Search Video Library for: Communication
Communication Essentials™ Promoting Professionalism in the Workplace
SOLLAH EXCLUSIVE!
Effective communication is the cornerstone of any successful organization. Whether you're interacting with colleagues, clients, or stakeholders, the way you communicate can make or break the outcome of your interactions. Why maximize your workplace communication? Simply put, doing so helps you avoid common pitfalls associated with bad communication including: misunderstandings, low morale, conflict, missed deadlines, poor decision making, customer dissatisfaction, lack of innovation, employee turnover and legal issues. Addressing these pitfalls through improved communication strategies can significantly enhance organizational effectiveness and employee satisfaction.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Communication, Psychological Safety, Coaching & Mentoring, Communication & Influencing, Professionalism
What’s This Even Mean? (from The Future of Work™)
The speed of communication is increasing and changing. This happens at all levels whether it’s face-to-face, online, text, email, video, phone... It’s happening all the time, everywhere, and impacts every generation. When we have generational differences, it’s easy to have misunderstandings and miscommunication… because we won’t all communicate in the same way.
Video Vignettes Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Effective Leadership
Listen Up! Is That What This Is... A Discussion?
An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Successfully Leading Others, Professionalism
Listen Up! I'm Pushing Them All the Time
Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Professionalism
When the Boss Calls a Meeting… (from The Future of Work™)
When generational communication differences cause misunderstandings about things like work requirements and work/life balance, what do you do? Our generational differences do influence our views about authority, and hierarchy. They also impact the things we say and how we say them. Many organizations have inherited traditional structures and practices that are rooted in militaristic approaches popular in the past. Using the M.E.E.T.® model is like having a coach helping us through the process. That way we create shared understanding, new agreements, and clear expectations.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Leadership Generational Challenges, Diversity Dynamics, Interpersonal Skills, Effective Leadership
Discussion Card: Understanding Intent vs. Impact
Having the tough workplace discussions are never easy. Opening up the proper lines of communication (getting your intent and impact across) to discuss the 'not-so-easy' stuff is essential to properly address them. These easy-to-use cards provide a simple model (I.M.P.A.C.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Communication & Influencing, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Accurate Communication - A Quick Conversation
In New York, taxi means a “black and yellow,” in India a “rickshaw,” in Thailand a “tuk tuk,” and in Haiti a “tap tap.” Travelers in foreign countries can be very surprised by another culture’s definition of taxi. Therefore, even with the most common of words, understanding the context in which that word is used is critical to understanding the significance behind what is being said, whether communicating across the world or across the hall.
Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork
Adapt to Encourage Growth - A Quick Conversation
Whales possess the ability to adapt what they hear and then make it their own. Adaptive communication is a skill that is also critical to organizational growth. Keeping something the same just “because this is the way we have always done it” hinders an organization from innovating and progressing.
Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork
Build an Army of Many - A Quick Conversation
When teams are working together, there are many roles that are vital to the success of the team, and yet, they are not visible to most people. When building effective, inclusive teams, create the opportunities to utilize the contributions of all team members in accomplishing team goals. Take time to stop and acknowledge the work done behind the scenes to accomplish team goals.
Activities Leadership Teamwork, Communication
Focus on Communication - A Quick Conversation
A referee’s job requires them to be an impartial expert on the game, clear headed, and capable of fairly applying the rules. During games, it would be impossible for coaches, players, and fans to make unbiased calls without a referee. Similarly, in high-pressure work environments, differences between colleagues may lead to disputes that make it impossible for them to see past their biases, resulting in a conflict or stalemate.
Activities Leadership Communication, Collaboration, Discussion Trigger, Teamwork
Identifying Opportunities - A Quick Conversation
On teams, it is important to be willing to invest time into the lives of other team members. We do this by learning about what they need and what obstacles they face and by then offering our assistance. This investment pays off in greater team cohesion, inclusion, and trust, as well as the removal of obstacles that stand in the way. Invest in your relationships with other team members by getting to know them on a personal level.
Activities Leadership Teamwork, Communication
Pay Attention To Nonverbal Communication - A Quick Conversation
While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.
Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork
Discussion Card: Starting Conversations with Grace
Need to have a serious talk with an employee or front-line staff? Having the tough workplace discussions are never easy. These easy-to-use cards provide a simple model (G.R.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions... effectively and with respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Everyday Leadership™ Yet Another Fire
Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. There will be times when we must have difficult conversations, but we need to confront and resolve these issues, not avoid them.
Video Vignettes Leadership Effective Leadership, Communication & Influencing, Effective Leadership
Clarify (from Ready. Set. CHANGE!™)
The importance of clarifying how a change impacts everyone differently.
Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
I Just Can't Risk It
Digitally Remastered! As managers, supervisors and leaders, we have a responsibility to hold each other to the same standard as everyone else. Sure, they might be our friends. But we can't make exceptions. We must let them know that they need to help set the example. And anything they do that violates any part of our Code of Conduct or program - like retaliating against someone for reporting a violation - seriously undermines our organization's culture of integrity.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Communicate About Change (Dramatic)
How to ask for information to help feel comfortable with a change; dealing with a dress code change.
Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Achieving Communication Excellence
Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.
Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism
Make Your P.O.I.N.T. (Step-By-Step Demo)
A specific example of how to best use the P.O.I.N.T. model to effectively inform, inspire and influence others.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.
This program teaches employees how to focus and execute communication by following the steps of the P.O.I.N.T. model. Ultimately, employees will establish credibility, improve working relationships, increase efficiency and effectiveness, improve job and personal satisfaction and more. It will contribute to organizational success by providing employees the tools necessary to improve conduction of meetings, cascade clear messages, generate more business and execute effective communication.
Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism
Hazard Communication: Physical Hazards™
For all line employees and supervisors who handle potentially hazardous materials on the job.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Workplace Safety & Awareness
Hazard Communication: Health Hazards™
Basic health hazards and terms commonly found on the SDS are illustrated with graphics and demonstrations that enhance the training experience.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Workplace Safety & Awareness
Hazard Communication: It's All About Safety
This refresher program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Workplace Safety & Awareness
Hazard Communication: Refresher Training
This refresher training program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Chemical Safety, Workplace Safety & Awareness
Labels and Other Forms of Warning
This program explains the basic hazard warning information that will be found on labels and how that information is tied to the MSDS.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Communicating Safety, Workplace Safety & Awareness
Main Street™
OSHA has expanded the Hazard Communication or Right-To-Know Standard beyond the manufacturing and chemical industries to cover employees who work with chemicals at non-manufacturing organizations. This program is designed to instruct workers about the chemicals they work with, what precautions to take to avoid injury and what to do if accidents occur.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Handling Hazardous Materials, Communicating Safety, Workplace Safety & Awareness
Sounding the Alarm
This program is directed to training workers who might discover a hazardous chemical spill or release how to gather the information necessary to sound the alarm without placing themselves in jeopardy.
Off-The-Shelf Safety Video Program (ILT) Workplace Safety Chemical Safety, Communicating Safety, Workplace Safety & Awareness
Accentuate the Positive
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
Video Vignettes Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)
Managing the brainstorming process during a meeting.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Build Trust
Building positive relationships by building trust.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership
Communication - Outline Intent
How to best prepare to communicate effectively with others.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Did You Read That Story in the Paper?
Reacting to a disturbing performance review with veiled threats
Video Vignettes Ethics & Compliance Compliance, Communication, Harassment Prevention, Effective Leadership, Professionalism
If I'm History, So Is He!
Making open threats against a manager.
Video Vignettes Ethics & Compliance Compliance, Effective Leadership, Professionalism, Workplace Violence Prevention
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy
Managing employees' expectations of privacy in the workplace.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Narrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Not About Bad to Good, But Good to Great!
The notion that to become a great leader one must focus not on going from bad to good,but from good to great.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Overcoming Communication Issues - Hotel/Hospitality Scene
As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Office/General
Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Peer Today, Boss Tomorrow™: Set Clear Boundaries
This video provides a powerful example of how new managers/supervisors can learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group. Learning to set clear boundaries for staff and employees is key to a new leader's transition.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Picture of The Day
Recognizing gender-based harassment; improper use of company email.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Prepare for Communicating Effectively
How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection and the Five Steps Explained
Explains how to refocus attention and energy on desirable behavior.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Shamu Special
Review of the power of positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Some of My Best Friends Have Them
Comments on provocative attire (towards a co-worker) in the workplace.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Speak Up! (from Achieving Communication Excellence)
Gain confidence to communicate in a direct and clear manner.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Tailor Your Presentation
Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
The Best Side... (from Sexual Harassment? You Decide.)
How inappropriate comments about physical appearance can lead to sexual harassment (female to male).
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management
The Boss Who Knows it All, And Then Some (from Bad Apples™)
Dealing with a boss that discounts ideas and doesn't listen to reason.
Video Vignettes Personal Performance Interpersonal Skills, Change, Collaboration, Communication, Interpersonal Skills, Professionalism
The Honeymooner - Some Jokes Aren't Funny!
How a string of one time jokes can lead to sexual harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
The Honeymooner - When Colleagues Get Personal
How sexual humor and double entendre can lead to sexual harassment.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism
The Road Trip
Sharing inappropriate art and pictures in the workplace.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism
The Water Boy
When the harassed becomes the harasser.
Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism
We Need to M.E.E.T. Program Summary
Review of the M.E.E.T. communication model and how to find common ground.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Interpersonal Skills, Management, Professionalism
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
You Call That a Presentation?
When generational differences impact communication and presentation styles.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
You Guys Just Figure It Out
Digitally Remastered! One of the biggest challenges we face is finding the time to deal with multiple and competing priorities, right? But, when it comes to maintaining a culture of integrity, our first priority as a manager has to be making sure all our employees always feel comfortable coming to us with concerns; and when they do, making the time to listen and address those concerns appropriately.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
I Feel...
Allows for personal assessment and reflection on the training topic at hand. This activity is designed to be used with any SMART-START® video or other short video program with text, This activity may be used as a cultural commitment or assessment.
Activities Personal Performance Communication, Assessment, Conflict Resolution
Team Spark: Adapt to Encourage Growth
Adaptive communication is a skill that is also critical to organizational growth. Keeping something the same just “because this is the way we have always done it” hinders an organization from innovating and progressing. Adaptation taps into employee skill sets and allows people to utilize their diversity to improve upon old “songs”, making a new version that supports growth.
Activities Personal Performance Communication, Discussion Trigger, Team Builder or Retention Aid, Teamwork
Team Spark: Assess Your Communication Style
When communicating with others, particularly people from other countries, it is important to recognize when your communication style has become outdated and when it is time to upgrade to a new technique.
Activities Personal Performance Communication, Interpersonal Skills, Team Builder or Retention Aid, Teamwork
Team Spark: Check Assumptions Before Judging
When judging the “dance” of another person, especially across differences such as culture, be careful about making judgments based upon what you think is important. Focusing on their “feet” while communicating may mean you are missing the most important part of their dance.
Activities Personal Performance Communication, Interpersonal Skills, Team Builder or Retention Aid, Teamwork
Team Spark: Craft Your Message With Purpose
Communication across differences is often done in a similar fashion. However, taking time to think about who, when, and how a message will be received allows the sender to craft a much more effective message that will produce much better results.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Create Structure to Help Bridge Barriers
The lack of face-to-face interaction reduces the team’s ability to adjust and adapt as quickly as a team that is located all at one site. In situations like this, having a clearly defined structure detailing everyone’s role and responsibilities is a key to success.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Cross-Pollinate to Spark Innovation
Within companies and teams, employees have the important role of sharing ideas between groups, departments, and teams. This “cross-pollination” of ideas helps to unlock the inherent creativity and innovation that lies within a company, but may need a spark from another source to bring it to life.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Find the Common Beat
Similar to a band with many different instruments playing together, a diverse team consists of many different personalities working together. While this diversity allows for innovation and creativity, it also makes it more difficult for team members to keep the same tempo. It is the role of the team member with the drummer personality to keep everyone communicating and completing tasks on time.
Activities Personal Performance Communication, Discussion Trigger, Professionalism, Team Builder, Teamwork
Team Spark: Pay Attention To Nonverbal Communication
Colleagues in the workplace communicate both verbally and non-verbally. Understanding how to interpret their nonverbal communication can be a great advantage. The meaning of body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You
Spark team communication about how to better understand each other so that we don’t offend each other.
Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder
Team Spark: Proverb - Each Person Is Unique
Spark team communication around how we can use our unique skills and abilities more effectively as individuals, or as a team.
Activities Personal Performance Communication, Discussion Trigger, Motivation, Team Builder
Team Spark: Proverb - If You Don't Communicate, You'll Get Burned
Spark team communication on what we can do to better communicate with people inside and outside of the team.
Activities Personal Performance Communication, Discussion Trigger, Team Builder
Team Spark: Teach Team Shorthand to New Team Members
Most work teams tend to develop their own compressed language that allows team members to communicate quickly and easily with each other. When outsiders join the team, this shorthand may be hard to understand or learn, resulting in conflict and frustration, especially if people are from different cultural backgrounds.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Tell Stories to Build Strong Communities
Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Use a Mediator to Help Stalemates
Asking for the assistance of a “referee” or a neutral, third party colleague, may provide the necessary insight to tease out the cause of the miscommunication, which could be rooted in cultural, generational, or personality style differences.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Team Spark: Use Intuition to Foster Better Teamwork
When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.
Activities Personal Performance Communication, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork
Discussion Card: Nonverbal Communication
Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Leadership, Personal Performance Communication, Communication & Influencing, Successfully Leading Others, Learning Reinforcement, Teamwork, Training Activities
Life is a Series of Presentation - Introduction
Introduces the concept that life is a series of presentations.
Video Introduction Personal Performance Communication, Interpersonal Skills, Professionalism, Sales & Service
M.E.E.T. on Common Ground - Program Opening/M.E.E.T. Model Explained
Explanation of the M.E.E.T. model as a respect-building communication tool
Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)
Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.
Video Introduction Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
Sexual Harassment: It Can Happen Here - Program Opening
Outlines and reinforces personal responsibilities for recognizing and preventing sexual harassment.
Video Introduction Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism
Sexual Harassment? You Decide (Program Introduction)
Explains the legal definition of sexual harassment.
Video Introduction Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
L.E.A.D. with Integrity - Program Closing/L.E.A.D. Model Summary
Review of the L.E.A.D. model and how it can be used to reinforce ethical conduct and code of conduct policies.
Video Summary Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism
M.E.E.T. on Common Ground - Program Closing/M.E.E.T. Model Review
Review of the M.E.E.T. communication model.
Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness
Open Mind, Open World: Improving Intercultural Interactions™ (Program Summary)
Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.
Video Summary Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility
Sexual Harassment: It Can Happen Here (Program Summary)
Reviews the point that preventing sexual harassment is everyone's responsibility.
Video Summary Ethics & Compliance Harassment Prevention, Communication, Compliance, Professionalism
Sexual Harassment? You Decide (Program Summary)
Reviews key points on the importance of preventing sexual harassment.
Video Summary Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Workplace Privacy