Got Performance?™ When Policies and Service Collide

Got Performance?™ When Policies and Service Collide

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.


Type:eLearning - LearningBytes® ID:1424 
Course Level:Intermediate
Learning Paths:Leadership, Personal Performance
Main Topic:Customer Service
Other Topics:Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty, Developing Critical Work Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Better Customer Service
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Trainer Comments:By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.
Seat Time:14 Minutes
Interactivity:Branching, integrated video, audible narration, interactive, post-test.

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