Why Did I Push All Those Buttons?

Why Did I Push All Those Buttons?

Dealing with a customer frustrated by an automated phone system

Type:Video Vignettes ID:111 
Learning Paths:Personal Performance
Main Topic:Sales & Service
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Office & General
Subject:Customer Frustrated by Waiting
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:1 Caucasian male,1 Asian female,1 Caucasian female

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