Search TAG® Library (156 Assets Found)

Results for Keywords: service

  • Johnny the Bagger: A True Story of Customer Service™
    #1 ID:140

    Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding

  • Customer Service Is...™
    #2 ID:2172

    What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

    Discussion Generators Personal Performance Customer Service, Professionalism, Learning Reinforcement

    New Asset

  • PREVAIL!® Restaurant/Food Service (Overview)
    #3 ID:1831

    An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance, Workplace Safety Armed Intruder/Active Shooter, Workplace Violence Prevention, Workplace Safety & Awareness, Emergencies & Evacuation

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #4 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals
    #5 ID:592

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    Off-The-Shelf Video Program (ILT) Leadership Sales & Service, Communication, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #6 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)
    #7 ID:687

    This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

    eLearning - Classic Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism Foundational 30 - 45 minutes

  • TrainingBriefs™ Behaviors to Improve Customer Service
    #8 ID:2021

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Competing Customer Service Priorities
    #9 ID:2068

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Sales & Service, Learning Reinforcement Foundational 5 Minutes

  • Got Performance?™ When Policies and Service Collide
    #10 ID:1424

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism Intermediate 14 Minutes

  • Discussion Card: Multicultural Customer Service
    #11 ID:2110

    Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Inclusion & Respect Customer Service, Diversity, Inclusion, Respect

  • Glad I Could Help - Opening Montage/Service Attitude Introduced
    #12 ID:108

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    Video Introduction Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Service from the Heart
    #13 ID:506

    An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

    Meeting Openers Personal Performance Customer Service, Change, Motivation, Professionalism

  • SMART-START™ Customer Service: Think Like a Customer
    #14 ID:491

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

    Meeting Openers Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success
    #15 ID:780

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    eLearning - Classic Personal Performance Sales & Service, Communication, Professionalism, Coaching & Mentoring Intermediate 25 minutes

  • Sales Series: Win the S.A.L.E.™ - Supporting the Sale
    #16 ID:781

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    eLearning - Classic Personal Performance Sales & Service, Communication, Professionalism Intermediate 25 minutes

  • Sales Series: Win the S.A.L.E.™ for Sales Professionals
    #17 ID:593

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Communication, Professionalism

  • Winning the S.A.L.E.™ - An Example
    #18 ID:613

    A practical example of the steps involved in the S.A.L.E. process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Establish Commitment
    #19 ID:612

    Discusses how to gain commitment from a client during a sales interaction.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Link to Solutions
    #20 ID:611

    Reviews how to best link a client's needs with solutions.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales