Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

Type:Complete Programs ID:119 
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail
Subject:Customer Loyalty
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Bring service skills to everyone that has customer contact; use as orientation to new service employees.
Diversity Profile:Caucasian Males, Caucasian Females, Asian Females, African American Males, African American Female(s), Hispanic Females, Middle Eastern Males; Various ages
Licenses:Full, Professional TAG License, Standard TAG License, ASP Lite, ASP Full, Veterans Affairs

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