1 00:00:16,301 --> 00:00:18,205 Because I don't see the new reporting codes here anywhere. 2 00:00:18,470 --> 00:00:20,829 Listen, I have better things to do than to learn a 3 00:00:20,830 --> 00:00:22,929 new list of tracking codes every six months. 4 00:00:22,930 --> 00:00:24,464 I just don't have time for it. 5 00:00:24,581 --> 00:00:26,879 No one likes dealing with the changes that we're up against. 6 00:00:26,880 --> 00:00:29,709 But that whole - I don't have time for it - attitude... 7 00:00:29,710 --> 00:00:32,379 That wasn't helping the situation at all. 8 00:00:32,380 --> 00:00:33,392 Help me understand. 9 00:00:33,417 --> 00:00:35,939 You did see the email on the new reporting specs, didn't you? 10 00:00:35,964 --> 00:00:37,779 Probably. But that's beside the point. 11 00:00:37,780 --> 00:00:39,889 My job is to make sure that orders go out on time... 12 00:00:39,890 --> 00:00:43,608 And I can't do that if I’m learning a new list of codes every two weeks. 13 00:00:48,301 --> 00:00:50,369 Look, maybe it would help if I had a better understanding 14 00:00:50,370 --> 00:00:51,644 of what the issue is for you. 15 00:00:52,074 --> 00:00:55,919 Do you want to know? First of all, we had to re-do everything - 16 00:00:55,920 --> 00:00:59,269 all of the customer invoices - and that took two weeks... 17 00:00:59,270 --> 00:01:02,139 and then they changed the tracking codes for no good reason. 18 00:01:02,140 --> 00:01:04,728 And good luck trying to get everyone to do it the same way. 19 00:01:05,385 --> 00:01:08,549 I get it... we're all under a lot of stress with these changes. 20 00:01:08,550 --> 00:01:12,399 She's always liked things "just so", but now... 21 00:01:12,400 --> 00:01:14,290 none of us could do anything right. 22 00:01:14,840 --> 00:01:17,569 I know how you must feel - these changes are huge. 23 00:01:17,570 --> 00:01:20,579 But they're really important for improving our customer satisfaction. 24 00:01:20,580 --> 00:01:23,209 But there was nothing wrong with the way we did it before 25 00:01:23,234 --> 00:01:26,625 and who's to say they won't decide that this doesn't work and change it again? 26 00:01:26,860 --> 00:01:30,868 Well, I guess there are no guarantees, but they've invested a lot of money 27 00:01:30,893 --> 00:01:33,052 in making sure our data is accurate and valid. 28 00:01:33,077 --> 00:01:34,916 And, really, the new codes aren't that hard to remember 29 00:01:34,941 --> 00:01:36,399 after you've used them for a little while. 30 00:01:36,400 --> 00:01:37,715 Maybe for you. 31 00:01:38,170 --> 00:01:40,599 I'd be happy to show you how I keep them straight. 32 00:01:40,600 --> 00:01:42,496 There’s a couple little tricks that I use. 33 00:01:42,687 --> 00:01:45,349 Fine. When I've got a spare day or two, I'll let you know. 34 00:01:45,350 --> 00:01:47,106 But, right now, I have to go to a meeting. 35 00:01:47,131 --> 00:01:49,694 Liz, listen. This really is important. 36 00:01:49,719 --> 00:01:52,979 I know it's frustrating, but... Is there anything I can do to help? 37 00:01:52,980 --> 00:01:54,060 I doubt it. 38 00:01:55,100 --> 00:01:56,687 But, I appreciate the offer. 39 00:01:57,050 --> 00:01:59,559 Sure. Well, let me know if you think of anything. 40 00:01:59,749 --> 00:02:00,598 I will. 41 00:02:00,769 --> 00:02:02,822 I really do enjoy helping people. 42 00:02:02,847 --> 00:02:05,589 That's why I got into customer support to begin with... 43 00:02:05,590 --> 00:02:09,210 But, I don't know... All these changes... 44 00:02:09,800 --> 00:02:12,739 I guess I don't need to take it out on everyone else though. 45 00:02:12,950 --> 00:02:14,645 She did offer to help.