Search TAG® Library (126 Assets Found)

Results for Keywords: service Topic: Sales & Service

  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals
    #1 ID:592

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    Off-The-Shelf Video Programs Leadership Sales & Service, Communication, Professionalism

  • TrainingBriefs™ Behaviors to Improve Customer Service
    #2 ID:2021

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Competing Customer Service Priorities
    #3 ID:2068

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Sales & Service, Learning Reinforcement Foundational 5 Minutes

  • Got Performance?™ When Policies and Service Collide
    #4 ID:1424

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism Intermediate 14 Minutes

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #5 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Programs Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #6 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Discussion Card: Multicultural Sales
    #7 ID:2111

    Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Inclusion & Respect Sales & Service, Diversity, Inclusion, Respect

    New Asset

  • Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success
    #8 ID:780

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    eLearning - Classic Personal Performance Sales & Service, Communication, Professionalism, Coaching & Mentoring Intermediate 25 minutes

  • Sales Series: Win the S.A.L.E.™ - Supporting the Sale
    #9 ID:781

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    eLearning - Classic Personal Performance Sales & Service, Communication, Professionalism Intermediate 25 minutes

  • Sales Series: Win the S.A.L.E.™ for Sales Professionals
    #10 ID:593

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    Off-The-Shelf Video Programs Personal Performance Sales & Service, Communication, Professionalism

  • Winning the S.A.L.E.™ - An Example
    #11 ID:613

    A practical example of the steps involved in the S.A.L.E. process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Establish Commitment
    #12 ID:612

    Discusses how to gain commitment from a client during a sales interaction.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Link to Solutions
    #13 ID:611

    Reviews how to best link a client's needs with solutions.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Coaching Moment 1 (Sales Coaching)
    #14 ID:602

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    Video Vignettes Leadership Sales & Service, Communication, Sales, Leadership

  • Resolving Problems
    #15 ID:604

    Helping a sales team member resolve an issue.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Analyze Needs
    #16 ID:610

    Reviews how to best analyze the needs of a client during the sales process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Are You Going to Get That?
    #17 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Coaching Moment 2 (Sales Coaching)
    #18 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Let Me Make Myself Perfectly Clear
    #19 ID:116

    Meeting a customer's needs without going against company policy.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Recognize Opportunities
    #20 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales