Search Video Library for: Communication
Change Is Not in My Vocabulary...
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Courage 2 Coach™ - Coaching to Motivate
When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.
Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)
Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.
Do I Have to Spell It Out?
When generational communication differences cause misunderstandings about work requirements and work/life balance
Establish Commitment (Sales Process)
Discusses how to gain commitment from a client during a sales interaction.
FMLA - Informing Employees of Their Rights & Policies
As a manager, you've got several responsibilities when it comes to the FMLA. Things like making sure your people understand their rights and responsibilities under the law; making sure they understand your organization's policies - just to name a few.
FMLA - Key Actions to Stay in Compliance
Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.
FMLA - Reduced Schedules & Leaves
One of the biggest issues that managers struggle with is the requirement to give reduced schedules or intermittent leave, especially in the case of chronic conditions, and how that may relate to the Americans with Disabilities Act or ADA. A serious health condition or disability may require an employee to work a reduced schedule.
FMLA - Returning to Work
As tempting as it may be, when an employee is on an FMLA leave, you can't demand that he or she come back to work; even if you offer to make a reasonable accommodation, like a flexible schedule or assignment to light duty work.
FMLA - What Qualifies for FMLA Leave?
You should not be the one to make a final determination on whether or not something is a "serious health condition." That should always be left to your HR department. However, you do need to have at least a working knowledge of what qualifies as a "serious health condition" and all the other reasons an employee's time off can be designated as an FMLA leave.
Guess What I Heard
The negative impact of passing along gossip and rumors about coworkers
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Hey, It's Just a Joke!
Impact of inappropriate humor on perceptions and workplace relationships.
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
I Just Don't Fit In...
How language barriers and occupational jargon can create exclusiveness within the workplace.
I've Had It With This Place
When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.
Insight: Build on Strengths (Not Fixing Weaknesses)
The notion that to become a great leader one must build strengths rather than fix weaknesses.
Insight: Five Clusters of Strengths That Really Matter
The perspective that all leadership competencies are not equal; there are five key strengths that matter most
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
It's Intolerable
Impact of offensive figures of speech on workplace relationships.
Just Some Good Clean Fun
When humor goes too far and becomes inappropriate teasing and/or hazing.
Just Tell Them I'm Not Here
Digitally Remastered! You know, one of the things that's easy to forget is that our team members pay attention to every little thing we say and do. Like it or not, we set the example. And when we ask an employee to do something that's questionable—like making up an excuse because we've forgotten something or don't want to deal with someone— it has an impact. It might not seem like much at the time, but all those "little tears" can eventually begin to rip our organization's integrity fabric to pieces. As leaders, we need to hold ourselves and our peers accountable to make sure that doesn't happen.
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy
Recognize Opportunities
Helping a sales staff member recognize (the importance of) sales opportunities.
Recognize Opportunities (Example 2)
An example of how sales team members can practice skills to recognize sales opportunities.
She's Just a Kid
Workplace stereotyping based on age.
Straight TALK™ - A Spotlight on Change in the Workplace
As organizations change with increasing speed, so does the pace in which employees must respond. This new Straight TALK™ series focuses on common change management issues facing organizations today. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
Straight TALK™ - A Spotlight on Retaliation
Preventing retaliation in the workplace is of utmost importance - not only to ensure a productive work environment, but to also keep the company (and their managers) out of court. This new Straight TALK™ series focuses on the definition and employment issues around retaliation. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
The “Whatever” Co-Worker…
Getting people to care about things they think are "no big deal" can be a challenge. But when everybody understands how important their own contribution is – progress it what happens. More work gets done right the first time, and everybody feels good about putting the effort.
The “Whatever” Co-Worker… (Healthcare)
Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.
Those People
Being frustrated from time to time with a coworker is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, that’s unprofessional. It's disrespectful. And, it may often be prohibited by policy.
We Know What's Going On!
An effective way to show the impact of gossip and defamation of character.
Whatever It Takes
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
Workplace Bullying: Commit to Next Steps
Reviewing company policies, documenting actions and responses and involving HR or management when necessary are three action steps to dealing with a workplace bully.
An Ally Is...™
An ally is the friend we all need sometimes. Someone who supports others…those outside of the majority. This short, yet powerful video sums up the key qualities of being an ally.
Attitude Is...™
A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.
Coaching Is...™
Coaching is rewarding… but it takes work. Coaches help develop skills and abilities of others, but being a great coach takes courage. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of coaching others.
Resolving Conflict Is...™
Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.
Summary of M.E.E.T.™ in Action
Handout - We need to be aware of generational differences and ways to work successfully in a multi-generational workplace. The M.E.E.T.™ model helps us communicate effectively and build a respect-filled workplace where people of all generations can do their best work.
Team Spark: Proverb - Expecting Different Results Without Change Is Unrealistic
Spark team communication around project or team turnaround without careful analysis of the current situation - and understanding what might need to change in order to achieve the results expected.
Team Spark: Proverb - Short-term Investments Result in Long Term Gains
Spark team communication on how to balance our short and long term objectives (at the organization or project level).
Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems
Spark team communication on the complimentary skills that each person brings to the team that will help us to solve problems.
Team Spark: Proverb - Working Together You Can Achieve More
Spark team communication on how we can work better as a team when we face our large projects.
Team Spark: Proverb - You Are Limited by What Ties You Down
Spark team communication on how have we faced limitations in the past and yet overcome them.
Understanding Difficult People
This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.
Working With All Generations
Based on several interactive case studies on generations, this training activity gives each person in the session an opportunity to practice using the M.E.E.T.™ model to help us communicate effectively.
Discussion Card: Collaboration
These easy-to-use cards provide a simple model (T.E.A.M. U.P.) along with thought-provoking questions on the power of collaboration and effective teamwork in the workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Card: Leadership
Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Providing & Receiving Feedback
These easy-to-use cards provide a simple model (A.D.V.I.C.E.) along with thought-provoking questions on the power of effective feedback (for both managers and employees). These cards are great for a quick training reminder, mentor support or conversation starter.
Be Willing to Listen – Workplace Mini Poster
Powerful tips for working on diverse teams. This easy-to-use mini poster presents action steps and simple questions to trigger thoughts around the power of simply listening to others from an inclusive and respect-driven perspective. When you are willing to listen to others, you'll understand where they are coming from. Also available in a healthcare version.
Another Look - Introduction
Introducing the impact of hidden bias on thoughts and actions
Introduction to the FMLA (Family Medical Leave Act)
The intent of the FMLA is basically to help employees balance work and family responsibilities by guaranteeing them leaves in certain situations. But, trying to decipher the in's and out's of the law can be a challenge. This short video provides a quick introduction.
Managing Generations/Program Opening/M.E.E.T. Model Explained
Explains the M.E.E.T. communication model in the context of managing generations in the workplace.
Ready. Set. CHANGE! - Opening
An introduction on adapting to a restructure change within the workplace.
We Need to M.E.E.T. - Program Introduction
Introduces challenges managers face in creating a respectful work environment; explains the M.E.E.T. communication model.
WorkSmarts - Program Introduction
Introduction of four strategies for being work smart.
Clarify. Communicate. Commit.
Summary of process involved in productively responding to change.
F.A.I.R. in Action - Conclusion
Summary of feedback,assistance,inclusion and respect in action
FMLA - Benefits of the Family Medical Leave Act
It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.
I Can A.C.E. That Problem
A.C.E. stands for "Assess, Create, Execute." First, assess the situation to fully understand the problem. Then, create a plan by brainstorming solutions. Finally, execute the plan. Keep in mind to review and adapt as necessary along the way.
Managing Generations - Program Closing/"Getting It Right Together!"/M.E.E.T. Model Review
Review of M.E.E.T. model and key points about generations working together for respect in the workplace.
Preventing Retaliation - It's Up to Us!
Review of key actions managers can take to prevent retaliation in the workplace.
Anti-Social
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
Awkward Moments
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Burn Out (Manager)
Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!
Case Study: Suspicion (employee)
Withholding important information
Consenting Adults
When coworkers begin dating one another
Cyber Bully
Bullying through social media is discussed in this case study.
Grief
When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.
I Couldn't Help But Overhear
Dealing with employees talking about organizing a union
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Manager Bully
What to do when you think a coworker is being bullied
Pay Day Loan
When does "borrowing" become "stealing"?
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
The ADA & Attendance
This case study covers dealing with attendance and tardiness with an employee covered by the ADA and the other employees impacted.
The ADA and Disability Discrimination
This case study covers the ADA and a case of being accused of not doing enough to accommodate an employee.
The Clockers
What happens when coworkers clock in and out for others?
The Company Outing
Being respectful of religious diversity
The Honeymooners
When a same-sex couple gets married
The Locker Room
Dealing with questions during a coworker's gender reassignment process
The Social Network
Dealing with employees accessing social media sites from work during "off-hours".
The Wedding
An openly gay coworker sharing his/her wedding plans at the office
Twitter Jitters
Dealing with employees who disclose confidential information through social media
Union Fliers
How to handle the possibility of union organization
What's the Harm?
Dealing with confidential information
Would You Like Any Dessert?
Reinforcing a policy with an employee who believes you are friends.
Article: Everyone Needs a Coach
Your time is precious. You need customized, just-in-time solutions. This is one of the reasons corporate leaders are now working with executive coaches. The one-on-one personalized approach gives you what you need when you need it. Coaching can accommodate your busy schedule. And quite often people will tell an outsider what they won’t tell you.
Article: Getting Creative
What inspires you to create? When I ask my clients and workshop attendees this question, I’m usually met with a pause, possibly accompanied by a blank stare and a tendency to search for something shiny to focus on. Most of us aren’t used to thinking about this question, and it makes us uncomfortable. We aren’t sure we really are creative.
Article: Goals and New Year’s Resolutions
What are your hopes and dreams for the New Year? Maybe you’re like a friend of mine whose resolution is that she won’t have any resolutions. I recommend this for those of you who think last year was akin to spending eternity atop a treadmill set on warp speed. Maybe you need a break from resolutions.
Article: Leading with Heart
What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.
Motivating Factors Handout
What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.
Opening Your Business to the World
Increasing Competitive Capacity Through Improved Global Communication! This is a perspective paper on the topic of multicultural competency.
Training at the Point of Change: Strategies for a Change-Responsive Workforce
Perspective paper on the topic of dealing with pervasive change
We Can Work It Out!
Article Summary: Conflict in the animal kingdom is usually handled in one of two ways. If some other animal invades his territory, the tiger or the grizzly bear will solve the problem with an attack. The interloping animal might even get eaten in the process. Your average bunny, on the other hand, will opt to run away.
What is a Generation?
Article Summary: A “generation” is defined as a group of people born and living about the same time. Within each generation, its members share values, behaviors and work ethics that have been shaped by the economic, social and political climates in which they come of age.
M.E.E.T. on Common Ground™ Key Tags (10-pack)
Just Added! A terrific way to reinforce the M.E.E.T. on Common Ground message and model. These new, laminated key tags feature the M.E.E.T. on Common Ground title on the front and the MEET model on the back.