Search Video Library (76 Assets Found)

Results for Topic: Sales & Service

  • Are You Going to Get That?
    #1 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Coaching Moment 2 (Sales Coaching)
    #2 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Recognize Opportunities
    #3 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Resolving Problems
    #4 ID:604

    Helping a sales team member resolve an issue.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Set the Stage
    #5 ID:609

    Discusses how to successfully prepare for a sales call.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • SMART-START™ Sales Truths
    #6 ID:499

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

  • Your Path to Success™ Serving Others
    #7 ID:2290

    These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

    Video Vignettes Personal Performance Sales & Service, Communication, Professionalism, Customer Service, Personal Improvement

  • Sales Series: Win the S.A.L.E.™ for Sales Professionals
    #8 ID:593

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Communication, Professionalism

  • Winning the S.A.L.E.™ - An Example
    #9 ID:613

    A practical example of the steps involved in the S.A.L.E. process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Sales Series: Coach the S.A.L.E.™ for Sales Managers
    #10 ID:591

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    Off-The-Shelf Video Program (ILT) Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals
    #11 ID:592

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    Off-The-Shelf Video Program (ILT) Leadership Sales & Service, Communication, Professionalism

  • Analyze Needs (Sales Process)
    #12 ID:610

    Reviews how to best analyze the needs of a client during the sales process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Coaching Moment 1 (Sales Coaching)
    #13 ID:602

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    Video Vignettes Personal Performance Sales & Service, Sales, Interpersonal Skills

  • Establish Commitment (Sales Process)
    #14 ID:612

    Discusses how to gain commitment from a client during a sales interaction.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Let Me Make Myself Perfectly Clear
    #15 ID:116

    Meeting a customer's needs without going against company policy.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Link to Solutions (Sales Process)
    #16 ID:611

    Reviews how to best link a client's needs with solutions.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 1)
    #17 ID:607

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 2)
    #18 ID:608

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Redirect
    #19 ID:383

    Redirecting focus when mistakes are made is a key strategy to building positive relationships.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Resolving Problems (Example 1)
    #20 ID:605

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution