A Positive Coaching Example - OLD

A Positive Coaching Example - OLD

Coaching for serving the needs of multiple customers at the same time; providing quality customer service.

Type:Video Vignettes ID:71 
Learning Paths:Leadership
Main Topic:Coaching & Mentoring
Other Topics:Change, Communication, Interpersonal Skills, Sales & Service, Professionalism, Customer Service
Competencies:Managing for Peak Performance
Suggested Industry Usage:Office & General
Subject:Coaching for Customer Service
Source Program:The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations
Languages:English Spanish (NA) Portuguese (Brazilian) French
Trainer Comments:Perfect as a stand alone module with complete right-way modeling; use for Lunch N' Learns or quick one-to-one coaching.
Diversity Profile:Caucasian female(s), African American Female(s), Various Customers

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