You're the Third Person I've Talked To

You're the Third Person I've Talked To

Dealing with a customer who is angry because of being transferred too many times

Type:Video Vignettes ID:114 
Learning Paths:Personal Performance
Main Topic:Sales & Service
Other Topics:Interpersonal Skills, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Office & General
Subject:Angry Customer Who's Been Transferred too Many Times
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:2 Caucasian females,1 Caucasian male

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