Search TAG® Library (149 Assets Found)

Results for Keywords: service

  • Johnny the Bagger: A True Story of Customer Service™

    Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.

    #1 ID:140 Topic: Customer Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Office & General, Retail Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding Closed Captioned
  • TrainingBriefs™ Competing Customer Service Priorities
    New Course

    Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    #2 ID:2068 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales & Service, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • PREVAIL!™ Restaurant/Food Service Overview

    An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.

    #3 ID:1831 Topic: Armed Intruder/Active Shooter Learning Paths: Ethics & Compliance, Workplace Safety Type: Complete Programs Suggested Industry Usage: Retail Other Topics: Workplace Violence Prevention, Workplace Safety & Awareness, Emergencies & Evacuation Closed Captioned
  • Glad I Could Help: Real Customer Service Situations for Discussion

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    #4 ID:119 Topic: Customer Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    #5 ID:592 Topic: Sales & Service Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Professionalism Closed Captioned
  • Glad I Could Help: Real Customer Service Situations for Discussion™

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    #6 ID:704 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)

    This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

    #7 ID:687 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Retail Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • TrainingBriefs™ Behaviors to Improve Customer Service

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    #8 ID:2021 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • Got Performance?™ When Policies and Service Collide

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    #9 ID:1424 Topic: Customer Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Sales & Service, Professionalism Course Level: Intermediate Seat Time: 14 Minutes
  • Glad I Could Help - Opening Montage/Service Attitude Introduced

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    #10 ID:108 Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Service from the Heart

    An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

    #11 ID:506 Topic: Customer Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Motivation, Professionalism
  • SMART-START™ Customer Service: Think Like a Customer

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

    #12 ID:491 Topic: Customer Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism
  • Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    #13 ID:780 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Professionalism, Coaching & Mentoring Course Level: Intermediate Seat Time: 25 minutes
  • Sales Series: Win the S.A.L.E.™ - Supporting the Sale

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #14 ID:781 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Professionalism Course Level: Intermediate Seat Time: 25 minutes
  • Sales Series: Win the S.A.L.E.™ for Sales Professionals

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #15 ID:593 Topic: Sales & Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Professionalism Closed Captioned
  • Winning the S.A.L.E.™ - An Example

    A practical example of the steps involved in the S.A.L.E. process.

    #16 ID:613 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales
  • Establish Commitment

    Discusses how to gain commitment from a client during a sales interaction.

    #17 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales
  • Link to Solutions

    Reviews how to best link a client's needs with solutions.

    #18 ID:611 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales Closed Captioned
  • Coaching Moment 1 (Sales Coaching)

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    #19 ID:602 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Communication, Sales, Leadership Closed Captioned
  • Resolving Problems

    Helping a sales team member resolve an issue.

    #20 ID:604 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales, Problem Resolution Closed Captioned