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Using a Corrective Discussion

Using a Corrective Discussion

Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

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Type:Video Vignettes ID:1868 
Learning Paths:Leadership, Personal Performance
Main Topic:Communication
Other Topics:Leadership, Assessing Performance, Problem Resolution
Competencies:Manage Performance, Managing for Peak Performance
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Using Corrective Discussion for Performance Issues
Source Program:Once and For All: Resolving Performance Challenges™
Languages:English
Trainer Comments:A manager’s role in a corrective discussion is to be: confident in the employee’s ability to improve, enthusiastic, respectful, supportive, well-informed, a clear communicator and a good listener.

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