Redirection With an Employee

Redirection With an Employee

How a supervisor uses positive redirection to correct a mistake and meet customer needs

Type:Video Vignettes ID:390 
Learning Paths:Leadership
Main Topic:Leadership
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Developing Core Leadership Skills
Suggested Industry Usage:Office & General
Subject:Providing Feedback
Source Program:Whale Done!: The Power of Positive Relationships™
Languages:English Portuguese (Brazilian) French Chinese (Mandarin)
Trainer Comments:Use for additional practical application of the skill.
Diversity Profile:1 Caucasian female,1 Hispanic male

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