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Glad I Could Help: Real Customer Service Situations for Discussion™https://trainingassetsgateway.com/assets/view/glad-real-customer-service-situations-discussion-704
Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.
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| Type: | eLearning - Classic ID:704 |
|---|---|
| Course Level: | Foundational |
| Learning Paths: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Subject: | Customer Service & Loyalty |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | Bring service skills to everyone that has customer contact; use as orientation to new service employees. |
| Diversity Profile: | Caucasian Males, Caucasian Females, Asian Females, African American Males, African American Female(s), Hispanic Females, Middle Eastern Males; Various ages |
| Seat Time: | 30 - 45 minutes |
| Interactivity: | Linear navigation, pre- and post-assessment, full video |
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