Are You Going to Get That?

Are You Going to Get That?

How to best handle phone calls while also helping another customer in person

Type:Video Vignettes ID:110 
Learning Paths:Diversity, Inclusion & Respect
Main Topic:Sales & Service
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Retail
Subject:Phone Calls While Helping a Customer (In Person)
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:1 African American male,2 Caucasian females

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