Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help: Real Customer Service Situations for Discussion

Help service representatives deal effectively with difficult customer situations.

Type:Complete Programs ID:119 
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General, Retail
Subject:Customer Loyalty
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Bring service skills to everyone that has customer contact; use as orientation to new service employees.
Diversity Profile:Caucasian male(s),Caucasian female(s),Asian female(s),African American male(s),African American female(s),Hispanic female(s),Middle Eastern male(s); Various age

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