Glad I Could Help: Real Customer Service Situations for Discussion™

Glad I Could Help: Real Customer Service Situations for Discussion™

Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

Type:eLearning - Classic ID:704 
Course Level:Foundational
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General, Retail
Subject:Customer Loyalty
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Bring service skills to everyone that has customer contact; use as orientation to new service employees.
Diversity Profile:Caucasian male(s), Caucasian female(s), Asian female(s), African American male(s), African American female(s), Hispanic female(s), Middle Eastern male(s); Various age
Seat Time:30 - 45 minutes
Interactivity:Linear navigation, pre- and post-assessment, full video

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