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Results for Keywords: skills

  • Courage 2 Coach™ - Coaching to Specific Issues

    Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

    #121 ID:1726 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Dealing With a Difference of Opinion

    Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

    #122 ID:423 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Dealing with Sensitive Comments

    Responding to disparaging remarks during a training session

    #123 ID:432 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Effective Training Closed Captioned
  • Did You Hear the One About?

    This vignette effectively demonstrates the the point at which workplace jokes can cross the line and become harassment.

    #124 ID:265 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Evaluating Performance and Progressive Discipline

    Introduces managers' responsibilities related to evaluating performance and progressive discipline

    #125 ID:135 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Half Full or Half Empty?

    Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.

    #126 ID:360 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills, Emotional Intelligence Closed Captioned
  • Handling an Off-Topic Conversation

    Dealing with an off-topic conversation during a meeting

    #127 ID:424 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Hierarchy or Equality: Do you know where you stand?

    How respect is defined differently in varying cultures around the world

    #128 ID:472 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • High Risk or Low Risk: What's your comfort level?

    How uncertainty and ambiguity impacts work decisions and team relationships

    #129 ID:473 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • I Don't Understand

    An employee has difficulty helping a patient due to a language barrier.

    #130 ID:418 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Respect Closed Captioned
  • Insight: Build on Strengths (Not Fixing Weaknesses)

    The notion that to become a great leader one must build strengths rather than fix weaknesses

    #131 ID:83 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Insight: Combinations of Strengths Produce Exponential Results

    The notion that it is a combination of strengths that produces results and leads to extraordinary leadership

    #132 ID:85 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Insight: Five Clusters of Strengths That Really Matter

    The perspective that all leadership competencies are not equal; there are five key strengths that matter most

    #133 ID:84 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Insight: The Fastest Way Isn't Always a Straight Line

    The perspective that leadership skills do not have to be developed in a linear fashion

    #134 ID:86 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Closed Captioned
  • Involve Your Audience

    How to inspire and influence others to communicate effectively by involving them.

    #135 ID:222 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • It Takes a Team!

    Working with others to achieve results; making meetings effective

    #136 ID:371 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills Closed Captioned
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #137 ID:117 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • It's That Time Again

    Inappropriate gender-related comments

    #138 ID:297 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Just Asking That's All

    Recognizing how an unwelcome pursuit can become harassing behavior

    #139 ID:286 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • Just Keep It to Ourselves

    Destroying documents contrary to the organization's document retention policy.

    #140 ID:32 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned