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Results for Topic: Communication

  • FMLA - Returning to Work

    As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.

    #121 ID:1531
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • FMLA - What Qualifies for FMLA Leave?

    You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.

    #122 ID:1532
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
  • Follow a Verbal or Non-Verbal Lead (Interviewing Tips)

    Explanation of the probing strategy of following a verbal or non-verbal lead.

    #123 ID:439
    Topic: Interviewing Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Getting Much Sleep?

    Retaliating against an employee who reports misconduct by supervisor.

    #124 ID:254
    Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Management, Professionalism Closed Captioned
  • Got Ethics?® An Overview of Ethical Situations

    Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law?

    #125 ID:931
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Leadership, Professionalism
  • Guess What I Heard

    The negative impact of passing along gossip and rumors about coworkers

    #126 ID:415
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Leadership, Professionalism, Respect, Sales & Service Closed Captioned
  • Half Full or Half Empty?

    Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

    #127 ID:360
    Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Emotional Intelligence, Interpersonal Skills Closed Captioned
  • Handling an Off-Topic Conversation

    Dealing with an off-topic conversation during a meeting

    #128 ID:424
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Meeting Preparation, Professionalism Closed Captioned
  • Hey, It's Just a Joke!

    Impact of inappropriate humor on perceptions and workplace relationships.

    #129 ID:231
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Inclusion & Equity, Leadership, Professionalism, Respect, Workplace Civility Closed Captioned
  • How Can I Be Fair?

    Definition of the F.A.I.R. model (feedback, assistance, inclusion and respect).

    #130 ID:144
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Inclusion & Equity, Interpersonal Skills, Leadership, Management, Professionalism, Respect Closed Captioned
  • I Don't Have Time

    Maintaining accurate patient records even when time is short.

    #131 ID:580
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Professionalism Closed Captioned
  • I Don't Understand

    An employee has difficulty helping a patient due to a language barrier.

    #132 ID:418
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Respect Closed Captioned
  • I Don't Want Anybody to Get in Trouble

    Healthcare workers' responsibility to report suspicious activity.

    #133 ID:582
    Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
  • I Just Don't Fit In...

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    #134 ID:416
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Leadership, Professionalism, Respect, Sales & Service Closed Captioned
  • I'm Not Signing That

    Handling a situation when an employee refuses to sign a performance appraisal

    #135 ID:212
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Professionalism Closed Captioned
  • I've Had It With This Place

    When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

    #136 ID:51
    Topic: Compliance Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Harassment Prevention, Leadership, Professionalism Closed Captioned
  • Insight: Build on Strengths (Not Fixing Weaknesses)

    The notion that to become a great leader one must build strengths rather than fix weaknesses.

    #137 ID:83
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
  • It Was in the Paper

    Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.


    #138 ID:374
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Management, Professionalism, Respect Closed Captioned
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #139 ID:117
    Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • It's Intolerable

    Impact of offensive figures of speech on workplace relationships.

    #140 ID:239
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Inclusion & Equity, Leadership, Professionalism, Respect Closed Captioned