Search Video Library (554 Assets Found)

Results for Topic: Communication

  • Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.

    This program teaches employees how to focus and execute communication by following the steps of the P.O.I.N.T. model. Ultimately, employees will establish credibility, improve working relationships, increase efficiency and effectiveness, improve job and personal satisfaction and more. It will contribute to organizational success by providing employees the tools necessary to improve conduction of meetings, cascade clear messages, generate more business and execute effective communication.

    #81 ID:228
    Topic: Communication Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Once and For All: Resolving Performance Challenges

    A straightforward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick. But not taking effective actions can be damaging and more time-consuming—not to mention the lost product

    #82 ID:804
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Assessing Performance, Leadership, Problem Resolution Seat Time: 21 Minutes
  • The Courage to Coach (for Retail)

    Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.

    #83 ID:503
    Topic: Coaching & Mentoring Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership
  • A Banana a Day

    How joking and innuendos can lead to sexual harassment.

    #84 ID:294
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • A Last Chance Option/Termination

    You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.

    #85 ID:1874
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Assessing Performance, Leadership, Problem Resolution
  • A Masterpiece

    Dealing with inappropriate art and pictures in the workplace.

    #86 ID:299
    Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Accentuate the Positive

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

    #87 ID:382
    Topic: Leadership Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • All for One and One for All

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    #88 ID:76
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Professionalism, Sales, Selling Closed Captioned
  • Analyze Needs (Sales Process)

    Reviews how to best analyze the needs of a client during the sales process.

    #89 ID:610
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Are You Giving 110%?

    The concept of respect within a diversity context; an example of different perspectives on work/life balance.

    #90 ID:93
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Communication, Inclusion & Equity, Interpersonal Skills, Leadership, Management, Respect Closed Captioned
  • Are You Going to Get That?

    How to best handle phone calls while also helping another customer in person.

    #91 ID:110
    Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Customer Service, Interpersonal Skills, Professionalism Closed Captioned
  • Ask Fact and Feeling Questions

    Asking questions to understand a problem

    #92 ID:18
    Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Being Accountable and Flexible

    How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.

    #93 ID:399
    Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Interpersonal Skills, Leadership Closed Captioned
  • Being Positive and Proactive

    How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.

    #94 ID:398
    Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership Closed Captioned
  • Believe It!

    Having faith and believing in your dream is a major part of achieving it! It can be difficult during the obstacles to maintain that faith and belief in ourselves. Having a mentor or a coach during those tough times can make a tremendous difference in achieving your dream.

    #95 ID:1840
    Topic: Motivation Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Coaching & Mentoring, Communication, Professionalism Closed Captioned
  • Build Trust

    Building positive relationships by building trust.

    #96 ID:381
    Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
  • Challenging a Learning Point

    Handling an objection to a key content point during a training session.

    #97 ID:433
    Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Effective Training, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Clarify Actions and Outcomes (Interviewing Tips)

    Explanation of the probing strategy of clarifying actions and outcomes.

    #98 ID:441
    Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Clarify Change (Situation Set-up)

    Using clarification techniques to feel comfortable with a change in process.

    #99 ID:407
    Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Coaching Is Being Specific

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    #100 ID:69
    Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned