,870 --> 00:02:53,948 Well, I'm not familiar with that. What is it exactly? 57 00:02:54,370 --> 00:02:58,950 Basically, behavior based interviewing looks at job experiences of the past 58 00:02:58,960 --> 00:03:00,934 to help predict the future. 59 00:03:01,210 --> 00:03:04,970 It also helps eliminate errors made by interviewers 60 00:03:04,980 --> 00:03:09,000 who rely too heavily on intuition or general impressions... 61 00:03:09,010 --> 00:03:11,122 which we all tend to do! 62 00:03:11,400 --> 00:03:12,620 Well, is that so bad? 63 00:03:12,630 --> 00:03:14,260 I mean, I tend to think that evaluating people 64 00:03:14,270 --> 00:03:17,270 based on a "system" is rather cold and mechanical. 65 00:03:17,280 --> 00:03:19,150 I mean, I'd rather rely on my "gut feelings." 66 00:03:19,160 --> 00:03:22,523 Well, it’s natural to have gut feelings about people. 67 00:03:22,533 --> 00:03:27,020 But the difference is with a systematic approach it allows you to 68 00:03:27,030 --> 00:03:30,380 evaluate the candidate based on the ability to do the job 69 00:03:30,390 --> 00:03:32,660 and not their personality characteristics! 70 00:03:32,670 --> 00:03:34,154 Yeah... 71 00:03:34,760 --> 00:03:36,110 You look for past behavior. 72 00:03:36,120 --> 00:03:39,000 Well, I have to admit I’ve not been batting a thousand lately 73 00:03:39,010 --> 00:03:40,879 on judging ability to do the job. 74 00:03:41,029 --> 00:03:44,505 I just let a manager go who I thought was dynamite when I hired her. 75 00:03:45,521 --> 00:03:47,272 Great thanks. 76 00:03:47,282 --> 00:03:49,115 So, Susan, tell me, 77 00:03:49,560 --> 00:03:51,900 if you could have the perfect job, what would it be? 78 00:03:51,910 --> 00:03:53,835 I mean, what really motivates you? 79 00:03:53,845 --> 00:03:56,220 Now, that is an excellent question! 80 00:03:56,884 --> 00:04:00,260 Frankly, I like a job with challenges and responsibility. 81 00:04:00,270 --> 00:04:03,181 I'm very good in difficult situations. 82 00:04:03,501 --> 00:04:06,118 I like to be able to make decisions and then act on them. 83 00:04:06,430 --> 00:04:08,569 Excellent! Good. Very good! 84 00:04:08,782 --> 00:04:11,000 I needed someone decisive and confident. 85 00:04:11,011 --> 00:04:12,507 From everything she told me in the interview 86 00:04:12,517 --> 00:04:14,416 I thought she'd be perfect for the job. 87 00:04:14,571 --> 00:04:17,179 Well... unfortunately she was too decisive. 88 00:04:17,189 --> 00:04:19,967 Once she settled on a course of action, that was it! 89 00:04:19,977 --> 00:04:21,710 She was entirely too inflexible. 90 00:04:21,720 --> 00:04:24,001 But there's no way I could have known that from an interview. 91 00:04:24,011 --> 00:04:26,118 Well... Maybe you could have. 92 00:04:26,340 --> 00:04:28,960 Too many interviewers make the mistake of asking 93 00:04:28,970 --> 00:04:31,157 hypothetical questions about the future. 94 00:04:31,352 --> 00:04:33,570 With behavior based interviewing, I’ve learned that 95 00:04:33,580 --> 00:04:36,820 how a person has handled a specific situation in the past 96 00:04:36,830 --> 00:04:39,943 is a good predictor of how they’ll handle it in the future. 97 00:04:39,953 --> 00:04:41,796 That‘s a behavioral predictor. 98 00:04:42,109 --> 00:04:43,050 Yeah, I know what you're saying. 99 00:04:43,060 --> 00:04:45,380 But you can't tell me that just because someone did something 100 00:04:45,390 --> 00:04:48,940 one way in the past that they’re going to continue to do it that way forever. 101 00:04:48,950 --> 00:04:51,938 No. The past isn’t an absolute predictor of the future, 102 00:04:51,948 --> 00:04:54,507 but it’s more reliable than just "gut feelings.” 103 00:04:55,054 --> 00:04:56,150 Well... 104 00:04:56,160 --> 00:04:58,119 Let me show you what I mean. Um, ok. 105 00:04:58,129 --> 00:05:00,950 Suppose I wanted to interview the flight attendant for a job 106 00:05:00,960 --> 00:05:03,570 that required good public relations skills. 107 00:05:03,580 --> 00:05:05,310 Excuse me, would you like something to drink? 108 00:05:05,320 --> 00:05:06,180 No. No thanks. 109 00:05:06,190 --> 00:05:08,380 Not for me either. But I’m sorry. 110 00:05:08,390 --> 00:05:10,750 We're having a discussion and I think you could be helpful. 111 00:05:10,760 --> 00:05:12,283 You mind if I ask you a few questions? 112 00:05:12,293 --> 00:05:13,680 No, I don’t mind. 113 00:05:13,690 --> 00:05:17,470 Ok. Have you ever had a passenger who’s already had too much 114 00:05:17,480 --> 00:05:19,820 and became obnoxious when he wanted more? 115 00:05:19,830 --> 00:05:22,530 Well yes, it has happened, but really not that often. 116 00:05:22,540 --> 00:05:24,800 Well, can you think of the most difficult situation 117 00:05:24,810 --> 00:05:27,552 you’ve ever had to deal with and tell me how you handled it? 118 00:05:27,997 --> 00:05:32,580 Well... about six weeks ago there was this man who was "well on his way". 119 00:05:32,590 --> 00:05:35,836 Offering him coffee didn't work and I couldn't ask him to leave. 120 00:05:35,846 --> 00:05:37,220 He wanted a drink. 121 00:05:37,230 --> 00:05:39,864 But then I started talking to him about where he was going. 122 00:05:39,874 --> 00:05:42,059 And he mentioned that he was going to the Bears game. 123 00:05:42,069 --> 00:05:44,305 So we started talking about the season 124 00:05:44,315 --> 00:05:46,410 and I managed to calm him down. 125 00:05:46,420 --> 00:05:48,470 Then I told him I had to serve lunch 126 00:05:48,480 --> 00:05:51,259 and that I couldn’t bring the beverage cart out for a while, 127 00:05:51,269 --> 00:05:52,070 and somehow or another, 128 00:05:52,080 --> 00:05:54,759 I managed to put him off until the end of the flight. 129 00:05:54,894 --> 00:05:58,157 Great. I think you helped me make my point. Thank you. 130 00:05:58,167 --> 00:05:59,144 My pleasure... 131 00:05:59,154 --> 00:06:02,050 Ok, I see. So, she told you how she handled a specific 132 00:06:02,060 --> 00:06:04,215 customer-relations problem in the past, 133 00:06:04,225 --> 00:06:06,560 and it's a fair bet that she'd do the same thing in the future. 134 00:06:07,100 --> 00:06:10,510 But how do I specifically know what questions to ask 135 00:06:10,520 --> 00:06:13,340 when all I know about a person is what’s on their application or resume? 136 00:06:13,350 --> 00:06:15,823 Well, you know what job you're trying to fill, right? 137 00:06:15,833 --> 00:06:16,776 Well yes, but.... 138 00:06:16,786 --> 00:06:19,450 Well then let that be the basis of your questions. 139 00:06:19,460 --> 00:06:21,450 I mean, it takes some in-depth pre-planning, 140 00:06:21,460 --> 00:06:23,440 something I wasn’t very good at at first, 141 00:06:23,450 --> 00:06:26,433 but I have learned that it really does pay off. 142 00:06:26,870 --> 00:06:29,640 Now, the first thing I do to prepare for an interview 143 00:06:29,650 --> 00:06:31,996 is to review the job analysis 144 00:06:32,378 --> 00:06:35,003 and the other information I have about this job. 145 00:06:36,082 --> 00:06:40,472 Then, I identify the skills I need to evaluate in the interview. 146 00:06:40,620 --> 00:06:42,214 Let's see if I've got everything. 147 00:06:42,420 --> 00:06:45,917 The technical job skills are tasks that are done on this job... 148 00:06:46,464 --> 00:06:50,425 Like using word processing and data management software. 149 00:06:50,972 --> 00:06:53,240 Project management skills. 150 00:06:53,250 --> 00:06:55,520 Also, the job requires assembling information 151 00:06:55,530 --> 00:06:57,251 into slides for presentations. 152 00:06:57,510 --> 00:07:01,009 These are things I'll want to review on the resume and application. 153 00:07:01,200 --> 00:07:04,345 Then, I'll want to ask some questions about them. 154 00:07:04,618 --> 00:07:07,868 Now, let's see about the competencies needed for this job. 155 00:07:08,134 --> 00:07:10,564 Let’s see... Spoken communications. 156 00:07:10,770 --> 00:07:14,252 Being able to follow policies and procedures is critical. 157 00:07:14,490 --> 00:07:16,964 Also, work closely with others. 158 00:07:17,260 --> 00:07:19,110 And coping with stress... 159 00:07:19,120 --> 00:07:21,020 Skill in organizing and planning, 160 00:07:21,030 --> 00:07:24,518 and being able to solve problems are requirements for this job. 161 00:07:25,127 --> 00:07:26,117 There. 162 00:07:26,127 --> 00:07:29,280 I've identified the technical job skills and the competencies 163 00:07:29,290 --> 00:07:31,302 that I need to assess in the interview. 164 00:07:31,490 --> 00:07:34,404 Next, I need to review and develop questions 165 00:07:34,414 --> 00:07:36,865 that go with these competencies and skills. 166 00:07:37,130 --> 00:07:39,979 I suppose you ask the usual open-ended questions. 167 00:07:39,989 --> 00:07:42,061 But you know, the only thing I've learned about open-ended questions 168 00:07:42,071 --> 00:07:44,620 is that they give the interviewee a chance to ramble on. 169 00:07:44,690 --> 00:07:47,560 Well, I need to ask open-ended questions 170 00:07:47,570 --> 00:07:50,728 that are tailor-made to get specific information. 171 00:07:50,940 --> 00:07:54,380 Now, if my questions are too general or not well prepared, 172 00:07:54,390 --> 00:07:57,150 than I give the interviewee a chance to ramble on. 173 00:07:57,197 --> 00:07:59,690 Yeah, you know that's a good point, ‘cause I've had that happen. 174 00:07:59,700 --> 00:08:01,140 But can you actually write in advance 175 00:08:01,150 --> 00:08:03,260 exactly what kind of questions you want to ask? 176 00:08:03,270 --> 00:08:05,940 I mean don't you sort of have to "ad lib" the situation 177 00:08:05,950 --> 00:08:07,829 based on how you’re reading the interviewee? 178 00:08:08,011 --> 00:08:10,353 Well, most people can't do that. 179 00:08:10,363 --> 00:08:13,740 See, if I have a list of questions prepared in advance, 180 00:08:13,750 --> 00:08:16,504 I can ask for exactly what I need to know. 181 00:08:16,514 --> 00:08:18,783 Hm. Okay, I understand that. 182 00:08:18,793 --> 00:08:20,356 But, can you give me an example. 183 00:08:20,366 --> 00:08:23,378 I mean, what kind of specific questions would you write in advance? 184 00:08:23,388 --> 00:08:26,925 Hmmm, let me think about the last interview. 185 00:08:26,935 --> 00:08:31,791 Um, okay these won't be in the exact order, but I'll do my best. 186 00:08:31,947 --> 00:08:35,600 I was interviewing this young man for a customer service rep's position, 187 00:08:35,610 --> 00:08:38,690 so one thing I needed to explore was his skill in being tactful in 188 00:08:38,700 --> 00:08:42,928 communicating with customers - especially under difficult situations. 189 00:08:43,280 --> 00:08:44,620 So I asked this question... 190 00:08:44,630 --> 00:08:48,186 Think about a problem person you had to deal with in your past job. 191 00:08:48,460 --> 00:08:51,366 Tell me exactly what happened and how you dealt with it. 192 00:08:51,376 --> 00:08:53,889 Well, I can think of a "real good" example of that! 193 00:08:54,241 --> 00:08:57,570 There was this guy who came in one morning, very angry... 194 00:08:57,580 --> 00:08:59,800 Another question I asked was designed to find out 195 00:08:59,810 --> 00:09:02,580 about his willingness to follow policies and procedures... 196 00:09:02,590 --> 00:09:05,960 Please describe a situation where you felt it might be justifiable 197 00:09:05,970 --> 00:09:09,201 to break company policy or alter standard procedures? 198 00:09:09,211 --> 00:09:10,709 Well, that's happened. 199 00:09:10,719 --> 00:09:12,670 We had these reports we had to file that I thought 200 00:09:12,680 --> 00:09:14,258 were a complete waste of our time. 201 00:09:14,500 --> 00:09:16,545 Oh so, what did you do about it? 202 00:09:16,555 --> 00:09:19,590 Well, I got the whole department to stop filing them and you know what, 203 00:09:19,600 --> 00:09:21,440 the boss didn't even notice. 204 00:09:21,450 --> 00:09:24,224 So, I guess it was a huge waste of our time! 205 00:09:24,599 --> 00:09:27,920 Ok, I see. So develop open-ended questions to get examples 206 00:09:27,930 --> 00:09:31,283 of specific behavior related to skills needed for the job. 207 00:09:31,293 --> 00:09:32,088 Yes. 208 00:09:32,098 --> 00:09:35,027 Ok. But you know, not everyone is going to answer those questions 209 00:09:35,037 --> 00:09:37,310 as quickly and as candidly as that guy did. 210 00:09:37,320 --> 00:09:38,468 That's true. 211 00:09:38,478 --> 00:09:40,855 Mm - You know, I remember when I was interviewing Susan, 212 00:09:40,865 --> 00:09:42,207 for example, 213 00:09:42,217 --> 00:09:44,514 boy, there were some awkward moments... 214 00:09:45,552 --> 00:09:47,245 So, what’s your biggest negative? 215 00:09:47,255 --> 00:09:50,271 I'd ask a question and she couldn't come up with an answer. 216 00:09:50,708 --> 00:09:53,706 I'd feel embarrassed for her, but all I could do to help her out 217 00:09:53,716 --> 00:09:55,529 was go on to the next question. 218 00:09:55,732 --> 00:09:57,608 Let's just go on to the next question, okay? 219 00:09:57,618 --> 00:09:58,669 Okay. Good. 220 00:09:59,638 --> 00:10:02,860 I know the feeling, but I've learned that those awkward silences 221 00:10:02,870 --> 00:10:05,600 often mean that the interviewee is just thinking. 222 00:10:05,610 --> 00:10:08,904 And to break that silence is to break their train of thought. 223 00:10:08,914 --> 00:10:11,247 Huh, that situation came up later... 224 00:10:11,720 --> 00:10:14,807 So please give me an example of a time when you had to communicate 225 00:10:14,817 --> 00:10:16,429 with a very difficult customer. 226 00:10:16,591 --> 00:10:18,370 Tell me exactly how you handled that. 227 00:10:21,350 --> 00:10:24,966 Uh... I usually... 228 00:10:25,974 --> 00:10:27,882 I’m sorry, I usually... 229 00:10:28,480 --> 00:10:30,700 I really don't have trouble communicating. 230 00:10:30,710 --> 00:10:33,400 A lot of people have a tough time answering these questions. 231 00:10:33,410 --> 00:10:35,330 Just take your time. 232 00:10:35,340 --> 00:10:37,507 Okay... 233 00:10:37,517 --> 00:10:38,592 Um... 234 00:10:45,061 --> 00:10:48,357 You've got lots of time. Just be specific. 235 00:10:48,700 --> 00:10:51,646 Ok, uh, so there’s this one time... 236 00:10:52,110 --> 00:10:54,716 No, that's, that’s not a good example... 237 00:10:58,497 --> 00:11:00,770 It's all right. You'll think of something. 238 00:11:03,360 --> 00:11:06,629 Okay. Uh, you want me to tell you about a specific time 239 00:11:06,639 --> 00:11:09,510 when I had trouble communicating with a customer. 240 00:11:11,440 --> 00:11:15,156 Oh, uh, there was this one time this woman called in... 241 00:11:15,166 --> 00:11:18,559 Uh... and she had a problem but she just wouldn’t stop talking... 242 00:11:18,569 --> 00:11:19,335 Mm-hm. 243 00:11:19,345 --> 00:11:21,826 Yeah, you're right. I have to be more patient 244 00:11:21,836 --> 00:11:24,210 and not be afraid of a little silence in the interview, that’s true. 245 00:11:24,220 --> 00:11:27,560 Well our questions pay off only when we wait for the answer. 246 00:11:27,570 --> 00:11:28,995 Yes, that's a good point. 247 00:11:29,005 --> 00:11:31,470 But I still have a problem with those questions. 248 00:11:31,480 --> 00:11:33,570 It seems to me they give so much attention to the job 249 00:11:33,580 --> 00:11:35,183 that they forget about the person. 250 00:11:35,550 --> 00:11:38,786 Doesn't that make the interview overly focused on job skills? 251 00:11:38,796 --> 00:11:42,360 Well, what it focuses on is experiences related to the job 252 00:11:42,370 --> 00:11:46,269 and not personal characteristics or factors that could lead to discrimination. 253 00:11:46,480 --> 00:11:49,772 If you stay within these guidelines, it helps you abide by the law. 254 00:11:49,782 --> 00:11:51,865 Hm, yes, and that's very good, 255 00:11:51,875 --> 00:11:54,530 but what about those people that have no prior job skills? 256 00:11:54,540 --> 00:11:55,878 You can't prepare questions for them. 257 00:11:55,888 --> 00:11:58,190 Well everybody has life experiences. 258 00:11:58,200 --> 00:12:02,294 So you can just ask job-related questions, just in a different way. 259 00:12:02,470 --> 00:12:04,279 I had an interview like that once. 260 00:12:04,427 --> 00:12:08,631 Margaret was coming into the workforce after raising her family. 261 00:12:08,641 --> 00:12:12,010 The position required good organization and planning skills, 262 00:12:12,020 --> 00:12:14,459 so that was the area I probed carefully... 263 00:12:14,469 --> 00:12:17,480 Please think of a day when you had lots of things to do 264 00:12:17,490 --> 00:12:19,153 and tell me how you organized it. 265 00:12:19,163 --> 00:12:22,549 Well, yesterday was a good example. 266 00:12:22,705 --> 00:12:26,844 Um, I had a lot of errands to run and the phone just kept ringing and ringing 267 00:12:26,854 --> 00:12:28,670 and I couldn't get out the door. 268 00:12:28,680 --> 00:12:31,110 And um, one of the calls was from my mother 269 00:12:31,120 --> 00:12:33,847 who insisted I take her shopping! 270 00:12:33,857 --> 00:12:38,259 So what I did was tell her she'd have to wait until my errands were done. 271 00:12:38,385 --> 00:12:42,710 Then I let the phone ring and I made a list of everything I had to do. 272 00:12:43,250 --> 00:12:48,110 What I like to do is make a list of everything I need to do in this 273 00:12:48,120 --> 00:12:49,589 Uh, let me show you. 274 00:12:51,339 --> 00:12:56,234 I make the list and then I number them in order of importance. 275 00:12:56,244 --> 00:12:58,069 And that seems to work for me. 276 00:12:58,450 --> 00:13:01,520 Well, you learned she's good at getting her personal errands done. 277 00:13:01,530 --> 00:13:05,527 Well what her answer told me was that organizing and planning 278 00:13:05,537 --> 00:13:09,109 on a priority basis is a daily habit and she’s in control. 279 00:13:09,241 --> 00:13:12,420 So I learned something relevant about the required job skills. 280 00:13:12,430 --> 00:13:13,460 Mm, I see. 281 00:13:13,470 --> 00:13:16,210 So you interpret the answers in light of the behavior it represents. 282 00:13:16,220 --> 00:13:17,635 Mm-hm. It takes practice, 283 00:13:17,645 --> 00:13:21,230 but it's not so difficult even if there’s no job-related experience. 284 00:13:21,240 --> 00:13:23,960 Yeah, but you know the way I see it, you're hiring people 285 00:13:23,970 --> 00:13:26,049 for more closely supervised positions. 286 00:13:26,181 --> 00:13:28,559 And I'm hiring people who work more on their own. 287 00:13:28,740 --> 00:13:31,355 Plus I've got to evaluate more abstract skills, you know, 288 00:13:31,365 --> 00:13:35,362 things like versatility, creativity, leadership... so on and so forth. 289 00:13:35,372 --> 00:13:37,520 I really don't think this system is going to work for me. 290 00:13:37,530 --> 00:13:41,529 But the principle is the same, regardless of the skills you're evaluating. 291 00:13:41,830 --> 00:13:44,960 In this seminar I took, they showed us a short video 292 00:13:44,970 --> 00:13:48,356 that demonstrated exactly the kind of interview you’re talking about. 293 00:13:48,670 --> 00:13:50,600 I’m going to tell you about it, because it also showed the interview 294 00:13:50,610 --> 00:13:52,176 right from the beginning. 295 00:13:52,708 --> 00:13:55,740 Mr. Owen an administrative officer in a bank 296 00:13:55,750 --> 00:13:59,520 was interviewing Francis for the position of senior commercial lender. 297 00:13:59,530 --> 00:14:03,870 The first thing he did was establish rapport by asking easy questions 298 00:14:03,880 --> 00:14:05,681 that got her to start talking. 299 00:14:05,691 --> 00:14:08,913 And of course I share your admiration for our artwork in the lobby. 300 00:14:08,923 --> 00:14:12,694 But did you happen to notice that sculpture in the front entrance over there? 301 00:14:12,704 --> 00:14:15,694 Yes, I did, it’s pretty hard to miss. 302 00:14:15,704 --> 00:14:18,532 Maybe you can help me, what do you think it’s supposed to be? 303 00:14:18,704 --> 00:14:23,253 I’m not sure, but I’ll say this, It’s very impressive. 304 00:14:23,263 --> 00:14:24,980 Have a seat, will you? 305 00:14:24,990 --> 00:14:26,052 Thank you. 306 00:14:30,339 --> 00:14:31,925 Well, then... we're here, of course, 307 00:14:31,935 --> 00:14:35,479 to talk about you and the position of senior commercial lender. 308 00:14:35,489 --> 00:14:37,569 But before I get into my structured interview 309 00:14:37,579 --> 00:14:40,509 I want you to know I’m going to be taking notes. 310 00:14:40,519 --> 00:14:43,269 It’s just my way of making sure I get all of the information 311 00:14:43,279 --> 00:14:45,675 so that I can make a fair evaluation. 312 00:14:45,939 --> 00:14:47,652 I hope that won’t bother you. 313 00:14:48,069 --> 00:14:49,719 No not at all 314 00:14:49,841 --> 00:14:53,503 Good. I'll be giving you a preview of the job’s responsibilities... 315 00:14:53,513 --> 00:14:56,590 But first, what questions might you have for me? 316 00:14:57,130 --> 00:14:59,284 Well I do have some questions... 317 00:14:59,294 --> 00:15:00,779 First, I would like to.... 318 00:15:00,974 --> 00:15:04,105 Then, he began asking past-event questions. 319 00:15:04,115 --> 00:15:07,275 Why don’t we start with you giving me an overview of your 320 00:15:07,285 --> 00:15:12,215 general responsibilities in the job as commercial lender that you have now? 321 00:15:12,637 --> 00:15:15,408 Our department is set up a little differently than yours, 322 00:15:15,418 --> 00:15:18,793 but basically what I do is I oversee... 323 00:15:19,418 --> 00:15:22,113 Good, well that gives me an idea of your job in general. 324 00:15:22,551 --> 00:15:25,232 But let’s get a little more specific if I might. 325 00:15:25,470 --> 00:15:29,436 Tell me something you’ve done in your job as a lender that was creative. 326 00:15:29,446 --> 00:15:32,412 Perhaps something with an unsecured loan. 327 00:15:32,422 --> 00:15:35,879 Well, I’ve done a lot of small business loans, many of them unsecured. 328 00:15:35,889 --> 00:15:37,677 Let’s stop right here a moment. 329 00:15:37,959 --> 00:15:39,865 This part was particularly interesting... 330 00:15:40,180 --> 00:15:43,873 The interviewer asked for a specific example of a past behavior, 331 00:15:43,883 --> 00:15:45,044 and what did he get? 332 00:15:45,830 --> 00:15:47,350 A meaningless generality. 333 00:15:47,360 --> 00:15:51,357 Well, I’ve done a lot of small business loans, many of them unsecured. 334 00:15:51,790 --> 00:15:55,130 In the beginning of most interviews, generalities are typical. 335 00:15:55,140 --> 00:15:57,770 But if the interviewer persists, and asks for specifics 336 00:15:57,780 --> 00:15:59,737 until he gets specific answers, 337 00:15:59,747 --> 00:16:01,052 let me tell you what can happen. 338 00:16:01,216 --> 00:16:04,690 But can you think of a specific unsecured loan that you made 339 00:16:04,700 --> 00:16:08,263 and tell me exactly how you handled that in a creative way? 340 00:16:11,230 --> 00:16:14,750 Well, when I handled one recently for a small construction firm, 341 00:16:14,760 --> 00:16:17,360 I had to deal with the company president. 342 00:16:17,860 --> 00:16:22,255 He's a good contractor, but not very astute in financial matters, 343 00:16:22,265 --> 00:16:25,856 so just communicating with him was a creative challenge. 344 00:16:25,866 --> 00:16:28,913 That's often the case when dealing with a small firm, isn't it? 345 00:16:29,187 --> 00:16:31,930 If you will, play a little movie in your mind 346 00:16:31,940 --> 00:16:35,550 and tell me exactly how you handled that transaction. 347 00:16:35,560 --> 00:16:38,062 You mean exactly how I set up the loan? 348 00:16:38,072 --> 00:16:38,814 Yeah... 349 00:16:39,460 --> 00:16:43,770 Well... Mr. Cortez, he's the president of AMI. 350 00:16:43,780 --> 00:16:48,741 He was using most of his resources to cover a series of 6 ninety-day loans. 351 00:16:49,038 --> 00:16:52,940 Well, what I did was I put those out over five years 352 00:16:52,950 --> 00:16:55,622 and that created more working capital for him. 353 00:16:55,841 --> 00:16:58,219 What happens next is really interesting... 354 00:16:58,341 --> 00:17:02,020 So tell me about a time when you had to make a quick decision 355 00:17:02,030 --> 00:17:03,607 that you were proud of. 356 00:17:03,880 --> 00:17:06,888 He's going to insist on a specific answer, 357 00:17:07,638 --> 00:17:09,602 so I'd better come up with one. 358 00:17:10,470 --> 00:17:11,239 Ok. 359 00:17:11,249 --> 00:17:14,130 His persistence on specifics conditioned her 360 00:17:14,140 --> 00:17:16,545 to respond correctly to upcoming questions. 361 00:17:16,555 --> 00:17:17,900 That's interesting. 362 00:17:17,910 --> 00:17:21,760 Of course, some people require persisting with more than one question. 363 00:17:21,770 --> 00:17:24,210 But once the pattern was set, then the interviewer was able 364 00:17:24,220 --> 00:17:27,558 to roll right along with a lot of interesting questions. 365 00:17:28,034 --> 00:17:31,301 Can you remember any, because that would be very interesting to me. 366 00:17:31,311 --> 00:17:32,738 Let me see... 367 00:17:33,200 --> 00:17:37,316 I remember that he drew a well-balanced picture of her job skills. 368 00:17:37,326 --> 00:17:39,628 Ah... let me see if I can remember... 369 00:17:40,469 --> 00:17:42,769 Tell me about a goal you've set for yourself 370 00:17:42,779 --> 00:17:45,601 and how successful you were at accomplishing it? 371 00:17:45,611 --> 00:17:49,503 You've heard the expression, being able to "roll with the punches." 372 00:17:49,513 --> 00:17:52,554 Tell me about a time when you were adaptable 373 00:17:52,564 --> 00:17:55,460 at dealing with a difficult person. 374 00:17:55,470 --> 00:17:58,406 What steps did you take to keep focus on a job 375 00:17:58,416 --> 00:18:00,787 that wasn’t interesting to you? 376 00:18:00,797 --> 00:18:04,928 What experience have you had with a miss-communication with a customer 377 00:18:04,938 --> 00:18:08,193 or a fellow employee and how did you solve that problem? 378 00:18:08,615 --> 00:18:10,019 I can't think of any more right now, 379 00:18:10,029 --> 00:18:14,019 but that should give you a good idea of how to formulate past event questions. 380 00:18:14,177 --> 00:18:16,412 Yeah, well, I understand what kind of questions to ask, 381 00:18:16,422 --> 00:18:18,417 but sometimes the answers can be a problem too. 382 00:18:18,427 --> 00:18:21,636 You know, when a candidate gets off the subject or starts to ramble, 383 00:18:21,646 --> 00:18:23,545 I feel like I'm losing control of the interview. 384 00:18:23,555 --> 00:18:24,568 How do you handle that? 385 00:18:24,578 --> 00:18:26,630 I've had that problem too. 386 00:18:26,888 --> 00:18:29,060 But I’ve found there’s is a good way... 387 00:18:29,070 --> 00:18:30,638 to stay in control. 388 00:18:31,130 --> 00:18:35,620 You know, the person asking the questions is actually the person in control, 389 00:18:35,630 --> 00:18:39,099 so I just make sure I have plenty of questions to ask. 390 00:18:39,279 --> 00:18:43,068 Then I can guide the interview in whichever direction I choose. 391 00:18:43,078 --> 00:18:46,023 If you can get a word in edge-wise to ask the questions! 392 00:18:46,033 --> 00:18:47,195 Sometimes that's tough! 393 00:18:47,205 --> 00:18:49,375 Especially when we've been taught that it's rude to interrupt. 394 00:18:49,385 --> 00:18:49,968 Uh huh. 395 00:18:49,978 --> 00:18:53,186 Well, this next idea taught us a good way to handle that. 396 00:18:53,507 --> 00:18:55,824 When Francis began rambling on, 397 00:18:55,834 --> 00:18:58,473 Mr. Owens waited for a good opportunity, 398 00:18:58,483 --> 00:19:01,784 then he asked her a new question to help her get back on track. 399 00:19:02,440 --> 00:19:03,340 So anyway... 400 00:19:03,350 --> 00:19:06,680 my brother just said he wasn't interested in that kind of investment. 401 00:19:06,690 --> 00:19:08,290 You know, when I heard about it, 402 00:19:08,300 --> 00:19:11,710 I said our bank would never have handled it like that. 403 00:19:12,210 --> 00:19:14,590 I was amazed that any bank would do that. 404 00:19:14,600 --> 00:19:16,825 Thank you, Francis. I’m sorry, that’s an interesting story, 405 00:19:16,835 --> 00:19:19,278 but I'd like to get back to your work experience. 406 00:19:19,288 --> 00:19:21,536 There are still a lot of questions I'd like to ask. 407 00:19:21,546 --> 00:19:22,485 Sure. 408 00:19:22,597 --> 00:19:24,590 Tell me about a time when... 409 00:19:24,600 --> 00:19:26,647 Mm, that's a good way to handle it. 410 00:19:26,657 --> 00:19:29,475 As soon as he started talking, naturally she stopped to listen. 411 00:19:29,960 --> 00:19:31,670 But boy, you have to do that very tactfully. 412 00:19:31,680 --> 00:19:32,974 Oh, absolutely! 413 00:19:33,210 --> 00:19:35,896 But sometimes I’ve found you don't even have to step in. 414 00:19:36,200 --> 00:19:40,183 Just asking the next question will help you stay in control of the interview. 415 00:19:40,193 --> 00:19:41,456 Yeah, that makes sense. 416 00:19:41,466 --> 00:19:43,990 But then again, everything you've said so far makes sense. 417 00:19:44,150 --> 00:19:46,270 Doesn't intuition have anything to do with it? 418 00:19:46,280 --> 00:19:51,561 Oh, sure, but use intuition to help you create better job-related questions, 419 00:19:51,571 --> 00:19:53,766 not help you decide who to hire. 420 00:19:53,977 --> 00:19:56,756 And intuition should also help you when you feel like 421 00:19:56,766 --> 00:19:58,766 you're getting a one-sided picture of a candidate. 422 00:19:58,946 --> 00:20:02,258 That's why it's always important to ask for contrary evidence. 423 00:20:02,410 --> 00:20:04,989 Whoa, wait a minute! Contrary evidence? 424 00:20:05,377 --> 00:20:07,906 This crash course you're getting would not be complete 425 00:20:07,916 --> 00:20:10,727 without an explanation of contrary evidence. 426 00:20:10,737 --> 00:20:12,229 Let me give you an example. 427 00:20:12,393 --> 00:20:14,964 In the interview that I was telling you about with John, 428 00:20:14,974 --> 00:20:18,780 as I was asking him questions, I was getting this consistently poor picture 429 00:20:18,790 --> 00:20:21,002 of his skill of following procedures. 430 00:20:21,100 --> 00:20:25,420 So I got the part myself from stock and sent it directly to the customer 431 00:20:25,430 --> 00:20:28,518 without going through the proper channels of distribution. 432 00:20:28,925 --> 00:20:32,495 And... I must say my manager wasn't too pleased with the idea. 433 00:20:32,750 --> 00:20:34,970 But you know, I mean, what the heck... 434 00:20:34,980 --> 00:20:37,096 I made the customer happy, didn't I? 435 00:20:37,350 --> 00:20:39,590 And that wasn't the only indication that he had given me 436 00:20:39,600 --> 00:20:41,889 that he was too relaxed about procedures. 437 00:20:42,032 --> 00:20:44,230 And then I made a very human mistake! 438 00:20:44,240 --> 00:20:47,190 I asked him a question that was unconsciously designed 439 00:20:47,200 --> 00:20:49,685 to confirm what I had already decided! 440 00:20:49,695 --> 00:20:52,399 Tell me about another time when you felt it was necessary 441 00:20:52,409 --> 00:20:55,598 to alter procedures in order to solve a problem. 442 00:20:55,861 --> 00:20:57,941 I didn't mean to, but you see what I did? 443 00:20:57,951 --> 00:20:59,965 Oh, look, I've done it myself. 444 00:20:59,975 --> 00:21:02,365 You helped him seal his own fate with that question, now didn't you? 445 00:21:02,375 --> 00:21:03,584 That's right. 446 00:21:03,594 --> 00:21:07,365 And nobody is ever completely one way all of the time. 447 00:21:07,545 --> 00:21:10,595 That's why we as interviewers have to make a conscious effort to seek 448 00:21:10,612 --> 00:21:14,130 contrary evidence when we're getting a one-sided picture of the candidate. 449 00:21:14,140 --> 00:21:17,351 See, what I should have asked him was something like this... 450 00:21:17,486 --> 00:21:20,436 So, in your past job experience, tell me about a time 451 00:21:20,446 --> 00:21:23,272 when you stuck to policies and procedures to solve a problem, 452 00:21:23,416 --> 00:21:25,750 even when it might have been easier not to? 453 00:21:25,822 --> 00:21:26,867 I get it. 454 00:21:27,084 --> 00:21:30,425 Anytime you find yourself getting a negative picture of something, 455 00:21:30,435 --> 00:21:33,398 you should always look for something positive to balance it. 456 00:21:33,568 --> 00:21:35,343 And vice versa. 457 00:21:35,563 --> 00:21:37,013 Vice versa? 458 00:21:37,023 --> 00:21:39,038 Mm-hm. In the interview with Susan, you were telling me about... 459 00:21:39,048 --> 00:21:39,571 Yeah... 460 00:21:39,581 --> 00:21:42,518 Well... you were so impressed with her decisiveness. 461 00:21:42,528 --> 00:21:44,545 I wonder what would have happened if you'd probed 462 00:21:44,555 --> 00:21:46,833 for a little contrary evidence in that interview? 463 00:21:47,086 --> 00:21:50,367 You know, it never occurred to me to look for a negative in her skills! 464 00:21:50,412 --> 00:21:53,125 I should have asked her something that would have given me 465 00:21:53,153 --> 00:21:56,438 a more balanced and realistic picture of her abilities. 466 00:21:56,801 --> 00:21:59,068 Well Susan, you've indicated to me that you can be decisive 467 00:21:59,079 --> 00:22:00,768 and cope with most situations. 468 00:22:00,778 --> 00:22:01,794 And that's great, that's great. 469 00:22:01,804 --> 00:22:03,974 But now I want you to tell me about a time where you feel 470 00:22:03,984 --> 00:22:06,463 you had a problem with decisiveness. 471 00:22:06,473 --> 00:22:07,836 How did you deal with that? 472 00:22:07,846 --> 00:22:10,521 Well, I don't think I've ever encountered a problem I couldn't handle. 473 00:22:11,600 --> 00:22:15,200 Well I think both of us can admit that nobody's perfect, 474 00:22:15,210 --> 00:22:18,606 so take some time and then think about a time where 475 00:22:18,616 --> 00:22:19,645 maybe you had to admit 476 00:22:19,655 --> 00:22:21,735 when there was a situation that you couldn't handle. 477 00:22:21,745 --> 00:22:24,989 I guess I can think of one minor instance. 478 00:22:25,440 --> 00:22:28,929 In my last job I had a disagreement with the shipping manager. 479 00:22:29,063 --> 00:22:32,366 He was wrong in the matter and he refused to see it my way. 480 00:22:32,720 --> 00:22:35,800 So, finally I had to go above his head to get the matter resolved. 481 00:22:36,770 --> 00:22:39,665 You know... he never forgave me for that. 482 00:22:48,370 --> 00:22:51,105 You have given me so much to think about. 483 00:22:51,115 --> 00:22:54,124 Ok - first... I remember to take notes. 484 00:22:54,134 --> 00:22:57,241 I ask rapport-building questions and discuss the job. 485 00:22:57,530 --> 00:22:59,902 Then I ask open-ended questions about 486 00:22:59,912 --> 00:23:02,560 past job-related experiences and 487 00:23:02,570 --> 00:23:05,110 insist on specific answers. 488 00:23:05,120 --> 00:23:06,240 I listen... 489 00:23:06,250 --> 00:23:08,710 I allow silence if necessary... 490 00:23:08,720 --> 00:23:10,444 I maintain control. 491 00:23:10,640 --> 00:23:14,084 I get contrary evidence, and finally, I evaluate. 492 00:23:14,470 --> 00:23:15,680 Does that cover it? 493 00:23:15,690 --> 00:23:17,340 That's it. 494 00:23:17,350 --> 00:23:19,710 I’m sorry, I didn't mean to bend your ear the whole trip. 495 00:23:19,720 --> 00:23:20,980 No, no, no... I'm glad you did! 496 00:23:20,990 --> 00:23:23,000 It was very interesting and very helpful. Thank you. 497 00:23:23,010 --> 00:23:23,670 Good. 498 00:23:23,680 --> 00:23:24,930 You live in Chicago? 499 00:23:24,940 --> 00:23:26,580 Ah, no, my family does. 500 00:23:26,590 --> 00:23:30,780 I’m just exploring my career possibilities and if I find a job I like, 501 00:23:30,790 --> 00:23:32,020 I might make the move. 502 00:23:32,030 --> 00:23:33,050 Oh, good. You'd like it here. 503 00:23:33,060 --> 00:23:34,910 Mhm. Thanks. It’s really nice talking to you. 504 00:23:34,920 --> 00:23:36,570 Nice talking to you too Ann. 505 00:23:36,580 --> 00:23:38,254 Good luck on your interview. 506 00:23:38,264 --> 00:23:39,203 Thanks. Thank you. 507 00:23:41,060 --> 00:23:42,290 Take care. 508 00:23:42,300 --> 00:23:43,332 Have a good day Ann. 509 00:23:53,613 --> 00:23:54,619 Come in. 510 00:23:54,629 --> 00:23:56,197 Hi, Mr. Haley? I’m, A... 511 00:23:56,207 --> 00:23:59,150 Oh, my! Mr. Haley?! 512 00:23:59,160 --> 00:24:01,690 What a surprise! So, you're Ann Clark? 513 00:24:01,700 --> 00:24:02,740 I’m Ann Clark. 514 00:24:02,750 --> 00:24:04,660 Well, I knew you were coming to Chicago for an interview, 515 00:24:04,670 --> 00:24:06,570 but I had no idea it was going to be with us. 516 00:24:06,580 --> 00:24:08,090 Yeah, I didn't get your last name on the plane 517 00:24:08,100 --> 00:24:10,170 so I didn't make the connection either. 518 00:24:10,180 --> 00:24:10,820 Right. 519 00:24:10,830 --> 00:24:12,619 Ah, sit down please. 520 00:24:13,276 --> 00:24:14,670 Wow, what a surprise! 521 00:24:14,680 --> 00:24:15,849 What a surprise. 522 00:24:15,859 --> 00:24:17,429 A surprise... for both of us. 523 00:24:17,439 --> 00:24:19,045 I thought this kind of thing only happened in the movies. 524 00:24:19,055 --> 00:24:21,514 Yeah, well. I have to admit I'm a little nervous. 525 00:24:21,524 --> 00:24:24,217 After we spoke on the plane I could have never imagined 526 00:24:24,227 --> 00:24:26,201 that it would be you that I was interviewing with. 527 00:24:26,211 --> 00:24:27,545 Well, I feel the same way. 528 00:24:27,555 --> 00:24:29,623 But, we both have to remember that our main objective today is 529 00:24:29,633 --> 00:24:31,443 to learn more about your past job experience. 530 00:24:31,453 --> 00:24:32,508 Yes, of course. 531 00:24:32,518 --> 00:24:34,274 And I think we’re going to do that pretty darn well 532 00:24:34,284 --> 00:24:35,899 because I had a very good teacher. 533 00:24:35,909 --> 00:24:36,649 Thanks. 534 00:24:36,659 --> 00:24:38,664 Hey, so how are you finding your trip to Chicago so far? 535 00:24:38,674 --> 00:24:40,609 Oh great, I really enjoy Chicago. 536 00:24:40,619 --> 00:24:41,339 Good. Good. 537 00:24:41,349 --> 00:24:42,993 Well before we get to any of my questions, 538 00:24:43,003 --> 00:24:45,430 I want to know if there are any questions you have of me about the job? 539 00:24:45,440 --> 00:24:49,089 No, I think I understand the parameters of the job pretty well. 540 00:24:49,367 --> 00:24:50,217 Ok... 541 00:24:50,652 --> 00:24:53,082 So now let me get a little more specific. 542 00:24:55,410 --> 00:24:57,750 Can you describe a tough decision you made 543 00:24:57,760 --> 00:25:01,707 when no policy existed to cover it and tell me what you did. 544 00:25:01,717 --> 00:25:02,700 Ok. 545 00:25:02,710 --> 00:25:06,436 I want to give you a specific example, so do you mind if I take a moment? 546 00:25:06,446 --> 00:25:09,208 No. It’s ok. Silence doesn't bother me a bit. 547 00:25:14,900 --> 00:25:18,260 Ok. Last November, when I came on as manager, 548 00:25:18,270 --> 00:25:21,260 it had become a Friday afternoon routine to bring in snacks 549 00:25:21,270 --> 00:25:22,568 for the whole department. 550 00:25:22,740 --> 00:25:24,970 Well, after a while the work started to suffer, 551 00:25:24,980 --> 00:25:28,650 so I called everyone in and shared my point of view. 552 00:25:28,660 --> 00:25:31,450 And we all agreed to confine the Friday afternoon parties 553 00:25:31,460 --> 00:25:32,970 to the lunchtime period. 554 00:25:32,980 --> 00:25:35,050 That's a real positive in terms of your performance. 555 00:25:35,060 --> 00:25:37,500 But I need a more balanced picture 556 00:25:37,510 --> 00:25:39,820 that includes areas in which you feel you need improvement. 557 00:25:39,830 --> 00:25:42,250 I think you'll agree we all have areas in which we need improvement. 558 00:25:42,260 --> 00:25:43,770 Yes, of course. 559 00:25:43,780 --> 00:25:45,880 Tell me about a time when you weren't successful 560 00:25:45,890 --> 00:25:48,214 in dealing with a tough decision you had to make. 561 00:25:48,355 --> 00:25:50,440 Describe a time when you had to communicate 562 00:25:50,450 --> 00:25:52,769 some unpleasant feelings with a manager. 563 00:25:52,902 --> 00:25:56,060 Now tell me about a time you didn't communicate something unpleasant, 564 00:25:56,070 --> 00:25:57,136 but should have. 565 00:25:57,600 --> 00:25:59,820 Now, describe an obstacle to me in your last job 566 00:25:59,830 --> 00:26:01,558 that you were not able to overcome. 567 00:26:02,292 --> 00:26:04,500 Well, we've been talking for about an hour, Ann. 568 00:26:04,510 --> 00:26:06,620 Now is there anything else you need to ask me 569 00:26:06,630 --> 00:26:09,188 or anything else I need to ask you that I haven’t? 570 00:26:09,198 --> 00:26:11,464 No, You've been very thorough. 571 00:26:11,745 --> 00:26:15,650 But I’ll tell you I'm much more used to being on that side of the table 572 00:26:15,660 --> 00:26:16,416 than right here. 573 00:26:16,426 --> 00:26:18,339 It’s a little unusual. 574 00:26:18,735 --> 00:26:19,991 So how’d I do? 575 00:26:20,001 --> 00:26:22,427 Good, good. You gave some very good information. 576 00:26:22,437 --> 00:26:23,300 Oh good. 577 00:26:23,310 --> 00:26:25,650 But I don't need to tell you that I still need to evaluate it. 578 00:26:25,660 --> 00:26:26,353 Oh, of course. 579 00:26:26,363 --> 00:26:28,228 And I’ll be interviewing other candidates this week. 580 00:26:28,238 --> 00:26:28,793 Yes. 581 00:26:29,016 --> 00:26:31,410 But I will get back you you at the end of next week. 582 00:26:31,420 --> 00:26:33,178 Ok. I look forward to hearing from you. 583 00:26:33,188 --> 00:26:33,944 Thanks a lot, Ann. 584 00:26:33,954 --> 00:26:35,923 Thank you. Good-bye. Bye-bye. 585 00:26:38,310 --> 00:26:41,620 Well, it’s a good feeling knowing that my evaluation of Ann 586 00:26:41,630 --> 00:26:44,440 will be based on specific job related information, 587 00:26:44,450 --> 00:26:46,790 and a balanced picture of her capabilities. 588 00:26:46,800 --> 00:26:49,350 Of course I still have to evaluate all the other candidates 589 00:26:49,360 --> 00:26:51,600 before selecting the best candidate. 590 00:26:51,610 --> 00:26:56,687 I felt Ann was very good, but now I have more than a gut feeling.