Got Sales?™ Cross-Selling and Up-Selling

Got Sales?™ Cross-Selling and Up-Selling

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.


Type:eLearning - LearningBytes® ID:1663 
Course Level:Foundational
Learning Paths:Personal Performance
Main Topic:Sales & Service
Other Topics:Sales, Customer Service
Competencies:Sales Performance, Sales Training
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Successful Cross-Selling and Up-Selling
Source Program:Stand Alone
Trainer Comments:Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost your dealer’s revenue, helping the business prosper.
Seat Time:25 Minutes
Interactivity:Linear navigation, pre- and post-assessment, audio conversations, interactions, audible narration.

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