Got Performance?™ Handling Interruptions with a Smile

Got Performance?™ Handling Interruptions with a Smile

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.


Type:eLearning - LearningBytes® ID:1492 
Course Level:Foundational
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Create Customer Loyalty, Developing Critical Work Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Delivering Exemplary Customer Service
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Trainer Comments:This module focuses on how to maintain a positive attitude even when handling multiple requests and interruptions. By the end of this module, you will be able to identify behaviors that impact customer loyalty and actions for effectively dealing with competing customer service priorities.
Seat Time:13 Minutes
Interactivity:Integrated video, branching, audible narration, interactive, post-test.

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