Search Video Library (25 Assets Found)

Results for Topic: Selling

Documenting Discipline (How-To Book)

Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading, Problem Resolution

M.E.E.T.: Breaking New Ground.™ Respect and Inclusion in the Workplace

Based on the best-selling M.E.E.T. on Common Ground™, this program will provide your employees with the tools they need to understand and manage their behavior as it relates to others in the workplace. This powerful program uses highly relevant and realistic video scenarios involving common situations, such as inappropriate expressions and jokes, unconscious biases and gossip.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Harassment Prevention, Professionalism, Inclusion & Equity, Respect, Onboarding, Unconscious / Hidden Bias, Micro-Inequities/Micro-Aggressions, Workplace Civility, Cultural Competency & Sensitivity Closed Captioned

What is Diversity, Really?

A very powerful and direct definition of diversity is in this best-selling video vignette/scenario.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect, Cultural Competency & Sensitivity Closed Captioned

Johnny the Bagger® A True Story of Customer Service™

Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Motivation, Interpersonal Skills Closed Captioned
Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability

Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability

Completely Updated! Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This new version of our best-selling program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow in order to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce.

Topic: Compliance Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Professionalism Closed Captioned