Search Video Library for: Interpersonal Skills
The Lurker
When does behavior become harassing?
Trouble at Home
Workplace privacy and performance
Work-Life Imbalance
Competing priorities and lack of time
Discussion Card: Peer Today, Boss Tomorrow™
Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! These easy-to-use cards provide a simple model along with thought-provoking questions on better understanding what it takes to truly and successfully lead others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Clarify (from Ready. Set. CHANGE!™)
The importance of clarifying how a change impacts everyone differently.
Communicate About Change (Dramatic)
How to ask for information to help feel comfortable with a change; dealing with a dress code change.
Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)
Managing the brainstorming process during a meeting.
Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)
Handling an objection to a key content point during a training session.
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Dealing with Sensitive Comments (from Fearless Facilitation! How to Lead Effective Training™)
Responding to disparaging remarks during a training session
Handling an Off-Topic Conversation (from Fearless Facilitation! How to Lead Effective Meetings™)
Dealing with an off-topic conversation during a meeting
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Not About Bad to Good, But Good to Great!
The notion that to become a great leader one must focus not on going from bad to good,but from good to great.
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Meetings™)
How lack of preparation can ruin a training session.
Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Training™)
How lack of preparation can derail a training session. An example where everything goes wrong when unprepared.
Progressive Intervention (from Fearless Facilitation! How to Lead Effective Training™)
Managing pervasive disruptions
The Question That Stumps You (from Fearless Facilitation! How to Lead Effective Training™)
Handling questions and generating discussion
Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)
Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.