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Results for Keywords: service

  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #41 ID:111 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #42 ID:112 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #43 ID:114 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Exceeding Internal Customer Expectations

    “Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

    #44 ID:1554 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 25 Minutes
  • Sales Series: Win the S.A.L.E.™: One Step at a Time

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    #45 ID:775 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Sales & Service, Professionalism, Selling Course Level: Foundational Seat Time: 35 Minutes
  • Win the S.A.L.E.™: Putting it All Together

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #46 ID:778 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales & Service, Professionalism, Coaching & Mentoring, Selling, Communication & Influencing Course Level: Foundational Seat Time: 25 minutes
  • TrainingBriefs™ Coworkers Are Customers, Too!

    New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

    #47 ID:2025 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Creating a Positive Customer Experience

    New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

    #48 ID:2107 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Dealing with Angry Customers

    New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    #49 ID:2029 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Diffusing Customer Emotions

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    #50 ID:2033 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ The Angry Customer

    New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    #51 ID:2032 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • Got Performance?™ Co-Workers Are Your Customers, Too!

    Most of us work with coworkers each and every day. We depend on our coworkers to get things done, and they depend on us. The same is true when it comes to working across departments; every person we deal with – whether it is face-to-face, over the phone, or via email – is a person who helps get things done for our organization. In this sense, our coworkers are our customers, too – our internal customers. By the end of this course, you will be able to identify ways to positively impact and support internal customers.

    #52 ID:1557 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes
  • Got Performance?™ Diffusing Customer Emotions

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    #53 ID:1500 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes
  • Got Performance?™ Handling Interruptions with a Smile

    Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

    #54 ID:1492 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 13 Minutes
  • Got Performance?™ Think Like a Customer

    Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

    #55 ID:1466 Topic: Sales & Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Customer Service Course Level: Foundational Seat Time: 10 Minutes
  • Got Sales?™ Consultative Selling

    In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

    #56 ID:1654 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 20 Minutes
  • Got Sales?™ Cross-Selling and Up-Selling

    Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

    #57 ID:1663 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 25 Minutes
  • Got Sales?™ Customer Business Understanding

    Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

    #58 ID:1644 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 25 Minutes
  • Got Sales?™ Customer Care

    Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

    #59 ID:1705 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Selling Course Level: Foundational Seat Time: 25 Minutes
  • Got Sales?™ Handling Objections

    Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

    #60 ID:1697 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Interpersonal Skills, Selling Course Level: Foundational Seat Time: 25 Minutes