Complete Video Library (1208 Assets / 6445 Resources)

  • Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    #101 ID:140
    Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Motivation, Interpersonal Skills Closed Captioned
  • Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

    #102 ID:1830
    Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #103 ID:1460
    Topic: Conflict Resolution Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Unlawful retaliation can lead to time-consuming litigation and costly judgments. The courts continue to make it easier for employees to prevail in retaliation claims, and that means the risks—and your managers' responsibilities—will continue to grow. Reduce the risk of costly claims by preventing workplace retaliation.

    #104 ID:251
    Topic: Compliance Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
  • The first thirty seconds after discovering a fire is critical. Within those few moments a decision to fight a fire must be made and knowing when to fight and when to flee can mean the difference between life and death. The program describes how to best use an extinguisher and when not to use it.

    #105 ID:909
    Topic: Fire Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & Awareness
  • How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.

    #106 ID:400
    Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned
  • This short animated video is a fun way to understand the newest generation in the workplace - Generation Y (also known as the Millennials).

    #107 ID:1031
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Respect, Onboarding, Generational Challenges
  • This vignette presents the concept of feedback within a diversity context. Also covered is the necessity to recognize hidden/unconscious bias.

    #108 ID:91
    Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Leadership, Management, Inclusion & Equity, Respect Closed Captioned
  • A focus on the concept of assistance within a diversity context and the importance of avoiding stereotypes (and bias - conscious or unconscious) in the workplace.

    #109 ID:90
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias Closed Captioned
  • Generational preferences regarding communication and management; the communication gap between a young manager and an older subordinate.

    #110 ID:105
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect, Generational Challenges Closed Captioned
  • This is a terrific and poignant scenario showing the technology gap between generations.

    #111 ID:99
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism, Inclusion & Equity, Respect, Generational Challenges Closed Captioned
  • When personal goals negatively impact team members; how generational differences impact views of work/life balance.

    #112 ID:100
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Understanding others - and their differences when compared to ourselves - is very important. This vignette defines diversity and cultural competence.

    #113 ID:143
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Diversity Dynamics, Interpersonal Skills, Inclusion & Equity, Respect, Cultural Competency & Sensitivity Closed Captioned
  • Inclusion is for everybody! We've paid a lot of attention to overcoming the past exclusion of women and minorities in the workplace - in terms of their roles and how they should be treated. But we don't give a lot of thought as to how those changes have affected white men. Organizations today must carry out efforts to increase their race, gender, and diversity in ways that don't exclude or unfairly disadvantage any group.

    #114 ID:376
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Struggling with the concept of diversity? In short, diversity is all around us. It just is! This thought-provoking, short video uses impactful imagery and music to raise awareness and reinforce the concept (and power) of diversity.

    #115 ID:1302
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Leadership, Inclusion & Equity, Energizer, Discussion Trigger, Learning Reinforcement
  • International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.

    #116 ID:928
    Topic: Communication Learning Path: Diversity, Equity, Inclusion & Respect Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Interpersonal Skills, Leadership, Professionalism, Learning Reinforcement
  • Simply put, integrity is doing the right thing, for the right reasons, in the right way. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about business ethics within your organization.

    #117 ID:1325
    Topic: Ethics Learning Path: Ethics & Compliance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Interpersonal Skills, Leadership, Professionalism, Discussion Trigger, Learning Reinforcement
  • Have you ever been blind-sided… ambushed… or side-swiped by somebody at work? Being the target of office politics is never fun. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion the on the ups and downs of office politics within an organization.

    #118 ID:1805
    Topic: Professionalism Learning Path: Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Team Builder or Retention Aid, Learning Reinforcement
  • Being respectful towards others is something we all need...and deserve. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a respectful workplace.

    #119 ID:1817
    Topic: Respect Learning Path: Diversity, Equity, Inclusion & Respect Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion & Equity, Workplace Civility, Learning Reinforcement
  • Sexual harassment is... illegal, costly, debilitating, wrong! This thought-provoking, short video uses impactful imagery, video and music to inspire and stimulate discussion about protecting your employees and organization from sexual harassment.

    #120 ID:1308
    Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Abusive Conduct, Learning Reinforcement