1
00:00:29,017 --> 00:00:31,229
I can’t believe how well you restored this!

2
00:00:31,254 --> 00:00:34,020
Well, I’m glad you like it.
I can tell how special it is to you.

3
00:00:34,045 --> 00:00:35,273
Thank you so much!

4
00:00:35,298 --> 00:00:37,521
Well, stop in again
when you think I can help.

5
00:00:37,546 --> 00:00:38,761
I will. Thank you.

6
00:00:38,785 --> 00:00:40,192
Okay, take care.

7
00:00:41,550 --> 00:00:46,171
Hi, I’m Sarah Jasper, and I was wondering
if you can fix this antique clock?

8
00:00:46,407 --> 00:00:47,707
Absolutely.

9
00:00:47,731 --> 00:00:49,645
That’s what I do… fix things.

10
00:00:49,669 --> 00:00:52,430
Good. I wish I could
fix things at work.

11
00:00:52,752 --> 00:00:54,218
What’s the problem?

12
00:00:54,409 --> 00:00:56,395
Oh, my team complains a lot.

13
00:00:56,419 --> 00:00:58,992
I feel like I’m always
having to lay down the law.

14
00:00:59,356 --> 00:01:03,191
People who come into my shop all
seem to have one thing in common.

15
00:01:03,337 --> 00:01:07,393
They all have to deal with conflict,
whether at work or at home.

16
00:01:07,692 --> 00:01:09,407
It’s a part of life.

17
00:01:09,923 --> 00:01:12,020
These old clocks have
taught me a simple

18
00:01:12,044 --> 00:01:14,865
yet very effective way
to deal with conflict.

19
00:01:15,107 --> 00:01:17,816
I use TIME to my advantage.

20
00:01:17,840 --> 00:01:20,321
Ya see, whenever
conflict arises for me,

21
00:01:20,346 --> 00:01:24,031
I take a moment to collect
myself before responding.

22
00:01:24,191 --> 00:01:25,488
This short pause...

23
00:01:25,512 --> 00:01:29,332
gives me a chance to
identify a positive response

24
00:01:29,356 --> 00:01:31,741
to make things
better, not worse.

25
00:01:31,766 --> 00:01:34,704
It’s also important that
I manage my emotions.

26
00:01:34,762 --> 00:01:38,319
This means I don’t allow any
negative emotions I might feel

27
00:01:38,394 --> 00:01:41,332
to cause me to overreact
or take it personally.

28
00:01:41,356 --> 00:01:44,766
Last, I envision a
successful outcome.

29
00:01:44,913 --> 00:01:48,084
When I create a clear
positive picture in my mind

30
00:01:48,109 --> 00:01:50,335
of what I want
the outcome to be.

31
00:01:50,777 --> 00:01:52,163
It’s more likely to happen.

32
00:01:52,687 --> 00:01:56,004
Now, it may sound
simple, yet it takes practice.

33
00:01:56,077 --> 00:01:59,675
Most of us have learned to deal
with conflict by using a fight,

34
00:01:59,700 --> 00:02:02,471
flight or freeze response.

35
00:02:02,495 --> 00:02:06,819
These responses usually
result in negative outcomes.

36
00:02:07,588 --> 00:02:10,719
Given Sarah’s comment
about laying down the law,

37
00:02:10,930 --> 00:02:13,599
I’m guessing she uses a fight response.