Search Video Library for: Communication

WorkSmarts - Program Summary

WorkSmarts - Program Summary

A good review of the strategies for working smart.

Topic: Professionalism Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Interpersonal Skills, Professionalism Closed Captioned
Scent-sitive Subjects

Scent-sitive Subjects

When a coworker's body odor and perfume have a negative impact on others

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Harassment Prevention, Professionalism
Accentuate the Positive (Energizer)

Accentuate the Positive (Energizer)

Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.

Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Effective Leadership

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Government Other Topics: Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement Closed Captioned

Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace

Promote a safe work environment and prevent workplace violence. This course demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world. It illustrates situations that may pose very real threats to coworkers and to your organization.

Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Communication, Compliance, Harassment Prevention, Effective Leadership, Professionalism, Workplace Safety & Awareness Closed Captioned
The Fight Response (from Confronting Workplace Conflict™ for Managers)

The Fight Response (from Confronting Workplace Conflict™ for Managers)

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down. Who wants to be yelled at? It’s unfortunate, but those who hit conflict straight on like that usually don’t know a better way to get things done.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Introduction (from Confronting Workplace Conflict™ for Managers)

Introduction (from Confronting Workplace Conflict™ for Managers)

Most of us don't have all the tools necessary to resolve workplace conflict in a healthy and productive way. We end up damaging relationships, we lose trust… the list goes on and on. This video introduces a program packed with conflict resolution tips and tools - especially for managers and leaders.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
The Flight Response (from Confronting Workplace Conflict™ for Managers)

The Flight Response (from Confronting Workplace Conflict™ for Managers)

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. When a problem causes me to take “Flight”, I typically do it because I’m afraid that I’ll upset someone and hurt that relationship. Simply put… I’m afraid they won’t like me. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
The Freeze Response (from Confronting Workplace Conflict™ for Managers)

The Freeze Response (from Confronting Workplace Conflict™ for Managers)

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said - only it’s too late. At the same time, we think we’ll say the wrong thing and the person will get even more upset.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills Closed Captioned
Conflict 101™ - The Fight Response

Conflict 101™ - The Fight Response

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
Team Troubles? (The 'Fight' Approach to Conflict)

Team Troubles? (The 'Fight' Approach to Conflict)

Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

Topic: Teamwork Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Conflict Resolution, Interpersonal Skills, Professionalism Closed Captioned
That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
Everybody Wins - Program Introduction

Everybody Wins - Program Introduction

"I just love conflict!" Said no one ever! Learn to turn conflict into collaboration by following a three-step process featured in the opening segment of the program.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Diversity Dynamics, Management, Professionalism Closed Captioned
Program Summary (Recapping the T.I.M.E. Model)

Program Summary (Recapping the T.I.M.E. Model)

Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.

Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
Safety Orientation for Employees - Light Industry

Safety Orientation for Employees - Light Industry

This program introduces the principles of hazard communication, energy isolation and control, permits and confined space safety.

Topic: Safety Orientation Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & Awareness
Team Spark: Proverb - Be Creative

Team Spark: Proverb - Be Creative

Spark team communication around supporting team members when they choose to set their own course in how they complete work.

Topic: Motivation Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder
Team Spark: Proverb - Be Patient

Team Spark: Proverb - Be Patient

Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder
Team Spark: Proverb - Deal with Little Issues

Team Spark: Proverb - Deal with Little Issues

Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder
Team Spark: Proverb - Don't Look at the Mistake

Team Spark: Proverb - Don't Look at the Mistake

Spark team communication around root cause analysis and correcting workplace mistakes.

Topic: Team Builder Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Conflict Resolution, Discussion Trigger, Teamwork
Team Spark: Proverb - Giving Up Too Easily

Team Spark: Proverb - Giving Up Too Easily

Spark team communication around tips for keeping the team focused and on task when facing challenges.

Topic: Motivation Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder
Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done

Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done

Spark team communication on having specific ownership to help ensure a task is completed.

Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder
Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World

Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World

Spark team communication on how looking at something from just one perspective can impact the team.

Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder, Unconscious / Hidden Bias
Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.

Topic: Professionalism Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Respect / Respectfulness, Team Builder
Team Spark: Proverb - Planning Needs to Be Paired with Action

Team Spark: Proverb - Planning Needs to Be Paired with Action

Spark team communication on we can empower the key action oriented team members to help us know when to move forward.

Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Team Spark: Proverb - Take Responsibility For The Results

Team Spark: Proverb - Take Responsibility For The Results

Spark team communication understanding the need to reevaluate how people are given responsibility.

Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder
Team Spark: Proverb - Title But No Authority

Team Spark: Proverb - Title But No Authority

Spark team communication on authority and how it can also be seen as influence.

Topic: Effective Leadership Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder
Team Spark: Proverb - Work With What You Have

Team Spark: Proverb - Work With What You Have

Spark team communication on being creative and getting the job done with limited resources.

Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior

Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior

Review of M.E.E.T. communication model and how to stay compliant when dealing with unacceptable workplace behavior.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Effective Leadership Closed Captioned
Social Media at its Worst... (a Sexual Harassment Situation for Discussion)

Social Media at its Worst... (a Sexual Harassment Situation for Discussion)

Social media is a powerful communication tool. Employees can (and do) post things that are best left unseen in the workplace. But what if co-workers begin viewing and discussing another employee's posts in the workplace? Inappropriate, unprofessional or illegal?

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Active Bystander / Ally, Harassment Prevention, Professionalism, Workplace Civility Closed Captioned
Safety Orientation For Employees - Heavy Industry™

Safety Orientation For Employees - Heavy Industry™

Designed to teach your new employees how to recognize and work safely around hazards in the workplace, this video introduces the principles of hazard communication, energy isolation and control, permits and confined space safety—as well as the types of tasks which are prohibited in the workplace.

Topic: Safety Orientation Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & Awareness
It's the Only Way We'll Ever Get a Say

It's the Only Way We'll Ever Get a Say

Discussions with employees about unions and how workplace issues can be resolved with better communication.

Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Management
Discussion Card: Creating a Respectful & Inclusive Workplace

Discussion Card: Creating a Respectful & Inclusive Workplace

These easy-to-use cards provide a simple model (M.E.E.T.) along with thought-provoking questions to create a respectful flow of communication - helping everyone recognize, respond to, and resolve difficult interactions involving diversity and inclusion dynamics. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Diversity Dynamics, Learning Reinforcement, Problem Resolution, Respect / Respectfulness
Accident Investigation: A Tool for Effective Prevention™ (Complete Program)

Accident Investigation: A Tool for Effective Prevention™ (Complete Program)

Conducting a valid and useful accident investigation is an opportunity to influence the work environment of those around you. It requires tact, diligence, thoughtful communication, and an understanding of the work environment.

Topic: Accident Reporting & Investigation Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communicating Safety, Workplace Safety & Awareness
Process Safety Management - Operator Responsibilities

Process Safety Management - Operator Responsibilities

This program takes the operator through the initial start-up process, normal operations, temporary operations, emergency shut down, post-tear down and inspection start-up. Special emphasis is placed on communication during the information gathering and hazard analysis processes.

Topic: Process Safety Management Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing Other Topics: Workplace Safety & Awareness
Team Spark: Collaboration with Skill

Team Spark: Collaboration with Skill

Courting a business partner from a different country or cultural background may require research on their cultural views on business relationships, developing trust, negotiation, and communication styles.

Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Invest Time to Build Trust

Team Spark: Invest Time to Build Trust

When working on diverse teams, developing trust may take longer due to background differences and different views on what trust means and how it is earned. Building confidence helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder, Teamwork
Info Brief: Religious Terminlogy & Information

Info Brief: Religious Terminlogy & Information

When it comes to religion, the words you use are important and play an integral part of conversation with fellow colleagues. To ensure teamwork and communication in the workplace run as smoothly as possible, using the correct words and terms is very important.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Training Reinforcers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging, Respect / Respectfulness
Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)

Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)

Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.

Topic: Conflict Resolution Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Effective Leadership Closed Captioned

Everyday Leadership™ (The Complete Series)

If we're really honest with ourselves, we understand that leading and managing (even supervising) is not an easy task. There are all sorts of "gotchas" that wait for you in the workplace daily. Everyday Leadership™ was developed to help you, the leader/manager/supervisor, in your daily effort to foster better employee connections, communication and community within your organization - all the while working together toward one shared goal or vision.

Topic: Successfully Leading Others Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Customer Service, Discrimination, Gender Equity, Generational Challenges, Effective Leadership, New Supervisor, Onboarding, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
Discussion Card: ATTITUDE! Producing Positive Results

Discussion Card: ATTITUDE! Producing Positive Results

We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Successfully Leading Others Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Emotional Intelligence, Effective Leadership, Learning Reinforcement, Management, New Supervisor, Team Builder or Retention Aid
Gina's Fan

Gina's Fan

Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Harassment Prevention, Professionalism Closed Captioned
Gina's Fan (Employees)

Gina's Fan (Employees)

Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.

Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Harassment Prevention Closed Captioned