Search Video Library for: Communication

WorkSmarts - Program Summary

WorkSmarts - Program Summary

A good review of the strategies for working smart.

Video Summary Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Professionalism

Scent-sitive Subjects

Scent-sitive Subjects

When a coworker's body odor and perfume have a negative impact on others

Case Studies Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Harassment Prevention, Professionalism

Accentuate the Positive (Energizer)

Accentuate the Positive (Energizer)

Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.

Meeting Openers Personal Performance Motivation, Communication, Effective Leadership

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Effective Leadership, Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement

Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace

Promote a safe work environment and prevent workplace violence. This course demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world. It illustrates situations that may pose very real threats to coworkers and to your organization.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Workplace Violence Prevention, Abusive Conduct / Bullying, Communication, Compliance, Harassment Prevention, Effective Leadership, Professionalism, Workplace Safety & Awareness

The Fight Response (from Confronting Workplace Conflict™ for Managers)

The Fight Response (from Confronting Workplace Conflict™ for Managers)

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down. Who wants to be yelled at? It’s unfortunate, but those who hit conflict straight on like that usually don’t know a better way to get things done.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Introduction (from Confronting Workplace Conflict™ for Managers)

Introduction (from Confronting Workplace Conflict™ for Managers)

Most of us don't have all the tools necessary to resolve workplace conflict in a healthy and productive way. We end up damaging relationships, we lose trust… the list goes on and on. This video introduces a program packed with conflict resolution tips and tools - especially for managers and leaders.

Video Introduction Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

The Flight Response (from Confronting Workplace Conflict™ for Managers)

The Flight Response (from Confronting Workplace Conflict™ for Managers)

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. When a problem causes me to take “Flight”, I typically do it because I’m afraid that I’ll upset someone and hurt that relationship. Simply put… I’m afraid they won’t like me. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

The Freeze Response (from Confronting Workplace Conflict™ for Managers)

The Freeze Response (from Confronting Workplace Conflict™ for Managers)

It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said - only it’s too late. At the same time, we think we’ll say the wrong thing and the person will get even more upset.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)

Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

Video Vignettes Personal Performance Conflict Resolution, Change, Communication, Interpersonal Skills

Conflict 101™ - The Fight Response

Conflict 101™ - The Fight Response

It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Team Troubles? (The 'Fight' Approach to Conflict)

Team Troubles? (The 'Fight' Approach to Conflict)

Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

Video Vignettes Leadership Teamwork, Change, Communication, Conflict Resolution, Interpersonal Skills, Professionalism

That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Everybody Wins - Program Introduction

Everybody Wins - Program Introduction

"I just love conflict!" Said no one ever! Learn to turn conflict into collaboration by following a three-step process featured in the opening segment of the program.

Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Diversity Dynamics, Management, Professionalism

Program Summary (Recapping the T.I.M.E. Model)

Program Summary (Recapping the T.I.M.E. Model)

Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.

Video Summary Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Safety Orientation for Employees - Light Industry

Safety Orientation for Employees - Light Industry

This program introduces the principles of hazard communication, energy isolation and control, permits and confined space safety.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Workplace Safety & Awareness

Team Spark: Proverb - Be Creative

Team Spark: Proverb - Be Creative

Spark team communication around supporting team members when they choose to set their own course in how they complete work.

Activities Personal Performance Motivation, Discussion Trigger, Team Builder

Team Spark: Proverb - Be Patient

Team Spark: Proverb - Be Patient

Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder

Team Spark: Proverb - Deal with Little Issues

Team Spark: Proverb - Deal with Little Issues

Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

Activities Personal Performance Interpersonal Skills, Discussion Trigger, Team Builder

Team Spark: Proverb - Don't Look at the Mistake

Team Spark: Proverb - Don't Look at the Mistake

Spark team communication around root cause analysis and correcting workplace mistakes.

Activities Personal Performance Team Builder, Change, Conflict Resolution, Discussion Trigger, Teamwork

Team Spark: Proverb - Giving Up Too Easily

Team Spark: Proverb - Giving Up Too Easily

Spark team communication around tips for keeping the team focused and on task when facing challenges.

Activities Personal Performance Motivation, Discussion Trigger, Team Builder

Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done

Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done

Spark team communication on having specific ownership to help ensure a task is completed.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder

Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World

Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World

Spark team communication on how looking at something from just one perspective can impact the team.

Activities Personal Performance Teamwork, Discussion Trigger, Team Builder, Unconscious / Hidden Bias

Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.

Activities Personal Performance Professionalism, Discussion Trigger, Respect / Respectfulness, Team Builder

Team Spark: Proverb - Planning Needs to Be Paired with Action

Team Spark: Proverb - Planning Needs to Be Paired with Action

Spark team communication on we can empower the key action oriented team members to help us know when to move forward.

Activities Personal Performance Change

Team Spark: Proverb - Take Responsibility For The Results

Team Spark: Proverb - Take Responsibility For The Results

Spark team communication understanding the need to reevaluate how people are given responsibility.

Activities Personal Performance Collaboration, Discussion Trigger, Team Builder

Team Spark: Proverb - Title But No Authority

Team Spark: Proverb - Title But No Authority

Spark team communication on authority and how it can also be seen as influence.

Activities Personal Performance Effective Leadership, Discussion Trigger, Team Builder

Team Spark: Proverb - Work With What You Have

Team Spark: Proverb - Work With What You Have

Spark team communication on being creative and getting the job done with limited resources.

Activities Personal Performance Change

Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior

Using the M.E.E.T.™ Model to Tackle Unacceptable Behavior

Review of M.E.E.T. communication model and how to stay compliant when dealing with unacceptable workplace behavior.

Video Summary Ethics & Compliance Compliance, Harassment Prevention, Effective Leadership

Social Media at its Worst... (a Sexual Harassment Situation for Discussion)

Social Media at its Worst... (a Sexual Harassment Situation for Discussion)

Social media is a powerful communication tool. Employees can (and do) post things that are best left unseen in the workplace. But what if co-workers begin viewing and discussing another employee's posts in the workplace? Inappropriate, unprofessional or illegal?

Video Vignettes Ethics & Compliance Sexual Harassment, Active Bystander / Ally, Harassment Prevention, Professionalism, Workplace Civility

Safety Orientation For Employees - Heavy Industry™

Safety Orientation For Employees - Heavy Industry™

Designed to teach your new employees how to recognize and work safely around hazards in the workplace, this video introduces the principles of hazard communication, energy isolation and control, permits and confined space safety—as well as the types of tasks which are prohibited in the workplace.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Safety Orientation, Workplace Safety & Awareness

It's the Only Way We'll Ever Get a Say

It's the Only Way We'll Ever Get a Say

Discussions with employees about unions and how workplace issues can be resolved with better communication.

Video Vignettes Ethics & Compliance Compliance, Management

Discussion Card: Creating a Respectful & Inclusive Workplace

Discussion Card: Creating a Respectful & Inclusive Workplace

These easy-to-use cards provide a simple model (M.E.E.T.) along with thought-provoking questions to create a respectful flow of communication - helping everyone recognize, respond to, and resolve difficult interactions involving diversity and inclusion dynamics. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Discussion Trigger, Diversity Dynamics, Learning Reinforcement, Problem Resolution, Respect / Respectfulness

Accident Investigation: A Tool for Effective Prevention™ (Complete Program)

Accident Investigation: A Tool for Effective Prevention™ (Complete Program)

Conducting a valid and useful accident investigation is an opportunity to influence the work environment of those around you. It requires tact, diligence, thoughtful communication, and an understanding of the work environment.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Accident Reporting & Investigation, Communicating Safety, Workplace Safety & Awareness

Process Safety Management - Operator Responsibilities

Process Safety Management - Operator Responsibilities

This program takes the operator through the initial start-up process, normal operations, temporary operations, emergency shut down, post-tear down and inspection start-up. Special emphasis is placed on communication during the information gathering and hazard analysis processes.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Process Safety Management, Workplace Safety & Awareness

Team Spark: Collaboration with Skill

Team Spark: Collaboration with Skill

Courting a business partner from a different country or cultural background may require research on their cultural views on business relationships, developing trust, negotiation, and communication styles.

Activities Personal Performance Collaboration, Discussion Trigger, Interpersonal Skills, Team Builder, Teamwork

Team Spark: Invest Time to Build Trust

Team Spark: Invest Time to Build Trust

When working on diverse teams, developing trust may take longer due to background differences and different views on what trust means and how it is earned. Building confidence helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

Activities Leadership, Personal Performance Collaboration, Discussion Trigger, Team Builder, Teamwork

Info Brief: Religious Terminlogy & Information

Info Brief: Religious Terminlogy & Information

When it comes to religion, the words you use are important and play an integral part of conversation with fellow colleagues. To ensure teamwork and communication in the workplace run as smoothly as possible, using the correct words and terms is very important.

Training Reinforcers Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness

Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)

Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)

Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.

Video Introduction Ethics & Compliance, Leadership Conflict Resolution, Compliance, Effective Leadership

Everyday Leadership™ (The Complete Series)

If we're really honest with ourselves, we understand that leading and managing (even supervising) is not an easy task. There are all sorts of "gotchas" that wait for you in the workplace daily. Everyday Leadership™ was developed to help you, the leader/manager/supervisor, in your daily effort to foster better employee connections, communication and community within your organization - all the while working together toward one shared goal or vision.

Off-The-Shelf Video Program (ILT) Leadership Successfully Leading Others, Customer Service, Discrimination, Gender Equity, Generational Challenges, Effective Leadership, New Supervisor, Onboarding, Unconscious / Hidden Bias, Workplace Civility

Discussion Card: ATTITUDE! Producing Positive Results

Discussion Card: ATTITUDE! Producing Positive Results

We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Successfully Leading Others, Assessing Performance, Emotional Intelligence, Effective Leadership, Learning Reinforcement, Management, New Supervisor, Team Builder or Retention Aid

Gina's Fan

Gina's Fan

Clearly communicate that you will have zero-tolerance for any e-mail communications with repeated requests for dates, sexually suggestive comments, jokes, or Internet links to sexually suggestive sites.

Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism

Gina's Fan (Employees)

Gina's Fan (Employees)

Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.

Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention