Search Video Library (25 Assets Found)

Results for Topic: Customer Service

Kindness Is...™
#21 ID:1995

Kindness Is...™

Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.

Discussion Generators Personal Performance Workplace Civility, Communication, Interpersonal Skills, Professionalism, Culture Commitment, Communication & Influencing, Customer Service, Learning Reinforcement

Whale Done!™ in Action
#22 ID:589

Whale Done!™ in Action

Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

Off-The-Shelf Video Program (ILT) Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service

The Customer Who Got Up on the Wrong Side of the Bed
#23 ID:43

The Customer Who Got Up on the Wrong Side of the Bed

Dealing with a difficult customer - it takes work, but the benefits are easy to see.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service

Let Me Make Myself Perfectly Clear
#24 ID:116

Let Me Make Myself Perfectly Clear

Meeting a customer's needs without going against company policy.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Your Path to Success™ (The Complete Series)
#25 ID:2271

Your Path to Success™ (The Complete Series)

Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Diversity, Equity, Inclusion & Respect, Leadership, Personal Performance Personal Improvement, Communication, Leadership, Professionalism, Collaboration