Search Video Library (88 Assets Found)

Results for Topic: Sales

  • Glad I Could Help: Real Customer Service Situations for Discussion

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    #61 ID:119
    Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Whale Done!: The Power of Positive Relationships™

    Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

    #62 ID:385
    Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Sales & Service Closed Captioned
  • A.C.E. It!™ How to Solve Tough Workplace Problems

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    #63 ID:24
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    #64 ID:17
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Guess What I Heard

    The negative impact of passing along gossip and rumors about coworkers

    #65 ID:415
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Leadership, Professionalism, Respect, Sales & Service Closed Captioned
  • I Just Don't Fit In...

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    #66 ID:416
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Leadership, Professionalism, Respect, Sales & Service Closed Captioned
  • She's Just a Kid

    Workplace stereotyping based on age.

    #67 ID:417
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Leadership, Professionalism, Respect, Sales & Service, Unconscious / Hidden Bias Closed Captioned
  • Take Another Look

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    #68 ID:414
    Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Diversity Dynamics, Inclusion & Equity, Interpersonal Skills, Leadership, Professionalism, Respect, Sales & Service Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #69 ID:114
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Whale Done! - Program Introduction with Ken Blanchard

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.

    #70 ID:380
    Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Sales & Service Closed Captioned
  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.

    #71 ID:386
    Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Sales & Service Closed Captioned
  • Whale Done! - Program Summary (Building Relationships)

    Review of Whale Done! approach; building relationships to get positive results.

    #72 ID:384
    Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Sales & Service Closed Captioned
  • Bad Apples™: How to Deal with Difficult Attitudes

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    #73 ID:48
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Leadership, Onboarding, Professionalism, Sales & Service Closed Captioned
  • The Oh Series™ Everyday Ethics: Divide and Conquer

    Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.

    #74 ID:1765
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Discussion Trigger, Onboarding, Professionalism Closed Captioned
  • This Needs to Go Out Today

    Offering internal customers solutions when their needs have not been met.

    #75 ID:113
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Where Are the Drop Cloths?

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    #76 ID:115
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Johnny the Bagger® - Final Thought

    How to provide service from the heart

    #77 ID:405
    Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Change, Communication, Customer Service, Interpersonal Skills, Motivation, Professionalism
  • Glad I Could Help - Opening Montage/Service Attitude Introduced

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    #78 ID:108
    Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Glad I Could Help - Program Conclusion/Summary/Review

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    #79 ID:118
    Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • The Oh Series™ Everyday Ethics: The Win-Win Offer

    When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.

    #80 ID:1770
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Discussion Trigger, Onboarding, Professionalism Closed Captioned