Search Video Library for: Conflict Resolution

Listen Up! Is That What This Is... A Discussion?

An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Professionalism Closed Captioned

Generations: M.E.E.T. for Respect in the Workplace™ (For Employees)

With workers from multiple (up to 5) generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the complexities of effectively working in and managing a multi-age workforce.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Micro-Inequities/Micro-Aggressions, Onboarding, Professionalism, Unconscious / Hidden Bias Closed Captioned

Conflict 101™

Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Discussion Card: Resolving Conflict

When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Professionalism
TrainingBytes® Looking Over My Shoulder

TrainingBytes® Looking Over My Shoulder

A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.

Topic: Conflict Resolution Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
E•Z START™ Resolving Workplace Conflict

E•Z START™ Resolving Workplace Conflict

Most of us would agree that one of our biggest challenges is dealing with conflict. But, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. This E•Z START™ is geared towards all employees within your organization - helping them recognize the importance of maintaining a civil, respectful and inclusive workplace. Total Discussion Time: 30-60 Minutes

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: E∙Z START™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Interpersonal Skills, Effective Leadership Closed Captioned
Managing Essentials™ Solving Conflict Between Employees

Managing Essentials™ Solving Conflict Between Employees

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Problem Resolution, Professionalism Closed Captioned
Your Path to Success™ Being Your Best

Your Path to Success™ Being Your Best

Most seem to think that success on the job is all about what you know… or what you can do. Most quickly learn that your attitude and how you act around others are just as important. It's always easy, but it goes a long way towards being your best.

Topic: Professionalism Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Personal Improvement Closed Captioned
Your Path to Success™ Resolving Conflict

Your Path to Success™ Resolving Conflict

Most of us would agree that one of our biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Like it or not, when you are around people...conflict is going to happen.

Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
Everybody Wins: How to Turn Conflict into Collaboration™

Everybody Wins: How to Turn Conflict into Collaboration™

Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Diversity Dynamics, Management, Professionalism Closed Captioned
The Fight Response (from Confronting Workplace Conflict™ for Managers)

The Fight Response (from Confronting Workplace Conflict™ for Managers)

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down. Who wants to be yelled at? It’s unfortunate, but those who hit conflict straight on like that usually don’t know a better way to get things done.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Introduction (from Confronting Workplace Conflict™ for Managers)

Introduction (from Confronting Workplace Conflict™ for Managers)

Most of us don't have all the tools necessary to resolve workplace conflict in a healthy and productive way. We end up damaging relationships, we lose trust… the list goes on and on. This video introduces a program packed with conflict resolution tips and tools - especially for managers and leaders.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
The Bottom Line (from Confronting Workplace Conflict™ for Managers)

The Bottom Line (from Confronting Workplace Conflict™ for Managers)

The most effective way to deal with conflict is to...Take a Moment....to get your composure. Identify a Positive Response… to move things forward in a positive way and break that typical fight, flight or freeze response. Manage Your Emotions...so you don’t overreact or take it personally. Remaining calm is good for you and for those you work with. Finally, envision a successful outcome. This is beneficial to you, those you work with and your organization.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

Topic: Abusive Conduct / Bullying Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
The Flight Response (from Confronting Workplace Conflict™ for Managers)

The Flight Response (from Confronting Workplace Conflict™ for Managers)

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. When a problem causes me to take “Flight”, I typically do it because I’m afraid that I’ll upset someone and hurt that relationship. Simply put… I’m afraid they won’t like me. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
The Freeze Response (from Confronting Workplace Conflict™ for Managers)

The Freeze Response (from Confronting Workplace Conflict™ for Managers)

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said - only it’s too late. At the same time, we think we’ll say the wrong thing and the person will get even more upset.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Workplace Bullying: The School Principal

Workplace Bullying: The School Principal

A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.

Topic: Abusive Conduct / Bullying Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Ethics & Integrity, Harassment Prevention, Professionalism Closed Captioned
Workplace Bullying: Stand Up for Others

Workplace Bullying: Stand Up for Others

A coworker stands up for another coworker who is bullied by an employee of another company (vendor).

Topic: Abusive Conduct / Bullying Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Professionalism Closed Captioned
Workplace Bullying via Social Media/Email

Workplace Bullying via Social Media/Email

An employee shares her story about co-worker bullying by teasing her about her weight.

Topic: Abusive Conduct / Bullying Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Harassment Prevention, Interpersonal Skills, Professionalism Closed Captioned
Workplace Bullying Example in Healthcare Setting

Workplace Bullying Example in Healthcare Setting

Female shares her story about the head nurse bullying the newer nurse.

Topic: Abusive Conduct / Bullying Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Compliance, Harassment Prevention, Management, Professionalism Closed Captioned