Search Video Library for: Change

TrainingBytes® Please Call Me Jessica, Not Bill™

Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace will accept the transitioning employee is very real. When discussing with and supporting (being an ally) an employee or co-worker going through the transition, the bottom line and key to personal and team success is simple... it all comes down to respect. This powerful video captures the emotion and fears of a transitioning employee.

TrainingBytes® Diversity, Equity, Inclusion & Belonging, Leadership Respect / Respectfulness, Active Bystander / Ally, Communication, Discussion Trigger, Gender Equity, Gender Identity, Inclusion / Equity / Belonging

TrainingBytes® Look Who Checked In...™

Patients in gender transition are dealing with emotions, questions, stares and even discrimination. The bottom line message of this short video is simple: Everyone must be treated with respect. It doesn’t matter if you are a patient, co-worker or vendor, we all deserve to be heard and treated fairly…and…sometimes we need to speak up to make that happen!

TrainingBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Active Bystander / Ally, Diversity Dynamics, Gender Identity, Respect / Respectfulness

Managing Essentials™ Communicating Plans for a Change

Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism

Managing Essentials™ Resists Change

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Change, Successfully Leading Others, Problem Resolution, Professionalism

If You Change Your Mind…

Our working relationships are complicated for all kinds of reasons. That's why we really have to know where the lines are when it comes to managing our interactions with co workers, customers, and vendors. Take the unwanted pursuit of a relationship. It doesn't make any difference where it comes from a manager, a coworker, a vendor or a customer unwanted pursuit could be considered illegal harassment and simply can't be a part of the workplace.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Onboarding, Workplace Civility

Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.

Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.

Off-The-Shelf Video Program (ILT) Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Clarify (from Ready. Set. CHANGE!™)

The importance of clarifying how a change impacts everyone differently.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Communicate About Change (Dramatic)

How to ask for information to help feel comfortable with a change; dealing with a dress code change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Increasing Emotional Intelligence

Oftentimes when faced with workplace challenges and obstacles, people succumb to self-defeating behaviors and negative emotions, to the detriment of their career and overall results. Learning how to remain positive and keep emotions in check can increase interpersonal skills and individual resiliency.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills, Effective Leadership

Change Is Not in My Vocabulary (Healthcare)

When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.

Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Successfully Leading Others, Management, Personal Improvement

Change Is Not in My Vocabulary...

Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

Video Vignettes Leadership, Personal Performance Change, Coaching & Mentoring, Communication, Emotional Intelligence, Effective Leadership, Management, Personal Improvement

Clarify Change (Resolution)

Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism

Clarify Change (Situation Set-up)

Using clarification techniques to feel comfortable with a change in process.

Video Vignettes Personal Performance Change, Communication, Effective Leadership, Professionalism

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Commit to Change (Situation Set-up)

This situation discusses the importance of gaining commitment for a change.

Video Vignettes Personal Performance Change, Interpersonal Skills, Effective Leadership, Professionalism

Communicate About Change (Resolution)

The importance of effective communication when dealing with change. This video shows the resolution of the situation.

Video Vignettes Personal Performance Communication, Change, Effective Leadership, Professionalism

Communicate About Change (Situation Set-Up)

The importance of effective communication when dealing with change.

Video Vignettes Personal Performance Communication, Change, Interpersonal Skills, Professionalism

It Will Change Your Life!

It can be one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can easily be accused of harassment.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Professionalism, Workplace Civility

Marcus' Dilemma

Adapting to a restructure change within the workplace.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism, Selling

Not About Bad to Good, But Good to Great!

The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Straight TALK™ - A Spotlight on Change in the Workplace

As organizations change with increasing speed, so does the pace in which employees must respond. This new Straight TALK™ series focuses on common change management issues facing organizations today. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Wake Up & Say Something Positive!

Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism

Team Spark: Proverb - Expecting Different Results Without Change Is Unrealistic

Spark team communication around project or team turnaround without careful analysis of the current situation - and understanding what might need to change in order to achieve the results expected.

Activities Personal Performance Change, Communication, Discussion Trigger, Team Builder

Ready. Set. CHANGE! - Opening

An introduction on adapting to a restructure change within the workplace.

Video Introduction Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Clarify. Communicate. Commit.

Summary of process involved in productively responding to change.

Video Summary Personal Performance Change, Communication, Interpersonal Skills, Professionalism

Dysfunctional Teams

Dealing with team conflict

Case Studies Leadership Communication, Change, Interpersonal Skills, Management, Professionalism, Teamwork

Article: Persevering When Times are Tough

It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Problem Resolution, Professionalism

Article: The Beauty of Reframing

This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.

Trainer Resource Leadership, Personal Performance Change, Conflict Resolution, Employee Resiliency

Navigating Change Self-Assessment

A simple self-assessment to trigger discussion around key change concepts.

Trainer Resource Personal Performance Change, Interpersonal Skills

Preventing Burnout During Times of Change

A great list of burnout symptoms and burnout prevention techniques.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Discussion Trigger, Employee Resiliency, Employee Wellness

Training at the Point of Change: Strategies for a Change-Responsive Workforce

Perspective paper on the topic of dealing with pervasive change

Trainer Resource Leadership Change, Communication, Effective Leadership

SMART-START™ Change: Responding Better Together

Looking for a smart way to launch a meeting? Start to build a culture? Using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about organizational change in the workplace while maintaining a productive and respectful culture.

Meeting Openers Leadership, Personal Performance Change, Communication, Effective Leadership, Motivation, Professionalism

Seek Transformation - A Quick Conversation

For weeks after birth, a caterpillar eats continuously; growing nearly 100 times its initial size before it spins itself into a chrysalis. Within the chrysalis, the caterpillar’s robust body completely breaks down into a DNA soup, where it takes several more weeks to reform into a beautiful, adult butterfly. Like the foraging caterpillar, a team spends time nourishing their group culture in order to prosper. However, in order to evolve even further, there comes a time when even the strongest teams need to break down and transform their fundamental team roles, structure, processes, goals, and vision in order to grow.

Activities Leadership, Personal Performance Teamwork, Change, Collaboration, Discussion Trigger

Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

Discussion Generators Leadership, Personal Performance Effective Leadership, Interpersonal Skills, Learning Reinforcement, Management, Professionalism

Insight: Five Clusters of Strengths That Really Matter

The perspective that all leadership competencies are not equal; there are five key strengths that matter most

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

The Boss Who Knows It All… And Then Some!

One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager or boss.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Emotional Intelligence, Personal Improvement, Problem Resolution

The Boss Who Knows It All… And Then Some! (Healthcare)

I am supposed to be able to share my ideas, right?! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time. What if it is someone you have to deal with every day - a manager or boss.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Emotional Intelligence, Personal Improvement, Problem Resolution

Johnny the Bagger® - Final Thought

How to provide service from the heart

Video Summary Personal Performance Customer Service, Change, Communication, Customer Service, Interpersonal Skills, Motivation, Professionalism

Article: Breaking the Cycle

What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.

Trainer Resource Personal Performance Change, Discussion Trigger, Effective Leadership, Management

Article: Taking Charge of Your Health

Research suggests workplace-generated stress, not just your average garden variety stress caused by the kids, mind you, but workplace-generated stress links to heart disease. When pollsters ask people to rate their stress, nearly half say they are suffering symptoms of burnout.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Employee Wellness, Energizer or Team Builder

Being F.A.I.R.™ Understanding The Power of Cultural Competence

SOLLAH EXCLUSIVE!

An impactful diversity awareness program designed to help employees understand what diversity really is and when it matters most in the workplace. This program introduces the F.A.I.R.™ Approach as a practical way to improve an organization’s cultural competency. The approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness

Managing Essentials™ Solving Conflict Between Employees

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Video Vignettes Leadership Management, Problem Resolution, Professionalism

Profit is Not a Dirty Word: What Community Colleges Must Do for a Sustainable Future

Executive brief for community college leaders and HR professionals in the education industry on the controversial topic of profit.

Trainer Resource Leadership Change, Management

This is Gonna Be a Train Wreck

Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace, and even customers, will accept the transitioning employee is very real. There are a variety of Federal, state and local laws that expressly protect workers based on their gender identity and sexual orientation.

Video Vignettes Ethics & Compliance, Diversity, Equity, Inclusion & Belonging Discrimination, Compliance, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Attitude Is...™

A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

Discussion Generators Personal Performance Change, Change, Collaboration, Communication, Interpersonal Skills, Learning Reinforcement, Motivation

Bias Quotes - Mix and Match Activity

This activity is designed to help participants re-think their assumptions about others based on what they see (or read). Participants review quotes attributed to famous people on topics that are not how people often think about them.

Activities Diversity, Equity, Inclusion & Belonging Change, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias

Team Spark: Proverb - Planning Needs to Be Paired with Action

Spark team communication on we can empower the key action oriented team members to help us know when to move forward.

Activities Personal Performance Change

Team Spark: Proverb - Work With What You Have

Spark team communication on being creative and getting the job done with limited resources.

Activities Personal Performance Change

Article: Mortgaging the Future

Goals are mostly a good thing, but what happens when personal or corporate goals mortgage the future for short-term gain? At what point do we recognize the folly and re-think our strategy?

Trainer Resource Leadership, Personal Performance Change, Discussion Trigger, Goals and Goal Setting, Effective Leadership

Mentoring 201™ - The Next Steps for Success

A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Mentoring 101™ - The Basics

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Integrity Every Day: Real Choices. Right Decisions.

Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence! Designed specifically for healthcare institutions, this video-driven workshop will help create a safe environment of committed, ethical employees by giving them a common language to discuss and address today’s most challenging ethical work-related issues.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Change, Compliance, Effective Leadership, Professionalism

How Do You Measure Success? (from Mentoring 201™)

So, you’ve had a lot of conversation with your mentee. You’ve listened. You’ve heard their goals. You’ve shared your feedback. But how successful has it all been? This video provides some other questions that can help to uncover the true underlying value of what you’ve achieved together.

Video Summary Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Identifying Career Paths (from Mentoring 201™)

Another key part of your conversation with your mentee involves diving more deeply into their future career paths. By this time, you’ve already looked at the big picture of where your mentee would like to be in the years ahead. Now it’s time to come up with some options for them to consider as they take their next steps ahead.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

I Can’t Take It Anymore! (from Workplace Inclusion: Navigating Through Difficult Times™)

Change! How many of us really like it? We all know it's part of life – part of the workplace. But with change comes stress and uncertainty. Many of us are feeling (or have felt) the impact of working remotely during the pandemic. We’ve been asked to social distance for months and we are all feeling the lack of real co-worker interaction.

Video Vignettes Diversity, Equity, Inclusion & Belonging Change, Onboarding, Teamwork

Article: Stress - Getting Perspective

Let's be honest... we all deal with stress. Stress at work. Stress at home. And let's not forget the big stressors around the holidays. Stress is a part of life. But there are ways to deal with it. And it starts with putting stress in perspective. This article will help you do just that.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Employee Resiliency, Employee Wellness, Mental Wellness & Health, Training Ideas

Preventing Workplace Bullying: Manager's Module

A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

Video Vignettes Ethics & Compliance, Leadership, Workplace Safety Abusive Conduct / Bullying, Change, Communication, Compliance, Harassment Prevention, Effective Leadership, Management, Professionalism

A.C.E. It! - Introduction to the A.C.E. It Steps

Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Once Upon a Leader™

Offering a refreshing break from the typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on the practices of effective leaders. Through the animation and discussion of popular tales, familiar characters will lead participants on a journey to discover the value of four leadership practices.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Diversity Dynamics, Ethics & Integrity, Interpersonal Skills, Management, Motivation, Professionalism

Johnny the Bagger® - Short Version

This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Managing Your Own Productivity

Give your emerging leaders new insight into why individual responsibility and initiative are essential to personal and team success. In three, straight-to-the-point modules, leaders will experience focused learning on how to plan, organize and manage priorities while working effectively with others to achieve results.

Off-The-Shelf Video Program (ILT) Personal Performance Personal Improvement, Change, Interpersonal Skills, Professionalism

The Extraordinary Leader: Going from Good to Great™

Although the distance from good to great can seem far, extraordinary leaders share certain traits and competencies that can be learned and applied to drive exceptional results in any organization. This program shows what separates extraordinary leaders from average ones. Exploring five characteristics of extraordinary leaders, it demystifies the journey from good to great and provides insights that will benefit all levels of management.

Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

Ask Fact and Feeling Questions

Asking questions to understand a problem

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Clarify Goals and Identify Concerns

The importance of knowing what you want to achieve in order to solve problems.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Half Full or Half Empty? (from Increasing Emotional Intelligence)

Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

Video Vignettes Personal Performance Professionalism, Change, Communication, Emotional Intelligence, Interpersonal Skills

Have a Plan, Work the Plan

Planning and organizing for results (increased productivity).

Video Vignettes Personal Performance Professionalism, Change, Motivation

Insight: Build on Strengths (Not Fixing Weaknesses)

The notion that to become a great leader one must build strengths rather than fix weaknesses.

Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism

It Takes a Team!

Working with others to achieve results; making meetings effective

Video Vignettes Personal Performance Professionalism, Change, Interpersonal Skills

Stay in Control (from Increasing Emotional Intelligence)

Let's face it, sometimes we feel like we're going to explode! But we must be able to manage our emotions while at work - or else face the repercussions. And there are tools to do just that!

Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills

The Big Picture (from Increasing Emotional Intelligence)

Learn how to keep things in perspective by managing expectations.

Video Vignettes Personal Performance Professionalism, Change, Emotional Intelligence, Interpersonal Skills

The Boss Who Knows it All, And Then Some (from Bad Apples™)

Dealing with a boss that discounts ideas and doesn't listen to reason.

Video Vignettes Personal Performance Interpersonal Skills, Change, Collaboration, Communication, Interpersonal Skills, Professionalism

What Should I Do First?

Effectively managing shifting priorities.

Video Vignettes Personal Performance Professionalism, Change, Motivation

So Many Choices, So Much at Stake: Choosing the Right Training Resource for Your Organization

Perspective paper on the topic of trainer selection.

Activities Leadership Management, Change, Discussion Trigger, Effective Leadership

Team Spark: Proverb - Don't Look at the Mistake

Spark team communication around root cause analysis and correcting workplace mistakes.

Activities Personal Performance Team Builder, Change, Conflict Resolution, Discussion Trigger, Teamwork

I Can A.C.E. That Problem

A.C.E. stands for "Assess, Create, Execute." First, assess the situation to fully understand the problem. Then, create a plan by brainstorming solutions. Finally, execute the plan. Keep in mind to review and adapt as necessary along the way.

Video Summary Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Article: Overcoming Worries and Fears

Our fears limit us. They hold us back. They keep us from living a positive, proactive life that embraces the good and decries that which needs to be changed. Fear-based decisions hurt us, and they hurt others who are affected by our decisions. The child who is never allowed to make decisions because we fear she’ll make the wrong decisions finally rebels and turns into the teenager from the black lagoon.

Trainer Resource Personal Performance Reducing Stress (Work & Life), Change, Discussion Trigger, Management, Training Support

Article: Overwhelmed? Compartmentalize!

When we catch ourselves elongating a mishap or problem, we can compartmentalize. Big word, but relatively easy concept. Think of your life as one that is filled with a series of rooms. One room might hold that CEO who badmouthed your brilliant work. Another might hold your career with the company.

Trainer Resource Leadership, Personal Performance Employee Wellness, Change, Discussion Trigger, Reducing Stress (Work & Life)

Article: Take Time to Laugh

We need to work harder to stay positive during some seasons than others. If we haven’t supported humor and laughter in our workplace before, now is the best time to start. There are many benefits. Humor reduces stress levels because it helps us calm the chemicals that zip through our bodies when we’re agitated. We all need the physical balancing laughter offers.

Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Discussion Trigger, Employee Wellness, Energizer or Team Builder, Training Support

Generations: Harnessing the Potential of a Multigenerational Workforce

Perspective paper on the topic of generational diversity. Need insight on one of the most challenging opportunities in the workplace, this white paper delivers.

Trainer Resource Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Change, Generational Challenges, Inclusion / Equity / Belonging, Effective Leadership, Respect / Respectfulness

Opening Your Business to the World

Increasing Competitive Capacity Through Improved Global Communication! This is a perspective paper on the topic of multicultural competency.

Trainer Resource Ethics & Compliance, Leadership Cultural Competency & Sensitivity, Change, Communication, Diversity Dynamics, Effective Leadership, Professionalism

Structured Interviewing: Perfecting the Perfect Hire

Average costs to hire and train a new employee are estimated conservatively at two-and-a-half times the combined annual salary and benefits budgeted for the position. This perspective paper covers the topic of effective interviewing.

Trainer Resource Leadership Effective (& Legal) Interviewing, Change, Effective Leadership, Management

Service from the Heart

An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Meeting Openers Personal Performance Customer Service, Change, Motivation, Professionalism

SMART-START™ Attitude: It's All in How You Look at It

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.

Meeting Openers Leadership, Personal Performance Professionalism, Change, Collaboration, Communication, Interpersonal Skills, Motivation

SMART-START™ Coaching: It Takes Work!

This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.

Meeting Openers Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Management, Professionalism, Sales & Service

SMART-START™ Interviewing: Hire the Right Person

A thought-provoking video that uses music, text and graphics to reinforce why hiring the right person for job is an interviewer's most important responsibility.

Meeting Openers Leadership Hiring & Recruiting, Change, Effective (& Legal) Interviewing

SMART-START™ Leadership: The Myth & The Reality

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about leadership principles and concepts.

Meeting Openers Leadership Effective Leadership, Change, Management, Motivation, Professionalism

SMART-START™ Motivation

Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.

Meeting Openers Leadership, Personal Performance Motivation, Change, Effective Leadership, Professionalism

SMART-START™ New Supervisor: So, Now You're the Boss

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion for new managers and supervisors.

Meeting Openers Leadership Effective Leadership, Change, Interpersonal Skills, Effective Leadership

Planning for a Successful Discussion (from Mentoring 201™)

Just like any important conversation you’re planning, you need to do your prep work. Think about your mentee and his or her strengths and weaknesses. That will help you ask the right questions to guide the conversation in the way that’s right for your mentee. In fact, it’s a good idea to prepare these questions in advance.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Setting Short-Term & Long-Term Goals (from Mentoring 201™)

A key part of the conversation you’ll have with your mentee over time is about their short and long-term goals. As part of this, it’s important to ask your mentee to discuss their strengths and weaknesses - both interpersonal and job-related skills.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Establishing Development Needs (from Mentoring 201™)

Up until now, you’ve covered overall goals and career path options with your mentee. How did they get there? That’s where an important topic for discussion comes into play … namely, development options. These are the strategies and tactics that your mentee can draw upon to help them grow and develop so that they can make their goals a reality.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Program Introduction (from Mentoring 201™)

A mentor is one of any organization’s greatest resources. They fulfill that crucial role of helping newer associates & team members learn about their new role – and their new organization. But this vital mentor-mentee relationship goes well beyond the initial first few days on the new job. In fact, it’s a relationship that can last throughout the respective careers of both participants.

Video Introduction Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Must Do's As a Mentor

There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

A.C.E. It!™ How to Solve Tough Workplace Problems

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Preparing for The Three-Dimensional Interview

Preparing to conduct an effective (and legal) structured interview using key behavior-based interviewing techniques.

Video Vignettes Leadership Management, Change, Professionalism

A.C.E. in Action - Putting Parts of A.C.E. Model Together

Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Problem Resolution

The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™

This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.

Off-The-Shelf Video Program (ILT) Leadership Effective (& Legal) Interviewing, Change, Hiring & Recruiting, Management, Professionalism

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Video Vignettes Leadership Management, Change, Professionalism

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Video Vignettes Leadership Management, Change, Professionalism