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Achieving Communication Excellence
Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.
#1 ID:358Topic: Communication Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed CaptionedHazard Communication: Physical Hazards™
For all line employees and supervisors who handle potentially hazardous materials on the job.
#2 ID:887Topic: Handling Hazardous Materials Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & AwarenessHazard Communication: Health Hazards™
Basic health hazards and terms commonly found on the SDS are illustrated with graphics and demonstrations that enhance the training experience.
#3 ID:880Topic: Communicating Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & AwarenessHazard Communication: It's All About Safety
This refresher program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.
#4 ID:910Topic: Communicating Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Workplace Safety & AwarenessHazard Communication: Refresher Training
This refresher training program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.
#5 ID:878Topic: Communicating Safety Learning Path: Workplace Safety Type: Off-The-Shelf Safety Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Chemical Safety, Workplace Safety & AwarenessBrainstorming
Managing the brainstorming process during a meeting.
#6 ID:426Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed CaptionedCell Phones, Tablets, Etc.
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
#7 ID:434Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed CaptionedClarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process.
#8 ID:457Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Professionalism Closed CaptionedCommunication - Outline Intent
How to best prepare to communicate effectively with others.
#9 ID:221Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed CaptionedInvolve Your Audience
How to inspire and influence others to communicate effectively by involving them.
#10 ID:222Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed CaptionedListen Up!
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
#11 ID:352Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed CaptionedMaking a Smooth Transition
How to best transition from one topic to the next during a training session
#12 ID:431Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed CaptionedNarrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
#13 ID:223Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed CaptionedOvercoming Communication Issues - Hotel/Hospitality Scene
As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.
#14 ID:948Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, ProfessionalismOvercoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
#15 ID:949Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, ProfessionalismOvercoming Communication Issues - Office/General
Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.
#16 ID:950Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Interpersonal Skills, ProfessionalismOvercoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
#17 ID:947Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Interpersonal Skills, ProfessionalismPreparation Pitfalls
How lack of preparation can derail a training session
#18 ID:429Topic: Communication Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed CaptionedRedirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
#19 ID:383Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed CaptionedSpeak Up!
Gain confidence to communicate in a direct and clear manner.
#20 ID:354Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned