Search TAG® Library (145 Assets Found)

Results for Keywords: sales Topic: Sales

  • Redirection With an Employee
    #101 ID:390

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Shamu Special
    #102 ID:395

    Review of the power of positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Tailor Your Presentation
    #103 ID:224

    How to tailor a message to get your point across

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Take Another Look
    #104 ID:414

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    Video Vignettes Diversity, Inclusion & Respect Unconscious / Hidden Bias, Diversity, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • Whale Done! Response and the Four Steps Defined
    #105 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To a Manager
    #106 ID:394

    How using specific language to describe a job well done encourages management performance

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! To a Work Team
    #107 ID:392

    Explains the positive impact a Whale Done! approach has on a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To an Individual
    #108 ID:393

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Did I Push All Those Buttons?
    #109 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #110 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #111 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #112 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Life IS a Series of Presentations™: Inspire, Inform & Influence. Anytime, Anywhere.
    #113 ID:706

    The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.

    eLearning - Classic Personal Performance Communication, Communication, Interpersonal Skills, Sales & Service, Professionalism, Communication & Influencing Foundational 30 - 45 minutes

  • Whale Done!™ in Action (eLearning Classic)
    #114 ID:702

    Transform your organization with the power of positive relationships

    eLearning - Classic Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Whale Done!™: The Power of Positive Relationships
    #115 ID:701

    Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by Ken Blanchard.

    eLearning - Classic Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Another Look - Introduction
    #116 ID:413

    Introducing the impact of hidden bias on thoughts and actions

    Video Introduction Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Life is a Series of Presentation - Introduction
    #117 ID:218

    Introduces the concept that life is a series of presentations

    Video Introduction Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Program Introduction/Ken Blanchard Introduces the Concepts
    #118 ID:380

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy in Action: Build Trust,Accentuat
    #119 ID:386

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Life IS a Series of Presentations - P.O.I.N.T. Model Review
    #120 ID:226

    Summarizes how to effectively inform,inspire and influence others by using the P.O.I.N.T. Communication Model

    Video Summary Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism