
Johnny the Bagger® - Short Versionhttps://trainingassetsgateway.com/assets/view/johnny-bagger-short-version-923
This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
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Type: | Off-The-Shelf Video Program (ILT) ID:923 |
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Learning Paths: | Personal Performance |
Main Topic: | Customer Service |
Other Topics: | Change, Communication, Motivation, Interpersonal Skills, Professionalism |
Competencies: | Building Customer Loyalty |
Suggested Industry Usage: | Office & General, Retail & Hospitality, Government |
Available Formats: | DVD, USB, Interactive eLearning, Streaming Video & Vignettes |
Subject: | Customer Loyalty |
Source Program: | Johnny the Bagger®: A True Story of Customer Service™ |
Languages: | English |
Trainer Comments: | Based on the work of noted author and speaker, Barbara Glanz, Johnny the Bagger® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale. |
Diversity Profile: | Teen Caucasian male with Down syndrome; Diverse video cast; Various ages |
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