Search Video Library for: Communication
SMART-START™ Coaching: It Takes Work!
This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.
Meeting Openers Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Management, Professionalism, Sales & Service
SMART-START™ Conflict: Resolving Conflict
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.
Meeting Openers Leadership, Personal Performance Interpersonal Skills, Communication, Professionalism
SMART-START™ Customer Service: Think Like a Customer
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.
Meeting Openers Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism
SMART-START™ Generations: Bridging the Gap
An emotion-provoking video that uses music, text and graphics to inspire a discussion about the generational differences we encounter every day.
Meeting Openers Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Generational Challenges, Interpersonal Skills, Effective Leadership, Management
SMART-START™ Problem Solving: What's Your Problem?
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.
Meeting Openers Personal Performance Interpersonal Skills, Communication, Professionalism
SMART-START™ Respect: It Just Takes a Little Respect
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about respect and inclusion in the workplace.
Meeting Openers Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Interpersonal Skills, Effective Leadership, Professionalism
SMART-START™ Sales Truths
A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.
Meeting Openers Personal Performance Sales & Service, Communication, Professionalism
SMART-START™ Taking Care of Your Own Future
A powerful short video with imagery and music to provoke a discussion about what it takes to get your career rolling. Stimulate discussion about what it really takes to succeed in a career.
Meeting Openers Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership, Motivation
Got Ethics?® An Overview of Ethical Situations
Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law?
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Effective Leadership, Professionalism
A.C.T. with Integrity™: Real Situations for Discussion
Your organization operates at a fast pace—which means ethical choices have to be made quickly by employees, team members, managers and others... every day. And every time they make a choice, they hold the future well-being of your organization in their hands. A.C.T. with Integrity™ is a proven tool and model for helping people learn how to “do the right thing, for the right reasons, in the right way.”
Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Onboarding, Professionalism
It's the Law™ - Program Conclusion
Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.
Video Summary Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism
It's the Law™: The Legal Side of Management
SOLLAH EXCLUSIVE!
Managers today are expected to do more than just supervise daily work activity. They are also legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. It's the Law™ uses a variety of workplace scenarios to illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Compliance, Communication, Discrimination, Harassment Prevention, Hiring & Recruiting, Management, Professionalism
Let's T.A.L.K.™ Navigating Difficult Workplace Discussions
SOLLAH EXCLUSIVE!
Tackling difficult conversations is hard for just about everyone… especially when it comes to the trickier workplace issues that seem to pop up when you least expect it. Let's T.A.L.K.™ Navigating Difficult Workplace Discussions is designed to assist managers and supervisors in dealing with difficult workplace situations. The program provides several difficult scenarios that managers may face when dealing with employees and each scenario utilizes an easy-to- use, four-step process for working through the employee situation.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication & Influencing, Conflict Resolution, Successfully Leading Others, Management, Professionalism
No Problem! Serving Others with Respect™
SOLLAH EXCLUSIVE!
These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Customer Service, Communication, Onboarding, Sales & Service
The Oh Series™ Everyday Ethics - The Complete Series
We are all faced with making decisions every day. Some are large and some are small. When we’re faced with a decision that involves right and wrong choices at home or at work, sometimes it's hard to figure out what's the best decision in a given situation. It’s important to remember that some of those decisions can result in actions that have major consequences - for the organization, our customers and for ourselves. By the end of this program, learners will not only be aware of and be able to recognize ‘sticky’ situations that can cause problems - they'll be better prepared to do the right thing.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Communication, Communication & Influencing, Compliance, Discussion Trigger, Onboarding, Professionalism
Diversity 101™ Leveraging the Power of Inclusion, Equity & Respect
Our Best-Selling DEIB Program! An inclusive workplace doesn't need to be elusive! As organizations and customer bases become increasingly diverse, it is important for employees to be able to engage and work through differences in a positive manner that supports productivity, teamwork and customer satisfaction. This best-selling program addresses the “respect and inclusion” component of diversity – from the employee’s perspective. Topics include: unconscious (hidden) bias, cultural competence, diversity moments, gender & gender identity, rumors & gossip, joking and improper expressions.
Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Onboarding, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility
Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™
Handle workplace conflict effectively with this new program! Conflict Clock™ presents four proven strategies that will help participants break old and negative response habits. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Our bodies naturally gravitate toward a Fight, a Flight, or a Freeze response when we feel threatened or upset. This program is designed to help all employees identify and change our responses - better dealing with the conflict at hand.
Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
TrainingBytes® Are You Giving 110%?
Inclusion is making sure everyone has an opportunity to fully participate in the workplace – to be on the team. Inclusion is about recognizing and responding to the needs of all employees. It’s talking about co-workers in a supportive way, rather than criticizing them behind their backs. Most importantly, inclusion is about making sure work assignments and activities, including work-related social events, do not exclude or disadvantage anyone.
TrainingBytes® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Psychological Safety, Communication, Diversity Dynamics, Reducing Stress (Work & Life)
Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™ (Managers)
As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.
Off-The-Shelf Video Program (ILT) Leadership Conflict Resolution, Communication, Interpersonal Skills, Management, Professionalism
Maximized Leadership™ The Power Of Positivity
SOLLAH EXCLUSIVE!
This exciting new program is designed to teach people how to improve their relationships at work in order to become more productive and to achieve better results. We have to rely on and work with others in order to be productive and achieve results. The problem is that many work environments are not conducive to positive relationships. Instead, they are focused on the mistake, leading us to inadvertently reinforcing what we don’t want to happen - the negative behavior. This program shows learners how to improve workplace relationships and productivity by using the Positivity Approach.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
I Wish My Manager Would Just...™
The powerful new program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship. It might not always easy to hear, but there's value in simply listening to what staff/associates/team members are all saying... about you!
TrainingBytes® Leadership Effective Leadership, Collaboration, Communication, Communication & Influencing, Management, Professionalism, Teamwork
Maximized Leadership™ Understanding Empathy
SOLLAH EXCLUSIVE!
Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace!
TrainingBytes® Leadership, Personal Performance Effective Leadership, Communication, Discussion Trigger, Interpersonal Skills, Mental Wellness & Health, Workplace Civility
Maximized Leadership™ Leveraging Positive Reinforcement
SOLLAH EXCLUSIVE!
Leaders and managers today are going at full speed - all the time. So, a lot of them think, "When do I have extra time to worry about redirecting employees?" Well, you can't afford not to redirect them! Positive redirection comes into play when you first notice that something's not right, it might not be completely wrong, but it's not in the direction you want. So…you redirect it.
TrainingBytes® Leadership Effective Leadership, Coaching & Mentoring, Communication & Influencing, Discussion Trigger
TrainingBytes® Please Call Me Jessica, Not Bill™
Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace will accept the transitioning employee is very real. When discussing with and supporting (being an ally) an employee or co-worker going through the transition, the bottom line and key to personal and team success is simple... it all comes down to respect. This powerful video captures the emotion and fears of a transitioning employee.
TrainingBytes® Diversity, Equity, Inclusion & Belonging, Leadership Respect / Respectfulness, Active Bystander / Ally, Communication, Discussion Trigger, Gender Equity, Gender Identity, Inclusion / Equity / Belonging
TrainingBytes® Telecommuting Tips & Tricks
Working from home is great on so many levels. But there are a whole new set of challenges, too. How do you keep from getting distracted when domestic duties call? How do you handle a family member who stops by unannounced in the middle of the day? How do you get anything done if you have kids around? This video provides a few quick tips for successfully navigating the pitfalls of telecommuting.
TrainingBytes® Personal Performance Personal Improvement, Communication, Interpersonal Skills
Diversity 101™ Don't Know What You Got
Biases are real and we all have ‘em. Our biases describe both positive and negative mindsets towards individuals and groups. There a lot to such a little word. Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or group they belong to.
Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
Diversity 101™ Seriously, At Work?
Gender and gender identity continue to present significant challenges due to strongly held traditions, beliefs and values. We need to be sure to watch out for double standards - such as, norms or “rules” applied to some groups and not to others.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility
Diversity 101™ Merge Ahead
Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance. This can be a significant challenge when organizations merge, especially when they’re in different locations.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility
Sexual Harassment? You Decide.™ Real Situations for Discussion
Do your employees know the difference between borderline behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers? Using this program in mandatory annual training can help to reduce your organization’s risk from sexual harassment lawsuits. It’s a powerful tool to drive discussion, build awareness and prevent incidents of sexual harassment.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Sexual Harassment, Communication, Compliance, Harassment Prevention, Interpersonal Skills, Professionalism
Johnny the Bagger® A True Story of Customer Service™
Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Use Johnny the Bagger to empower and excite all employees about bringing their best service to the front-line of business.
Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Motivation
Five Completely Sane People
It's sometimes tough bringing a group of diverse and free-thinking individuals together on a team - and expect them to immediately gel. This video demonstrates the work needed to get the best from a multi-generational team. Includes varying views of appropriate business etiquette.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness, Teamwork
The Positive Response (from Maximized Leadership™ The Power Of Positivity)
A positive response is a way to let an employee or team member know that not only are they doing a good job; but that you care about them as a person and appreciate their contribution. We've all gotten the little pats on the back before; the "nice goings" and the "good jobs." And there's nothing wrong with those. But a positive response is more than that.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Conflict 101™
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
How to Better Understand Generation Y!
This short animated video is a fun way to understand the newest generation in the workplace - Generation Y (also known as the Millennials).
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Generational Challenges, Interpersonal Skills, Management, Onboarding, Professionalism, Respect / Respectfulness
Out With the Old, In With the New!
This is a terrific and poignant scenario showing the technology gap between generations.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness
Positive Redirection with a Co-Worker (from Maximized Leadership™ The Power Of Positivity)
A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with a co-worker.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Positive Redirection with a Team Member (from Maximized Leadership™ The Power Of Positivity)
A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gottcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with a team member.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Positive Redirection with an Employee (from Maximized Leadership™ The Power Of Positivity)
A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with an employee.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Responding to Mistakes (from Maximized Leadership™ The Power Of Positivity)
There's always a better way to deal with the inevitable mistakes that happen in the workplace. And that's where positive redirection comes in. The purpose of redirection is to refocus energy and attention either back to what someone is supposed to do; or, if necessary, on to something else.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Introduction (from Maximized Leadership™ The Power Of Positivity)
What's the most common response you get when you do something right at work? If you said - nothing - you're right. People usually only pay attention to you when you make a mistake. The fact is a "gotcha" approach is what most people experience on the job. Which basically means they never hear from anyone until they mess up. And when they do hear from someone - it's usually to point fingers and make sure they know it's their fault.
Video Introduction Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Say Something Positive Today (from Maximized Leadership™ The Power Of Positivity)
Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people positive responses are so important.
Video Summary Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
I'm Not Signing That
When an employee refuses to sign a performance evaluation, you might be tempted to just say - okay, fine. I'll just make a note that you refused to sign, and you do what you need to do. But the truth is, when an employee won't sign it generally means there's a lot more going on that really needs to be out on the table so you can deal with it. And the best way to make that happen is to take the time to T.A.L.K.™ about it.
Video Vignettes Leadership Successfully Leading Others, Assessing Performance, Communication, Conflict Resolution, Effective Leadership
TrainingBytes® Looking Over My Shoulder
A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.
TrainingBytes® Personal Performance Conflict Resolution, Communication, Management, Professionalism
Everyday Leadership™ There's More We Can Do
Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.
TrainingBytes® Leadership Effective Leadership, Coaching & Mentoring, Communication & Influencing, Customer Service
Your Path to Success™ (The Complete Series)
Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Personal Improvement, Collaboration, Communication, Effective Leadership, Professionalism
Your Path to Success™ Engaging Others
Engaged employees are not just those who are excited to come to work every day. Engaged employees are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success.
Video Vignettes Leadership Effective Leadership, Collaboration, Communication, Interpersonal Skills
Your Path to Success™ Resolving Conflict
Most of us would agree that one of our biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Like it or not, when you are around people...conflict is going to happen.
Video Vignettes Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Your Path to Success™ Respecting Others
Being cooperative and respectful are probably two of the most important things we can do to really excel on the job. Just being able to get along with people is one of the most important skills any of us bring to the workplace. It means getting to know your colleagues and co-workers; making the effort to gain the respect and support of the people you work with.
Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism
Your Path to Success™ Serving Others
These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.
Video Vignettes Personal Performance Sales & Service, Communication, Customer Service, Personal Improvement, Professionalism
A.C.T. with Integrity™: Real Situations for Discussion (Original)
Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? Equip employees to make the right choices in tough ethical situations.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Onboarding, Professionalism, Unconscious / Hidden Bias
Everybody Wins: How to Turn Conflict into Collaboration™
Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Management, Professionalism
Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.
Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.
Off-The-Shelf Video Program (ILT) Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism
The Bottom Line (from Confronting Workplace Conflict™ for Managers)
The most effective way to deal with conflict is to...Take a Moment....to get your composure. Identify a Positive Response… to move things forward in a positive way and break that typical fight, flight or freeze response. Manage Your Emotions...so you don’t overreact or take it personally. Remaining calm is good for you and for those you work with. Finally, envision a successful outcome. This is beneficial to you, those you work with and your organization.
Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism
A.C.E. It!™ How to Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!
Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
It's Not That Big of a Deal
Digitally Remastered! With everyone having to do more with less these days, taking people off their job for any reason is something we all struggle with. But we have a responsibility to do more than just make sure our team members attend our organization's training sessions. We have to let people know that those sessions are really an investment in everyone's long-term success.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management
A.C.E. in Action - Putting Parts of A.C.E. Model Together
Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Problem Resolution
Confronting Workplace Conflict™ (for Managers)
Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.
Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism
Managing Generations: M.E.E.T. for Respect in the Workplace™
Leaders can turn the challenge of multiple generations in the workplace into a competitive advantage by applying the concepts of this program to the complexities of managing a multigenerational workforce. Managers gain insights, strategies and skills that help minimize generational conflict, strengthen collaboration and improve teamwork for better results.
Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias
The Courage to Coach (for Retail)
Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
Off-The-Shelf Video Program (ILT) Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Effective Leadership
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Change Is Not in My Vocabulary (Healthcare)
When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.
Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Successfully Leading Others, Management, Personal Improvement
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership
Coaching Is Being Specific
Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.
Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Coaching Moment 2 (Sales Coaching)
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
Video Vignettes Leadership Sales & Service, Communication, Sales
Conflict 101™ - The Flight Response
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Courage 2 Coach™ - Coaching to Specific Issues
Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.
Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Eid-Ul-Fitr
The concept of inclusiveness within a diversity context; an example of why it's important to consider non-mainstream religion and the impacts our actions have on maintaining an inclusive workplace.
Video Vignettes Ethics & Compliance Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
I Can't Do Anything Right
Accommodating religious differences in the workplace.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
I Don't Have Time (from Integrity Every Day)
This video covers the importance of maintaining accurate patient records even when time is short.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism
I Don't Want Anybody to Get in Trouble (from Integrity Every Day)
Healthcare workers' responsibility to report suspicious activity.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Professionalism
Insight: Combinations of Strengths Produce Exponential Results
The notion that it is a combination of strengths that produces results and leads to extraordinary leadership
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Insight: The Fastest Way Isn't Always a Straight Line
The perspective that leadership skills do not have to be developed in a linear fashion.
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Is This Any Way to Run a Hospital? (from Integrity Every Day)
When it comes to ethics/code of conduct, there are many things to consider. This video covers maintaining accurate patient records (documentation) even when time is short.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Professionalism
Just Give Me Another Three Days
Digitally Remastered! As managers, supervisors and team leaders, there are times when we have to make some pretty tough calls. It just goes with the territory. And when we're faced with those kinds of situations, we have to make sure we don't let short-term gains, like closing a big sale, completing a big project or hitting a production quota, take priority over the long-term integrity of the organization.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Peer Today, Boss Tomorrow™: Accept Your New Role
This video scenario presents a realistic scenario for getting to the basics of new leaders - supervisors/managers. It shows a misunderstanding between a new supervisor and a subordinate employee - and how to effectively address issues that pop up in an effective and respectful way.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Peer Today, Boss Tomorrow™: Take Action
This video provides a powerful example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.
Video Vignettes Leadership Successfully Leading Others, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism
Recognize Opportunities (Example 1)
An example of how sales team members can practice skills to recognize sales opportunities. Ask, Listen, Clarify and Confirm to uncover these opportunities.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Resolving Problems (Example 1)
A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.
Video Vignettes Personal Performance Sales & Service, Communication, Problem Resolution, Sales
Straight TALK™ - A Spotlight on Generations in the Workplace
Misunderstanding. Frustration. Conflict. All of these words describe the feelings of employees and team members in a workplace that now employs four generations. This new Straight TALK™ series focuses on the definition and common issues around our multi-generational workforce. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Effective Leadership, Micro-Inequities/Micro-Aggressions, Onboarding, Professionalism, Unconscious / Hidden Bias
That Wasn't a Smart Thing to Do...
Frequently cornering a coworker; isolation and intimidation. A good look at how intimidation might lead to more.
Video Vignettes Ethics & Compliance Workplace Violence Prevention, Communication, Compliance, Harassment Prevention, Effective Leadership, Professionalism
The "Whatever" Coworker (from Bad Apples™)
Dealing with an under-performing employee who appears to not care.
Video Vignettes Leadership, Personal Performance Interpersonal Skills, Change, Collaboration, Communication, Interpersonal Skills, Effective Leadership, Professionalism
The Boss Who Knows It All… And Then Some!
One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.
Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Emotional Intelligence, Personal Improvement, Problem Resolution
The Boss Who Knows It All… And Then Some! (Healthcare)
I am supposed to be able to share my ideas, right?! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time. What if it is someone you have to deal with every day - a manager or boss.
Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Emotional Intelligence, Personal Improvement, Problem Resolution
The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)
Dealing with a difficult customer - it takes work, but the benefits are easy to see.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Customer Service, Interpersonal Skills, Professionalism
Trust Me, It's Not Anonymous
Digitally Remastered! One of the biggest fears employees have about reporting potential violations is that their name or reports won't be kept anonymous or confidential. So, when we learn about employees who have concerns about any part of our business ethics and compliance program, we need to take the time to explain how our program works and encourage employees to speak up about anything they think could be a problem.
Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness
Wake Up & Say Something Positive!
Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
Civility Is…™
Being civil means interacting and responding courteously and respectfully. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a civil and respectful workplace.
Discussion Generators Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Workplace Civility, Communication, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness
Be S.A.F.E. (Not Sorry) - Program Opening
Perspective on everyone's responsibility in preventing workplace violence. This video is an opening to the main program. It provides information that empowers employees to recognize and address workplace violence.
Video Introduction Ethics & Compliance Compliance, Communication, Harassment Prevention, Interpersonal Skills, Professionalism
Conflict 101™ - Conflict Strategy Overview
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.
Video Introduction Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
F.A.I.R. in Action - Program Introduction
Build inclusion and cultural competency in the workplace. An introduction to the F.A.I.R. in action model.
Video Introduction Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Communication, Compliance, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Management, Professionalism
The Extraordinary Leader - Program Introduction
Real people expressing concerns and insight into what it takes to become a leader
Video Introduction Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Management, Motivation, Professionalism
The Oh Series™ Everyday Ethics: Program Introduction
Ethical decisions creep up on us... sometimes daily. Using this program, you’ll not only be aware of and be able to recognize ‘sticky’ situations that can cause problems; you’ll be better prepared to do the right thing.
Video Introduction Ethics & Compliance Ethics & Integrity, Communication, Communication & Influencing, Compliance, Onboarding, Professionalism
Be S.A.F.E. (Not Sorry) - Program Conclusion
A review of what it takes to be safe in the workplace; the S.A.F.E. model explained.
Video Summary Ethics & Compliance Compliance, Communication, Harassment Prevention, Interpersonal Skills, Professionalism
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.
Video Summary Personal Performance Interpersonal Skills, Communication, Professionalism
Generations - Program Closing/M.E.E.T. Model Review
Review of M.E.E.T. model and key points about treating all generations with respect
Video Summary Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Effective Leadership, Management, Professionalism
How to Maintain Integrity Every Day (from Integrity Every Day)
Summarizes how to maintain integrity each and every day.
Video Summary Ethics & Compliance Ethics & Integrity, Change, Communication, Interpersonal Skills, Professionalism
The Extraordinary Leader - You Can Make An Extraordinary Difference
Review of the keys to becoming an extraordinary leader and why it is important.
Video Summary Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
The Oh Series™ Everyday Ethics: What's the Bottom Line?
We’re all faced with difficult and challenging situations. As we saw, it’s not always easy doing the right thing. And that’s why we need to do our best in making RIGHT decisions.
Video Summary Ethics & Compliance Ethics & Integrity, Communication & Influencing, Compliance, Discussion Trigger, Professionalism