1
00:00:03,237 --> 00:00:04,815
Well, being uncomfortable
with silence

2
00:00:04,830 --> 00:00:07,745
may be the most common problem
interviewers face,

3
00:00:07,756 --> 00:00:10,924
and most will just change
the subject and move on.

4
00:00:11,074 --> 00:00:12,502
But look at it this way.

5
00:00:12,668 --> 00:00:16,034
When candidates are silent,
it usually means they're thinking.

6
00:00:16,200 --> 00:00:19,330
That silence is your friend,
your tool.

7
00:00:19,573 --> 00:00:21,650
If you change the subject
and move on,

8
00:00:21,661 --> 00:00:23,946
you may be shutting down
a revealing answer. So...

9
00:00:23,957 --> 00:00:25,602
respect silence.

10
00:00:25,702 --> 00:00:26,925
But, how long do you wait?

11
00:00:27,023 --> 00:00:28,207
It depends.

12
00:00:28,279 --> 00:00:31,415
You need to be patient
no matter how painful it feels.

13
00:00:31,478 --> 00:00:35,003
So respect silence, and don't be
afraid to wait for an answer.

14
00:00:35,216 --> 00:00:39,082
With experience, you will know
when to break the silence.

15
00:00:39,169 --> 00:00:40,617
It's okay. Ummm...

16
00:00:40,628 --> 00:00:43,785
we have plenty of time. I'm certain
you'll come up with a good example.

17
00:00:45,513 --> 00:00:48,535
Yeah, I'm sorry. I... I...
I don't know what to say.

18
00:00:50,326 --> 00:00:51,425
I...

19
00:00:51,820 --> 00:00:53,300
Okay. All right.

20
00:00:54,419 --> 00:00:55,832
I thought of something.

21
00:00:56,654 --> 00:00:59,457
This is not really
a good example.

22
00:00:59,670 --> 00:01:00,238
It's okay.

23
00:01:00,285 --> 00:01:01,472
I'm really sorry.

24
00:01:01,513 --> 00:01:03,410
I... I know this is
a tough question.

25
00:01:03,482 --> 00:01:05,238
Please take your time.

26
00:01:05,342 --> 00:01:06,832
We have plenty of time.

27
00:01:12,498 --> 00:01:13,972
Okay. Ummm...

28
00:01:14,294 --> 00:01:16,597
I think this is what you want to know.

29
00:01:16,716 --> 00:01:19,066
I was working for
the Naval Shipping Depot,

30
00:01:19,076 --> 00:01:20,363
and...

31
00:01:20,373 --> 00:01:22,113
there was this one customer

32
00:01:22,124 --> 00:01:25,565
and I was so enthusiastic
and I wanted to help her out,

33
00:01:25,576 --> 00:01:29,707
I promised her this high-priority
item that we really couldn't deliver.

34
00:01:30,445 --> 00:01:35,410
The people overseas, they complained
to my supervisor and we worked it out.

35
00:01:36,154 --> 00:01:38,113
But I learned that,

36
00:01:38,133 --> 00:01:41,582
you know, enthusiasm,
that can sometimes create problems.

37
00:01:43,377 --> 00:01:46,820
Because she waited it out,
the interviewer got an important insight

38
00:01:46,831 --> 00:01:50,572
into the candidate's past actions
and likely future performance.

39
00:01:50,731 --> 00:01:53,402
Okay. So when there's
dead silence,

40
00:01:53,413 --> 00:01:54,738
I need to...

41
00:01:54,749 --> 00:01:57,769
respect and to manage
the silence?.

42
00:01:57,982 --> 00:01:59,249
I need to work on that.