TrainingBriefs™ Dealing with Angry Customers

TrainingBriefs™ Dealing with Angry Customers

New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

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Type:eLearning - TrainingBriefs™ ID:2029 
Course Level:Foundational
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Professionalism, Learning Reinforcement
Competencies:Building Customer Loyalty, Developing Critical Work Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Angry or Irrate Customers
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.
Seat Time:5 Minutes
Interactivity:Integrated video, audible narration, interactions, mobile design, post-test.
Licenses:Full, Professional TAG License, Standard TAG License, ASP Full

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