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Welcome to ADROIT, our live, worldwide,
online, and satellite program series

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on leading-edge management.

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I'm Kyra Lin

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and our subject today is how
to conduct a behavior-based interview.

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And our source is the book
Actions Speak! by Dr. Paul Green.

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"Actions speak,"

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that saying is particularly relevant to job
interviewing according to Dr. Green.

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Past actions are the best predictors
of future performance.

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Well, that's the way he puts it.

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Also, joining us all the way from
New York for the program is...

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Ah... Toni, where is James?

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I'm sorry, Kyra. James is still on makeup,
but we have Dr. Green here.

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Oh good. Thanks.

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Dr. Green, thank you so much
for coming to our rehearsal today.

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My pleasure. I was happy for
an excuse to come to Palo Altos.

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All right. Well, just having
you here is a great help.

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And your approach to interviewing
just makes so much sense to me.

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Oh, and by the way, I invited a newer
manager to join us on the program today.

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That's a great idea.

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All right.

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Here comes James.
We're ready to roll again, Kyra.

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Okay.

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Okay. Recording. Rehearsal only.

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Final round.

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And action.

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Joining us today from
New York is James Williams,

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a successful manager who's had
considerable experience interviewing.

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Welcome so much.
Thanks for coming to the show.

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I'm glad to be here.
Warmer than New York.

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I bet it is.

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Well, first, why don't you start by
telling our viewers about your background?

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Sure.
I graduated with an MBA.

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I've been a manager now
for two years at Azore.

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I have 39 customer service
reps reporting to me,

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and I do a lot of the interviewing
for new reps. So...

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I've had considerable experience.

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Sounds like it.
Quite impressive.