Conflict 101™ - The Freeze Response

Conflict 101™ - The Freeze Response

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

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Type:Video Vignettes ID:1964 
Learning Paths:Leadership, Personal Performance
Main Topic:Conflict Resolution
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Creating a Collaborative Environment, Developing Core Leadership Skills, Developing Critical Work Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Subject:Addressing Workplace Conflict
Source Program:Conflict 101™
Languages:English
Trainer Comments:Four simple steps are presented to resolve workplace (individual and team) conflict. The program also discusses the freeze conflict model.
Licenses:Full, Professional TAG License, Standard TAG License, ASP Full

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