Complete Video Library

Main Street™

Main Street™

OSHA has expanded the Hazard Communication or Right-To-Know Standard beyond the manufacturing and chemical industries to cover employees who work with chemicals at non-manufacturing organizations. This program is designed to instruct workers about the chemicals they work with, what precautions to take to avoid injury and what to do if accidents occur

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Communicating Safety, Workplace Safety & Awareness

Material Safety Data Sheet - Information You Can Use™

Material Safety Data Sheet - Information You Can Use™

The program explains how the Material Safety Data Sheet (MSDS) information provides the answers to critical questions in an emergency.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Chemical Safety, Workplace Safety & Awareness

Most Common Violations of the Electrical Standard

Most Common Violations of the Electrical Standard

This program teaches your employees about the most common violations which OSHA cites—and how to avoid them.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Electrical Safety, Workplace Safety & Awareness

No Injury, No Accident?™

No Injury, No Accident?™

The original version of this best-seller, now in five languages. This program is based on the work of W.H. Heinrich and his famous "Heinrich Triangle." It demonstrates that a serious or fatal accident can emerge randomly from seemingly routine unsafe situations and unsafe acts.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Accident Reporting & Investigation, Communicating Safety, Workplace Safety & Awareness

Office Ergonomics: If Only Your Computer Could Talk

Office Ergonomics: If Only Your Computer Could Talk

This is an engaging video with an emphasis on computer monitors. An amusing "screen saver" named Bill takes control of the situation and teaches everyone all he knows about proper monitor set-up and other office issues such as material handling.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Ergonomics, Workplace Safety & Awareness

Operator In Control - Driving a Forklift Safely™

Operator In Control - Driving a Forklift Safely™

This program focuses on the personal responsibility of the operator and stresses the joint efforts of both employer and employee to ensure safe operation of the forklift truck.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness

Personal Protective Equipment

Personal Protective Equipment

Every year, hundreds of thousands of employees are injured because they fail to wear the necessary personal protective equipment (PPE), or the equipment they did wear didn’t fully protect them. This program focuses on the types of PPE used to protect the eyes, face, head, hands and feet.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness

Personal Protective Equipment Training™

Personal Protective Equipment Training™

This program teaches employees that their safety depends on understanding the hazards in the workplace and equipping themselves to avoid them.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness

Personal Protective Equipment: Head to Toe

Personal Protective Equipment: Head to Toe

The main message of this program is that personal protective equipment must be worn whenever hazards exist in the workplace. It focuses on head, face, eye, hand, and foot protection.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Safety Orientation

Powerlifters Part 1: The Basics of Forklifts

Powerlifters Part 1: The Basics of Forklifts

The program uses a combination of warehouse footage and informative graphics to explain the basic types and principles of counterbalanced forklift trucks.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness

Powerlifters Part 2: Safety Practices for the Forklift Operator

Powerlifters Part 2: Safety Practices for the Forklift Operator

Issues concerning the stability triangle and load balance are addressed using 3D graphics and animation. Safety Issues concerning battery and LPG power sources are addressed and a variety of inspection and operational procedures are explained including: pre-start safety checks, recharging and refueling hazards, dock safety, safe driving techniques, and working around other employees.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Forklift & Lift Truck Safety

Process Safety Management - An Introduction

Process Safety Management - An Introduction

This program provides information about the specific requirements of the PSM Standard for personnel who will be taking part in gathering process safety information or participating in process safety analysis.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Process Safety Management, Workplace Safety & Awareness

Process Safety Management - Operator Responsibilities

Process Safety Management - Operator Responsibilities

This program takes the operator through the initial start-up process, normal operations, temporary operations, emergency shut down, post-tear down and inspection start-up. Special emphasis is placed on communication during the information gathering and hazard analysis processes.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Process Safety Management, Workplace Safety & Awareness

Process Safety Management - Process Hazard Analysis

Process Safety Management - Process Hazard Analysis

Viewers will learn how a process hazard analysis is conducted to identify what accidents might happen and what the consequences might be.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Process Safety Management, Workplace Safety & Awareness

Process Safety Management - Process Safety Information

Process Safety Management - Process Safety Information

Learn the importance of gathering information that will tell employees what will happen to chemicals , processes, equipment and containment systems in various situations, and how this information can help them answer “what if” scenarios and react to accidental releases of hazardous chemicals.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Process Safety Management, Workplace Safety & Awareness

Respiratory Hazards in the Workplace (Complete Program)

Respiratory Hazards in the Workplace (Complete Program)

This video gives an overview of the nature, extent, and effects of typical respiratory hazards. These hazards include three types: oxygen deficiency, particulate contaminants, and gas and vapor contaminants.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness

Rules of Danger - Basic Principles of Electricity™

Rules of Danger - Basic Principles of Electricity™

Electricity causes thousands of injuries and deaths and millions of dollars in property damage each year. Yet electricity acts in predictable ways—there is nothing mysterious about it. Knowing the basic Rules of Danger about electricity can significantly reduce the risk of property damage, injury, or death.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Electrical Safety, Accident Reporting & Investigation, Workplace Safety & Awareness

Safe Lift Truck Operation

Safe Lift Truck Operation

This video shows operators how to avoid a lift truck accident. It covers step-by-step procedures for safely picking up a load, driving with a load, setting a load down, and parking.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness

Safe Use of Powered Pallet Movers

Safe Use of Powered Pallet Movers

This program uses a combination of warehouse footage and informative graphics to explain the basic types and principles of powered pallet movers. Powered industrial vehicle training requirements are outlined including new hire and refresher training requirements. Issues concerning the stability triangle and load balance are addressed using 3D graphics and animation.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness

Safety Orientation For Employees - Heavy Industry™

Safety Orientation For Employees - Heavy Industry™

Designed to teach your new employees how to recognize and work safely around hazards in the workplace, this video introduces the principles of hazard communication, energy isolation and control, permits and confined space safety—as well as the types of tasks which are prohibited in the workplace.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Workplace Safety & Awareness

Safety Orientation for Employees - Light Industry

Safety Orientation for Employees - Light Industry

This program introduces the principles of hazard communication, energy isolation and control, permits and confined space safety.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Workplace Safety & Awareness

Safety Orientation: Working Together for Safety™

Safety Orientation: Working Together for Safety™

Getting to the brass tacks of the importance of safety on the job, this program hits hard at what safety is and the importance of keeping safety top-of-mind each and every day. The program addresses the relationship of unsafe actions to accidents, the safety responsibilities of management and employees and the safety system that has been established.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Communicating Safety, Workplace Safety & Awareness

Signs, Tags, Labels & Placards™

Signs, Tags, Labels & Placards™

Injuries and accidents can be prevented and lives can be saved when signs, tags, labels and placards are used properly.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Safety Orientation, Workplace Safety & Awareness

Sounding the Alarm

Sounding the Alarm

This program is directed to training workers who might discover a hazardous chemical spill or release how to gather the information necessary to sound the alarm without placing themselves in jeopardy.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Chemical Safety, Communicating Safety, Workplace Safety & Awareness

The Rules of Danger - Working Safely With Electricity™

The Rules of Danger - Working Safely With Electricity™

Part 1 of a two-part series, this program covers how electricity works and what hazards it presents.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Electrical Safety, Energy Isolation/Lockout Tagout, Workplace Safety & Awareness

Think Forklift: Methods and Hazards of Operation™

Think Forklift: Methods and Hazards of Operation™

This program outlines and explains the hazards of forklift operation. It details the reasons why forklifts can become unstable and tip over. It examines ramp and loading dock accidents as well as hazards that pose a threat to the safety of pedestrians.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness

Understanding the Hazard Classes

Understanding the Hazard Classes

This program is for all line employees and supervisors who handle potentially hazardous materials on the job. Live action sequences show different response tactics that should be considered before attempting to mitigate a hazardous materials incident.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Workplace Safety & Awareness

Uniform for Safety: Wearing Personal Protective Equipment

Uniform for Safety: Wearing Personal Protective Equipment

This program examines the components that make up the protective equipment that keeps workers safe on the job. It outlines how an employer assesses the need for PPE based on the potential hazards in a facility.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness

Unstable Machine: The Nature of a Forklift™

Unstable Machine: The Nature of a Forklift™

Forklift accidents account for thousands of injuries each year — many of them serious and too many of them fatal. The big cause of these injuries is lack of stability — more specifically, tip-over.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Forklift & Lift Truck Safety, Workplace Safety & Awareness

Using Air Purifying Respirators

Using Air Purifying Respirators

The importance of recognizing the different types of respiratory hazards that may be encountered, and specific type and style of respirator to be used are detailed as well as the proper procedures for putting-on and taking-off, cleaning, and storing respirators. The different aspects of the company’s respiratory protection plan, air monitoring, fit testing, record-keeping and medical examination requirements are also covered.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Personal Protective Equipment, Workplace Safety & Awareness

Waste Watchers™

Waste Watchers™

This program enables your organization to provide the essential training for increasing employee awareness for correct handling of hazardous waste.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Workplace Safety & Awareness

Winter Driving™ - Become a Good Winter Driver

Winter Driving™ - Become a Good Winter Driver

Winter driving is at best frustrating, and at worst, dangerous. In difficult weather it can take all your driving ability just to keep your vehicle on the road. In order to safely handle your vehicle in winter weather, you must be able to: assess road conditions, predict how your vehicle will react and know what action to take to keep it under control.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Winter Safety, Workplace Safety & Awareness

Winter Walking™

Winter Walking™

This program will help your employees identify potential hazards and use techniques to avoid injury when entering or exiting a vehicle and while traversing steps, sidewalks and turns.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Winter Safety, Slips, Trips and Falls, Workplace Safety & Awareness

A Masterpiece

A Masterpiece

Dealing with inappropriate art and pictures in the workplace.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

A Real Team Player. Not!

A Real Team Player. Not!

When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

Video Vignettes Leadership, Personal Performance Personal Improvement, Coaching & Mentoring, Communication, Emotional Intelligence, Effective Leadership, Management

A Real Team Player. Not! (Healthcare)

A Real Team Player. Not! (Healthcare)

Teams are great. Unless... you have somebody on the team who just doesn't get it. Or worse - they get it, they just don't care.

Video Vignettes Leadership, Personal Performance Personal Improvement, Coaching & Mentoring, Communication, Emotional Intelligence, Successfully Leading Others, Management

Accentuate the Positive

Accentuate the Positive

How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

Video Vignettes Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

All for One and One for All

All for One and One for All

Conflict at work? Really? Here's an example of work team conflict: two teams working through differences to make progress toward a common goal.

Video Vignettes Personal Performance Interpersonal Skills, Communication, Professionalism, Sales, Selling

All That Cash

All That Cash

An action that violates a person’s moral code may not cause someone to be fired, fined or jailed, but such actions are nevertheless wrong. Doing the wrong thing can erode trust, damage relationships and harm others.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance, Culture Commitment, Discussion Trigger, Onboarding

Allowing the Victim to Dictate Actions (from Legal Briefs™)

Allowing the Victim to Dictate Actions (from Legal Briefs™)

When it comes to harassment and discrimination cases, there are clear steps in how to address and investigate. Those rules should be defined in the organization's harassment prevention policies.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Analyze Needs (Sales Process)

Analyze Needs (Sales Process)

Reviews how to best analyze the needs of a client during the sales process.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

And, You Are?

And, You Are?

This vignette covers a union organizer on premises (on site visit). There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).

Video Vignettes Ethics & Compliance Compliance, Management

Ask Fact and Feeling Questions

Ask Fact and Feeling Questions

Asking questions to understand a problem

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Bad Day at Work (from Good People, Bad Choices™)

Bad Day at Work (from Good People, Bad Choices™)

This vignette discusses the inadvertent compromising of confidential information (impending lay-offs, new product development, etc.).

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

Being Accountable and Flexible

Being Accountable and Flexible

How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership

Being Positive and Proactive

Being Positive and Proactive

How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership

Better Than Budget (from Good People, Bad Choices™)

Better Than Budget (from Good People, Bad Choices™)

This vignette looks at the scenario of budgets. With tight budgets, what do you do if you are under budget for the year? Spend the surplus? Get creative with spending?

Video Vignettes Ethics & Compliance Ethics & Integrity, Collaboration, Compliance

Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)

Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)

Managing the brainstorming process during a meeting.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Build Trust

Build Trust

Building positive relationships by building trust.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

Video Vignettes Personal Performance Conflict Resolution, Change, Communication, Interpersonal Skills

Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)

Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)

Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)

Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)

Handling an objection to a key content point during a training session.

Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Change Is Not in My Vocabulary (Healthcare)

Change Is Not in My Vocabulary (Healthcare)

When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.

Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Successfully Leading Others, Management, Personal Improvement

Change Is Not in My Vocabulary...

Change Is Not in My Vocabulary...

Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Effective Leadership, Management, Personal Improvement

Clarify Actions and Outcomes (Interviewing Tips)

Clarify Actions and Outcomes (Interviewing Tips)

Explanation of the probing strategy of clarifying actions and outcomes.

Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism

Clarify Change (Resolution)

Clarify Change (Resolution)

Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism

Clarify Change (Situation Set-up)

Clarify Change (Situation Set-up)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Change, Communication, Effective Leadership, Professionalism

Clarify Goals and Identify Concerns

Clarify Goals and Identify Concerns

The importance of knowing what you want to achieve in order to solve problems.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership

Coaching Is Being Specific

Coaching Is Being Specific

Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Video Vignettes Personal Performance Sales & Service, Interpersonal Skills, Sales

Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Video Vignettes Leadership Sales & Service, Communication, Sales

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Commit to Change (Situation Set-up)

Commit to Change (Situation Set-up)

This situation discusses the importance of gaining commitment for a change.

Video Vignettes Personal Performance Change, Interpersonal Skills, Effective Leadership, Professionalism

Common ADA Question About Determining Qualifications

Common ADA Question About Determining Qualifications

Answers the question,"Do you have to put a disabled candidate at the top of the hiring list even if they are not qualified for the job?"

Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

Common ADA Question About Performance Issues

Common ADA Question About Performance Issues

Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"

Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

Common ADA Question About Reasonable Accommodation

Common ADA Question About Reasonable Accommodation

Answers the question,"What constitutes a 'reasonable accommodation' for someone who is covered under the ADA?"

Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

Common ADA Questions (Hiring)

Common ADA Questions (Hiring)

Answers the question,"Do you have to hire someone just because he or she has a covered disability, even if they cannot perform an essential function of the job?"

Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

Common ADA Questions About Hiring

Common ADA Questions About Hiring

Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism

Communicate About Change (Resolution)

Communicate About Change (Resolution)

The importance of effective communication when dealing with change. This video shows the resolution of the situation.

Video Vignettes Personal Performance Communication, Change, Effective Leadership, Professionalism

Communicate About Change (Situation Set-Up)

Communicate About Change (Situation Set-Up)

The importance of effective communication when dealing with change.

Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism

Communicate and Listen

Communicate and Listen

How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.

Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership

Communication - Outline Intent

Communication - Outline Intent

How to best prepare to communicate effectively with others.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism

Conducting The Three-Dimensional Interview

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Video Vignettes Leadership Management, Change, Professionalism

Conflict 101™ - The Fight Response

Conflict 101™ - The Fight Response

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Flight Response

Conflict 101™ - The Flight Response

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Conflict 101™ - The Freeze Response

Conflict 101™ - The Freeze Response

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)

Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)

Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Courage 2 Coach™ - Coaching is Positive

Courage 2 Coach™ - Coaching is Positive

We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Empower

Courage 2 Coach™ - Coaching to Empower

One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Motivate

Courage 2 Coach™ - Coaching to Motivate

When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching to Specific Issues

Courage 2 Coach™ - Coaching to Specific Issues

Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Create a Probe from a Job Task (Interviewing Tip)

Create a Probe from a Job Task (Interviewing Tip)

Interviewee is asked to describe a time when they were able to get another person committed to an important work goal. This video shows an example of an interview question and candidate response to prompt probing question.

Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism

Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)

Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)

Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)

Responding to disparaging remarks during a training session

Video Vignettes Leadership, Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism

Dealing with Workplace Dating (from Legal Briefs™)

Dealing with Workplace Dating (from Legal Briefs™)

Workplace dating can be a tough topic to tackle... especially if it happens between managers and direct reports. Get in front of the situation by understanding the issues and how your harassment and discrimination policy guides your steps.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Did You Hear About...?

Did You Hear About...?

How many times have you found out something about somebody you work with and - you don't mean to – but you start treating the person differently. Believe it or not, that could end up being a bad thing. Gossip in the workplace usually ends up bad...for everyone.

Video Vignettes Ethics & Compliance Discrimination, Compliance, Harassment Prevention, Professionalism

Did You Read That Story in the Paper?

Did You Read That Story in the Paper?

Reacting to a disturbing performance review with veiled threats

Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Effective Leadership, Professionalism

Discipline & Termination: Avoiding Discipline

Discipline & Termination: Avoiding Discipline

This video clip covers possible legal implications if a manager avoids taking appropriate disciplinary action with an employee.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Avoiding Termination

Discipline & Termination: Avoiding Termination

This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Documenting Correctly

Discipline & Termination: Documenting Correctly

This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Inconsistent Discipline

Discipline & Termination: Inconsistent Discipline

This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Preparing to Terminate

Discipline & Termination: Preparing to Terminate

This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.

Video Vignettes Ethics & Compliance Compliance, Management

Do I Have to Spell It Out?

Do I Have to Spell It Out?

When generational communication differences cause misunderstandings about work requirements and work/life balance

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Eid-Ul-Fitr

Eid-Ul-Fitr

The concept of inclusiveness within a diversity context; an example of why it's important to consider non-mainstream religion and the impacts our actions have on maintaining an inclusive workplace.

Video Vignettes Ethics & Compliance Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Discusses how to gain commitment from a client during a sales interaction.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Evaluate Options and Select a Workable Solution

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Evaluating The Three-Dimensional Interview

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Video Vignettes Leadership Management, Change, Professionalism

Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

Are you curious how diversity can help your team be more innovative and impact your culture? To begin, we need to know that diversity is a term that doesn’t apply to just a few things … like race and gender… diversity also encompasses people from different cultures or regions of the country. Or, it could be people of different ages or educational backgrounds.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias

Everyday Diversity™ Avoiding Bias in Hiring

Everyday Diversity™ Avoiding Bias in Hiring

Bias impacts how we see candidates and often limits our ability to find and hire the best talent. Why? Because we often make assumptions about the candidates. Everyone makes assumptions about others... it's a natural part of how we interact with each other. Probably more times than we'd like to admit, we let appearances impact the way we think and treat others.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias

Everyday Diversity™ Exploring Filters

Everyday Diversity™ Exploring Filters

When it comes to interacting with others in the workplace, we all have filters. Our filters are made up of our experiences, our upbringing, beliefs… and so much more. When it comes down to it, these filters impact how we perceive and understand the world around us. The key is learning how to use these filters to our advantage!

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias