Exceeding Internal Customer Expectations

Exceeding Internal Customer Expectations

“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

Type:eLearning - Classic ID:1554 
Course Level:Foundational
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Develop High-Performing Work Habits, Create Customer Loyalty, Developing Critical Work Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail
Subject:Internal Customers Are Important, Too!
Source Program:Service from the Heart™
Languages:English
Trainer Comments:Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success – and you’ll have lots of very satisfied colleagues advocating for you.
Seat Time:25 Minutes
Interactivity:Linear navigation, branching, post-assessment, full video, interactions, audible narration.
Licenses:Full, Professional TAG License, Standard TAG License, ASP Full

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