Search Video Library (589 Assets Found)

Results for Keywords: skills

  • Attitude Issues - Interactive Crossword Puzzle
    #1 ID:2146

    New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.

    Activities Personal Performance Interpersonal Skills, Learning Reinforcement

    New Asset

  • Everybody Wins: How to Turn Conflict into Collaboration™
    #2 ID:79

    Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Diversity, Management, Professionalism

  • A.C.E. It!™ How to Solve Tough Workplace Problems
    #3 ID:24

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
    #4 ID:17

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A Real Team Player...Not
    #5 ID:44

    Dealing with a dysfunctional team member. It's tough when a coworker doesn't want to be a team player. There are ways to address issues and get things back on track.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Communication & Influencing

  • A.C.E. in Action - Putting Parts of A.C.E. Model Together/Show Steps
    #6 ID:22

    Understanding all three steps of an easy-to-use problem-solving model - A.C.. E. in Action.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Problem Resolution

  • Stop Telling Me What to Do
    #7 ID:75

    An example of peer-to-peer conflict between a new employee and a seasoned employee

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Professionalism

  • Bad Apples™: How to Deal with Difficult Attitudes
    #8 ID:48

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding

  • Writing for Business Results
    #9 ID:1091

    Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, this program is designed for you.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Professionalism

  • All for One and One for All
    #10 ID:76

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Sales, Professionalism, Selling

  • Ask Fact and Feeling Questions
    #11 ID:18

    Asking questions to understand a problem

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Change Is Not in My Vocabulary
    #12 ID:45

    Dealing with a coworker who is resistant to change.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • Clarify Goals and Identify Concerns
    #13 ID:19

    The importance of knowing what you want to achieve in order to solve problems.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

  • Evaluate Options and Select a Workable Solution
    #14 ID:20

    How to best evaluate solution-based options.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The "Whatever" Coworker
    #15 ID:46

    Dealing with an under-performing employee who appears to not care.

    Video Vignettes Leadership, Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • The Boss Who Knows it All, And Then Some
    #16 ID:42

    Dealing with a boss that discounts ideas and doesn't listen to reason.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • The Customer Who Got Up on the Wrong Side of the Bed
    #17 ID:43

    Dealing with a difficult customer - it takes work, but the benefits are easy to see.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Whatever It Takes
    #18 ID:77

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

  • Team Spark: Proverb - Be Patient
    #19 ID:1596

    Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

    Activities Personal Performance Interpersonal Skills, Team Builder, Discussion Trigger

  • Team Spark: Proverb - Deal with Little Issues
    #20 ID:1597

    Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

    Activities Personal Performance Interpersonal Skills, Team Builder, Discussion Trigger