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Results for Topic: Assessing Performance

Managing Essentials™ Lacks Necessary Job Skills
#1 ID:2658

Managing Essentials™ Lacks Necessary Job Skills

You’ve discovered an employee is not performing up to expectations due to lack of job skill. The employee insists that their work around is better. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Assessing Performance, Problem Resolution

New Asset

Managing Essentials™ Perform Beyond Skill Level
#2 ID:2633

Managing Essentials™ Perform Beyond Skill Level

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Leading, Assessing Performance, Problem Resolution

New Asset

Let's T.A.L.K.™: Handling the Difficult Performance Appraisal
#3 ID:217

Let's T.A.L.K.™: Handling the Difficult Performance Appraisal

Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better.

Off-The-Shelf Video Program (ILT) Leadership Assessing Performance, Communication, Professionalism

After the Hire - Program Summary
#4 ID:1884

After the Hire - Program Summary

No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

Video Vignettes Leadership Management, Leadership, Assessing Performance

Challenging & Giving Opportunities
#5 ID:1882

Challenging & Giving Opportunities

No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

Video Vignettes Leadership Management, Leadership, Assessing Performance

I'm Not Signing That
#6 ID:212

I'm Not Signing That

Handling a situation when an employee refuses to sign a performance appraisal

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

It's Not My Fault!
#7 ID:213

It's Not My Fault!

Handling a performance discussion when an employee believes the information leading to a rating is biased; helping an employee take responsibility for their performance.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Plan Regular Discussions
#8 ID:1870

Plan Regular Discussions

When an employee has responded well to your corrective discussion, it doesn’t end there. Take time to hold regular performance discussions with all employees all the time. Conversations like these will save you time, improve productivity and increase employee morale.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Reward & Recognition
#9 ID:1881

Reward & Recognition

Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance

Setting Expectations & Measurement
#10 ID:1879

Setting Expectations & Measurement

To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance

What Could Have I Done Differently?
#11 ID:1877

What Could Have I Done Differently?

It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

Video Vignettes Leadership Management, Leadership, Assessing Performance

After the Hire - Program Introduction
#12 ID:1883

After the Hire - Program Introduction

Retaining valued employees is one of the major challenges facing organizations today and in the future. With a tight labor market and our competitive environment, retaining our good employees is one of the most important efforts we can make as managers. Not only must we find and hire great employees, we have to work hard to keep them.

Video Introduction Leadership Management, Leadership, Assessing Performance

SMART-START™ Performance Appraisal: What It's Really All About
#13 ID:496

SMART-START™ Performance Appraisal: What It's Really All About

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about the importance of performance appraisals.

Meeting Openers Leadership, Personal Performance Assessing Performance, Leadership

Managing Essentials™ Employee Will Not Work Extra Hours
#14 ID:2664

Managing Essentials™ Employee Will Not Work Extra Hours

You have an employee who won’t stay after hours or come in early when it’s needed. The job position requires some flexibility of this kind. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Leading, Assessing Performance, Problem Resolution

New Asset

Managing Essentials™ Needs Motivation
#15 ID:2637

Managing Essentials™ Needs Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This type of behavior could impact the entire team. This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Coaching & Mentoring, Leading, Assessing Performance, Problem Resolution

New Asset

Once and For All: Resolving Performance Challenges
#16 ID:804

Once and For All: Resolving Performance Challenges

A straightforward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick. But not taking effective actions can be damaging and more time-consuming—not to mention the lost product

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

A Last Chance Option/Termination
#17 ID:1874

A Last Chance Option/Termination

You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Documenting the Discussion/Actions
#18 ID:1872

Documenting the Discussion/Actions

When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Evaluating Performance Challenges
#19 ID:1867

Evaluating Performance Challenges

When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Making Time for Your Employees
#20 ID:1880

Making Time for Your Employees

Every organization wants to keep its good employees. And employees who are productive, satisfied and valued in their jobs will generally stay put! How do you know if your employee is achieving those personal objectives? Again, take time. Time for getting his or her feedback.

Video Vignettes Leadership Management, Leadership, Retention Aid, Hiring & Recruiting, Assessing Performance

Performance Doesn’t Improve (Verbal Warning)
#21 ID:1871

Performance Doesn’t Improve (Verbal Warning)

When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Real Examples - Performance Challenges
#22 ID:1865

Real Examples - Performance Challenges

Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

She's Good, But She Could Be Better
#23 ID:214

She's Good, But She Could Be Better

Helping a top performer become even more effective and productive.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Succeeding vs. Settling (Employee View Point)
#24 ID:1878

Succeeding vs. Settling (Employee View Point)

Keeping the best employees means you need to help them succeed! That takes effort and desire on your part. Desire to give feedback - both good and critical... and encouragement.

Video Vignettes Leadership Management, Leadership, Retention Aid, Assessing Performance, New Supervisor

They're All Out to Get Me
#25 ID:211

They're All Out to Get Me

Handling a performance discussion when an employee believes a rating is unfair or biased.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Unclear Expectations - Using Progressive Discipline
#26 ID:1866

Unclear Expectations - Using Progressive Discipline

Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion
#27 ID:1868

Using a Corrective Discussion

Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Using a Corrective Discussion (Aggressive Employee)
#28 ID:1869

Using a Corrective Discussion (Aggressive Employee)

Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

Video Vignettes Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

When They Just Don't Care
#29 ID:215

When They Just Don't Care

Helping an employee overcome a lackadaisical (or a 'just don't care') attitude.

Video Vignettes Leadership Management, Communication, Professionalism, Assessing Performance

Once and For All: Program Introduction
#30 ID:1875

Once and For All: Program Introduction

The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.

Video Introduction Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Once and For All: Program Summary
#31 ID:1876

Once and For All: Program Summary

Once you’ve reached the last chance option with an employee, expectations and consequences have been clearly communicated. Now it’s time to draw a conclusion. Does the employee have the right skills and/or motivation?

Video Summary Leadership, Personal Performance Communication, Leadership, Assessing Performance, Problem Resolution

Motivating Factors Handout
#32 ID:1542

Motivating Factors Handout

What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.

Trainer Resource Leadership, Personal Performance Motivation, Communication, Discussion Trigger, Teamwork, Assessing Performance

Discussion Card: ATTITUDE! Producing Positive Results
#33 ID:2096

Discussion Card: ATTITUDE! Producing Positive Results

We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Leading, Leadership, Management, Team Builder or Retention Aid, Assessing Performance, New Supervisor, Learning Reinforcement, Emotional Intelligence

Let's T.A.L.K.™ - Program Conclusion/T.A.L.K. Model Review
#34 ID:216

Let's T.A.L.K.™ - Program Conclusion/T.A.L.K. Model Review

Review of the key strategies for positive and productive performance reviews. Provides insight on the powerful T.A.L.K. model - reinforcing how to use it effectively.

Video Summary Leadership Leadership, Communication, Interpersonal Skills, Professionalism, Assessing Performance