Search TAG® Library (174 Assets Found)

Results for Keywords: new supervisor

  • SMART-START™ New Supervisor: So, Now You're the Boss

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion for new managers and supervisors.

    #1 ID:495 Topic: Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills, Leadership
  • Accept Your New Role as a New Manager/Supervisor

    Presents a misunderstanding between a new supervisor and a subordinate employee.

    #2 ID:243 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Legal Briefs™ Family and Medical Leave Act

    The Family and Medical Leave Act (FMLA) provides employees with health problems and family challenges the opportunity to deal with those issues without having to worry about the impact on their careers. Managers and organizations need to be aware of the purpose and benefits of the FMLA and make sure they are correctly communicating and interpreting the law to employees.

    #3 ID:1560 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Leadership, Management, New Supervisor Course Level: Intermediate Seat Time: 30 Minutes
  • Leadership 101

    Learners taking this course will quickly understand that leadership is the willingness and ability to influence those around them at all levels. They will also explore different methods for being more influential and identify leadership behaviors in a variety of situations. This course also helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.

    #4 ID:888 Topic: Leadership Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Coaching & Mentoring, New Supervisor, Onboarding Course Level: Intermediate Seat Time: 35 Minutes
  • After the Hire: Retaining Good Employees

    Hiring good employees is never easy. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This program focuses on how to keep your best employees loyal to your organization.

    #5 ID:805 Topic: Hiring & Recruiting Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Management, Retention Aid, New Supervisor Seat Time: 24 Minutes
  • Good People, Bad Choices - A Guide to Ethical Decision Making

    Almost every day, we hear of an organization being accused of ethical misconduct. Nearly all of these organizations had a code of ethics, detailed policies and specific procedures. But it’s not the organization that behaved unethically; it was the i

    #6 ID:807 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Ethics, Leadership, New Supervisor Seat Time: 24 Minutes Closed Captioned
  • Succeeding vs. Settling (Employee View Point)

    Keeping the best employees means you need to help them succeed! That takes effort and desire on your part. Desire to give feedback - both good and critical... and encouragement.

    #7 ID:1878 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Retention Aid, Assessing Performance, New Supervisor
  • TrainingBriefs® Empowered Leadership

    New Micro-Learning! As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”

    #8 ID:2108 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, New Supervisor, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • Got Leadership?™ Coaching - An Overview

    Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. This course introduces concepts to help you excel in the necessary interpersonal skills to excel in coaching your employees.

    #9 ID:1369 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Leadership, Management, New Supervisor, Personal Improvement Course Level: Foundational Seat Time: 14 Minutes
  • Got Leadership?™ Stephen Covey on Leadership™

    This eLearning course is designed to help trigger meaningful discussion on the importance of personal leadership and the impact it can have within your organization.

    #10 ID:1038 Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, New Supervisor Course Level: Intermediate Seat Time: 10 Minutes
  • Peer Today, Boss Tomorrow™ (Advantage eLearning Course)

    Ease the transition for new supervisors with this interactive eLearning program. Ideal to use within the first 30-60 days of entering their new role. This highly engaging course can also be used with existing managers/supervisors who were never appropriately trained on their responsibilities.

    #11 ID:951 Topic: Leading Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, New Supervisor, Onboarding Course Level: Foundational Seat Time: 45 Minutes
  • Discussion Card: ATTITUDE! Producing Positive Results

    We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #12 ID:2096 Topic: Leading Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Team Builder or Retention Aid, Assessing Performance, New Supervisor, Learning Reinforcement, Emotional Intelligence
  • Legal Briefs™ Recruiting & Hiring: A Manager's Guide to Staying Out of Court

    All organizations have to recruit and hire new employees. It is one of a manager’s most important duties. Finding the right person for the right job can be a struggle for any manager, not to mention the myriad of legal issues that surround recruiting and hiring. This course is designed to simplify recruiting and hiring by focusing on the toughest issues managers face and giving you some real-world examples to help you understand and implement a recruiting and hiring process.

    #13 ID:691 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Interviewing, Hiring & Recruiting, New Supervisor Course Level: Intermediate Seat Time: 30 Minutes
  • Peer Today, Boss Tomorrow™: Navigating Your Changing Role

    Help newly promoted managers/supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss.

    #14 ID:248 Topic: Leading Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, New Supervisor Closed Captioned
  • Peer Today, Boss Tomorrow™: Navigating Your Changing Role (eLearning Classic)

    Help new managers promoted from within get up to speed fast. This course presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role. Key strategies, activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly.

    #15 ID:678 Topic: Management Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, New Supervisor, Onboarding Course Level: Foundational Seat Time: 30 - 45 minutes
  • It's the Law™ - Program Introduction

    Explains the responsibility of managers to know the law and how it applies in their workplace

    #16 ID:131 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Compliance, Ethics, Harassment Prevention, Leadership, Management, New Supervisor Closed Captioned
  • Take Action

    Example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.

    #17 ID:246 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Transition to Boss Is...™

    Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

    #18 ID:1417 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Management, Professionalism, Learning Reinforcement
  • TrainingBriefs® Accepting Your New Role

    New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.

    #19 ID:2129 Topic: Leading Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Leadership, Management, Learning Reinforcement Course Level: Foundational Seat Time: 9 Minutes
  • Set Clear Boundaries

    Learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group.

    #20 ID:245 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • TrainingBriefs® Communication Tools
    New eLearning Course

    New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.

    #21 ID:2336 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication Course Level: Foundational Seat Time: 6 Minutes
  • Peer Today, Boss Tomorrow™ Game

    A fun and interactive way to help new managers promoted from within get up to speed fast.

    #22 ID:895 Topic: Leading Learning Path: Leadership Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Seat Time: 15-45 Minutes
  • Got Leadership?™ Communication Skills for New Supervisors

    Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.

    #23 ID:1485 Topic: Communication Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Management, Professionalism, Leading Course Level: Foundational Seat Time: 15 Minutes
  • The Consequences of Sexual Harassment™ (New York Employees, Managers & Supervisors)
    New Asset

    Specific for New York State (New York State Human Rights Law) and New York City (NYC Human Rights Law) sexual harassment training requirements! New York companies are required to provide sexual harassment prevention training. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.

    #24 ID:2296 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Discrimination Closed Captioned
  • Got Leadership?™ Now I’m the Manager…

    Congratulations! Being a supervisor/manager can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you. So, take a deep breath and get ready to learn more about the exciting challenges you have ahead.

    #25 ID:1400 Topic: Leading Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Management Course Level: Intermediate Seat Time: 12 Minutes
  • Ready. Set. CHANGE! Reacting Smarter. Adapting Faster. Engaging Together.

    Change in the workplace today has taken on a new dimension. It is no longer just an event or an initiative, is it? Rather, it is pervasive and constant, and it impacts all of us. This course will provide you with a clear and practical strategy that will help you develop the skills to understand, respond to and navigate any change in a way that’s positive and productive for you, coworkers, customers and the organization.

    #26 ID:709 Topic: Change Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Conflict Resolution, Onboarding Course Level: Intermediate Seat Time: 35 Minutes
  • Recruiting a New Member

    Asking an existing employee to take on a mentoring role for a new employee.

    #27 ID:466 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • TrainingBriefs® Putting It All on the Table
    New eLearning Course

    New Micro-Learning! As a manager or supervisor, you tackle multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course is designed to give you the opportunity to step back and take a look at how you might be interacting with your direct reports.

    #28 ID:2322 Topic: Professionalism Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Management Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® The Know-It-All Boss: Leadership by Proxy

    New Micro-Learning! As a manager or supervisor, you manage multiple priorities and shifting deadlines on a daily basis. How you listen and respond to your team may or may not be your best example of good leadership skills.

    #29 ID:2026 Topic: Leadership Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Substance Abuse - Suspicion/Detection

    New Micro-Learning! As managers, we have a responsibility to understand and communicate the organization’s policy on substance abuse or use in the workplace to employees. Let’s face it—the last thing any manager, supervisor or organization wants to deal with is a lawsuit regarding substance use or abuse in the workplace.

    #30 ID:2153 Topic: Substance Abuse Learning Paths: Ethics & Compliance, Workplace Safety Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism, Workplace Safety & Awareness Course Level: Intermediate Seat Time: 5 Minutes
  • Article: Goals and New Year’s Resolutions

    What are your hopes and dreams for the New Year? Maybe you’re like a friend of mine whose resolution is that she won’t have any resolutions. I recommend this for those of you who think last year was akin to spending eternity atop a treadmill set on warp speed. Maybe you need a break from resolutions.

    #31 ID:1551 Topic: Motivation Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Goals and Goal Setting
  • TrainingBriefs® The No…No…No! Boss

    New Micro-Learning! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.

    #32 ID:2141 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Emotional Intelligence Course Level: Intermediate Seat Time: 7 Minutes
  • Conflict Clock™ for Managers & Supervisors

    Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #33 ID:1515 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Intermediate Seat Time: 20 Minutes
  • The Consequences of Sexual Harassment™ (Delaware Employees, Managers & Supervisors)
    New Asset

    With the passing of Delaware House Bill (HB) 360, the state created a new section to the Delaware Discrimination in Employment Act (DDEA) that focuses specifically on sexual harassment. Delaware companies with 50 or more employees (excluding independent contractors or employees who work less than 6 months) are required to provide sexual harassment prevention training every two (2) years. This flexible course platform allows facilitators to customize and present a course that fits both their compliance needs and their organizational needs.

    #34 ID:2243 Topic: Sexual Harassment Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Discrimination Closed Captioned
  • TrainingBriefs® Religion at Work

    New Micro-Learning! It’s one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can be accused of harassment. And when a supervisor is the one talking about religion in the workplace, employees may believe that religion discriminatorily effected employment decisions.

    #35 ID:2213 Topic: Discrimination Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Planned Spontaneous Recognition
    New eLearning Course

    New Micro-Learning! You want high performance from your employees. You push them to give you exceptional results. In doing so you often raise stress levels-theirs and yours! This can create a potentially explosive situation. If you want to diffuse that possibility and keep your team motivated, try introducing Planned Spontaneous Recognition.

    #36 ID:2277 Topic: Motivation Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Leading Course Level: Intermediate Seat Time: 6 Minutes
  • TrainingBriefs® Are Your Employees Engaged?
    New eLearning Course

    New Micro-Learning! Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day. Engaged employees are committed to their organization’s goals and values, and motivated to contribute to organizational success, with an enhanced sense of their own well-being.

    #37 ID:2253 Topic: Motivation Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Team Builder or Retention Aid, Leading Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Avoiding Reverse Discrimination in Hiring
    New eLearning Course

    New Micro-Learning! On paper, recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. There are five common pitfalls in the recruiting and hiring process that you need to be mindful of; describing the job, dealing with protected groups, avoiding illegal questions, conducting legal reference check, and avoiding reverse discrimination. In this module, we will explore the topic of avoiding reverse discrimination.

    #38 ID:2306 Topic: Hiring & Recruiting Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Behavior-Based Interviewing – Following a Lead
    New eLearning Course

    New Micro-Learning! This course lays out an interviewing strategy best used when you want to clarify or expand something a candidate says or implies by his or her body language. This strategy involves asking follow-up questions based on verbal and non-verbal clues and often requires you to share an observation first.

    #39 ID:2324 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Hiring & Recruiting Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Behavior-Based Interviewing – Probing for Current Work Examples
    New eLearning Course

    New Micro-Learning! When it comes to interviewing, clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. The Probing for Current Work Examples strategy is best used when a candidate provides an answer involving an event, which took place many years ago. Because the candidate’s skills may have changed significantly since that time, it makes sense to ask for a more current example.

    #40 ID:2329 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Hiring & Recruiting Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Behavior-Based Interviewing – Seeking Contrary Evidence
    New eLearning Course

    New Micro-Learning! Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. Then, you have to ask job-related probes to get the whole picture of the candidate’s skills. In this course, you'll explore the topic of seeking contrary evidence.

    #41 ID:2327 Topic: Interviewing Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Hiring & Recruiting Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Behavior-Based Interviewing – Target of the Question
    New eLearning Course

    New Micro-Learning! A behavior-based interview uses a structured interview that organizes questions under job skills, or competencies. Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. In this course, we'll explore the topic of returning to the target of the question.

    #42 ID:2320 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Hiring & Recruiting Course Level: Foundational Seat Time: 6 Minutes
  • TrainingBriefs® Being Transparent
    New eLearning Course

    New Micro-Learning! The value of honesty in business has obvious and subtle implications. Unfortunately, there are times when individuals are asked to be less than totally honest in order to paint a brighter financial picture. In this course, you’ll observe two coworkers discussing an upcoming presentation to the board of directors. The boss is pressuring his subordinate to paint a picture that is brighter than it actually is.

    #43 ID:2309 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Coaching Basics
    New eLearning Course

    New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process. You need to engage your employee in recognizing and solving the current problem. And, you need to help develop his or hers own problem-solving capabilities.

    #44 ID:2342 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Communicating with Difficult Employees
    New eLearning Course

    New Micro-Learning! In conversations with employees that may be somewhat challenging, it’s important for you to have some strong communication skills. Asking good questions is one such skill. Communicating with an employee who may be defensive requires you to model an open, questioning stance - we can call it the learning stance.

    #45 ID:2343 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Diverse Work Ethics
    New eLearning Course

    New Micro-Learning! One of the most common management challenges involves how to effectively manage all kinds of different people, not just people who look and think as we do. With the influx of millions of Millennial and Gen Z employees, understanding the differences across generations in the workplace has become a huge focus for supervisors, managers, and HR professionals.

    #46 ID:2317 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Inclusion & Equity Course Level: Foundational Seat Time: 9 Minutes
  • TrainingBriefs® Effective Interviewing: Ask Probing Questions
    New eLearning Course

    New Micro-Learning! Effective behavior-based interviewing is all about creating a process. Probing questions are the ones to ask when you need more specific information or more focused information. Always keep in mind that your probing questions need to be directly related to the technical and performance skills you previously identified in the interview.

    #47 ID:2269 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Interviewing, Hiring & Recruiting Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Effective Interviewing: Contrary Evidence
    New eLearning Course

    New Micro-Learning! When an interviewer begins to get a one-sided impression during a job interview, they tend to ask questions that will further confirm that impression. The reverse is also true. When an interviewer thinks a candidate has all the wrong skills or behaviors, they tend to ask questions that confirm the impression. To prevent these common interview issues, the interviewer needs to ask for contrary evidence.

    #48 ID:2239 Topic: Hiring & Recruiting Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Professionalism Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Effective Interviewing: Controlling the Interview
    New eLearning Course

    New Micro-Learning! In order to properly evaluate a candidate for an open position, it is important that you maintain control of the job interview. Establishing and maintaining control requires, in addition to good questioning techniques, effective listening skills to know when to redirect the conversation. This is an important component of behavior-based interviewing.

    #49 ID:2274 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Hiring & Recruiting Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Effective Interviewing: Open-Ended Questions
    New eLearning Course

    New Micro-Learning! Past behavior is the best indicator of future performance! This means asking focused questions that prompt the candidate to talk about past job experiences in very specific detail. Asking the right questions is your single best way to get the right kinds of information during the interview—the kinds of information that will lead you to the best hiring decision.

    #50 ID:2270 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Hiring & Recruiting Course Level: Intermediate Seat Time: 6 Minutes
  • TrainingBriefs® Effective Interviewing: Preparation is Key
    New eLearning Course

    New Micro-Learning! Hiring the right person the first time takes more than a gut feeling. It takes planning and preparation. The result? You will be able to interview and evaluate candidates in such a way that you get the information you need to identify the right person for the job.

    #51 ID:2266 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Interviewing, Hiring & Recruiting Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Embracing Feedback
    New eLearning Course

    New Micro-Learning! Diversity is a fact of life in today’s workplace. Which means we need to be able to recognize and respond to those similarities and differences and make better decisions based on those understandings. In this short course, we’ll explore the importance of providing accurate feedback to our direct reports - and being open their insights.

    #52 ID:2297 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management Course Level: Foundational Seat Time: 7 Minutes
  • TrainingBriefs® Embracing Inclusion
    New eLearning Course

    New Micro-Learning! Inclusion is about recognizing and responding to the needs of all employees. It’s talking about co-workers in a supportive way, rather than criticizing them behind their backs. Most importantly, inclusion is about making sure work assignments and activities, including work-related social events, do not exclude or disadvantage anyone.

    #53 ID:2300 Topic: Inclusion & Equity Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Leading Course Level: Foundational Seat Time: 6 Minutes
  • TrainingBriefs® Embracing Respect
    New eLearning Course

    New MicroLearning! Respect is about treating people the way they want to be treated. It means establishing and maintaining a work environment that is free of offensive practices and conditions. If disrespectful conduct and disparaging remarks come up, they are addressed quickly and effectively. Respect is also about speaking positively about the organization, even during times of crisis – focusing on why you originally came to work here and why you are staying.

    #54 ID:2301 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Leading Course Level: Foundational Seat Time: 8 Minutes
  • TrainingBriefs® Engaging Your Employees
    New eLearning Course

    New Micro-Learning! Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give their best each day, commit to their organization’s goals and values and achieve motivation to contribute to organizational success - with an enhanced sense of their own well-being.

    #55 ID:2258 Topic: Motivation Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Team Builder or Retention Aid, Leading Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Ethics & Budgets
    New eLearning Course

    New Micro-Learning! Individuals make ethical choices, not organizations. In most cases, we are not talking about bad people. Granted, there some out there making conscious unethical choices, but this is the exception, not the rule. It’s usually good people that make bad choices. In this short course, you’ll observe an individual who discovers that her department is under budget. The question is will she make bad choices with this knowledge?

    #56 ID:2310 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Identifying Career Paths
    New eLearning Course

    New Micro-Learning! Mentoring is a powerful tool for building success. A key part of your conversations with your mentee involves diving more deeply into their future career paths. By this time, you’ve already looked at the big picture of where your mentee would like to be in the years ahead. In this program, we will look at some examples of what you might want to recommend depending on the situation.

    #57 ID:2354 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Interviewing: Clarifying Actions & Outcomes
    New eLearning Course

    New Micro-Learning! In a behavior-based interview this is achieved by using a structured interview that organizes questions under job skills, or competencies. The clarifying actions and outcomes strategy should be used when a candidate provides an answer that involves team effort or uses the word “we.” Asking for clarification on specific actions that the candidate had taken and the outcomes or results of those actions is important for getting the whole picture.

    #58 ID:2273 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Hiring & Recruiting Course Level: Foundational Seat Time: 6 Minutes
  • TrainingBriefs® Mentoring & Setting Goals
    New eLearning Course

    New Micro-Learning! A mentor is one of any organization’s greatest resources. They fulfill that crucial role of helping newer team members learn about their new job – and their new organization. A key part of the conversation you’ll have with your mentee over time is about their short and long-term goals. As part of this, it’s important to ask your mentee to discuss his or her strengths and weaknesses both interpersonal and job-related skills.

    #59 ID:2279 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Professionalism, Leading Course Level: Intermediate Seat Time: 7 Minutes
  • TrainingBriefs® Mentoring - Establishing Development Needs
    New eLearning Course

    New Micro-Learning! As a mentor, going through this process of working with you, your mentee will learn more about the organization, discover other opportunities to explore, uncover other leadership resources and above all, they’ll leave with a greater sense of self insight that will serve them well for the rest of their career.

    #60 ID:2353 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Motivating Bad Attitudes
    New eLearning Course

    New Micro-Learning! Dealing with an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why they might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse.

    #61 ID:2348 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Coaching & Mentoring Course Level: Foundational Seat Time: 6 Minutes
  • TrainingBriefs® Motivating Employees to Care
    New eLearning Course

    New Micro-Learning! When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why he or she might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse!

    #62 ID:2351 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Must Do’s As a Mentor
    New eLearning Course

    New Micro-Learning! Some organizations have official mentors while others have more of an informal approach to mentoring. No matter how it happens, a mentor fills a vital role in the success of the organization. In order to be a successful mentor, you need to understand what does a mentor does, who benefits from mentoring, and the “must do’s” as a mentor. In this course, we will look at must do’s as a mentor.

    #63 ID:2293 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® No Foreigners Allowed
    New eLearning Course

    New Micro-Learning! Can you - as a manager - be held accountable for harassing behavior of your team members or direct reports? This course takes a look at the potential consequences of looking the other way when you notice harassing behavior in the workplace.

    #64 ID:2248 Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Management, Discrimination Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® No Time for Training (for Managers)
    New eLearning Course

    New Micro-Learning! Supporting the growth and development of your staff is vitally important in helping them be as productive and successful as possible in their current role, encouraging motivation and retention, and setting them up for career opportunities. Compliance with organizational training is one of many ethical issues that come up in the workplace.

    #65 ID:2313 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Professionalism Course Level: Intermediate Seat Time: 7 Minutes
  • TrainingBriefs® Planning for a Successful Discussion
    New eLearning Course

    New Micro-Learning! In order to reap the benefits of a successful mentoring relationship, you need to have a thorough understanding of planning for a successful discussion, setting goals, identifying career paths and establishing development needs. In this course, we'll take a close look at planning for a successful discussion.

    #66 ID:2355 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Recognizing Sales Opportunities
    New eLearning Course

    New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.

    #67 ID:2299 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Reporting Ethical Concerns (for Managers)
    New eLearning Course

    New Micro-Learning! High-profile corporate scandals have received considerable media attention in recent years. Management should have a keen interest in avoiding such outcomes by encouraging employees to report unethical conduct anonymously. Unfortunately, many employees struggle with ethical decisions because they feel that they cannot remain anonymous so unethical behavior persists.

    #68 ID:2321 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Leadership Course Level: Intermediate Seat Time: 7 Minutes
  • TrainingBriefs® Respecting Sexual Orientation
    New eLearning Course

    New Micro-Learning! Knowing when and how to deal with issues of sexual orientation, or sexuality, or even lifestyle choices can be a challenge. They're the kind of things that can give rise to gossip and innuendo, at the very least; and outright hostility and harassment if you don't deal with them correctly.

    #69 ID:2237 Topic: Inclusion & Equity Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Professionalism, Respect Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Selling with Integrity
    New eLearning Course

    New Micro-Learning! One definition of being ethical is “conforming to professional standards of conduct.” Herein lies both a problem and an opportunity for those of us in the world of sales. The problem lies in the fact that many people do not think of sales as a profession. Negative stereotypes have caused them to avoid or look down at a salesperson with disdain.

    #70 ID:2345 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Sales & Service, Selling Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Solving Attendance Issues
    New eLearning Course

    New Micro-Learning! Solving an attendance problem requires not only building trust with employees, but also holding them accountable. Motivating employees to conform to organizational standards works best when they play a part in developing a solution. This course gives you a process for dealing with attendance issues.

    #71 ID:2352 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® The Negative Impact of Unconscious Bias (Managers)
    New eLearning Course

    New Micro-Learning! Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed, we can better resolve problems and promote more effective working relationships.

    #72 ID:2272 Topic: Unconscious / Hidden Bias Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Management, Inclusion & Equity Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® The Resilient Leader
    New eLearning Course

    New Micro-Learning! Resilient leaders recover quickly from failures and merely look at them as temporary setbacks. They maintain a positive attitude and a strong sense of opportunity during periods of turbulence. When faced with uncertainty, resilient leaders find ways to move forward and avoid getting stuck.

    #73 ID:2298 Topic: Leadership Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Understanding Behavior-Based Interviewing
    New eLearning Course

    New Micro-Learning! What many successful interviewers have found is that the way in which a person handled a specific situation in the past gives you valid information about how that person will approach a similar situation in the future. This is the foundation for behavior-based interviewing. Once you understand this concept, you can plan to ask the kinds of questions that will give you the information you need to make good hiring decisions.

    #74 ID:2268 Topic: Interviewing Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Course Level: Intermediate Seat Time: 6 Minutes
  • TrainingBriefs® Understanding Decision-Making Styles
    New eLearning Course

    New Micro-Learning! Making decisions. It’s a part of your life, every day. Deciding what to wear to work in the morning, what to eat for dinner, and whether to walk up the stairs or take the escalator are some of the easier decisions to make during a typical day. On the other hand, when it comes to making decisions at work that involve other people, your decision is dependent on a variety of perspectives, including your hierarchical or equality decision making style.

    #75 ID:2305 Topic: Leadership Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Inclusion & Equity, Respect, Teamwork Course Level: Intermediate Seat Time: 8 Minutes
  • TrainingBriefs® What Does a Mentor Do?
    New eLearning Course

    New Micro-Learning! In order to be a successful mentor, you need to understand what a mentor does… right? Well, in this quick course, we’ll take a look at exactly what a mentor does? When you have a new employee to the company, or an employee new to a particular role, there is no substitute for the conversations and support that you can provide as a mentor.

    #76 ID:2294 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Who Benefits from Mentoring?
    New eLearning Course

    New Micro-Learning! You probably think that a mentee receives all the benefits of a mentor. As you will see in this course, mentorship is a win-win for everybody! Mentoring is a very positive process, an experience that benefits mentors, mentees and organizations alike. Mentoring provides the opportunity to give something back and create a legacy.

    #77 ID:2295 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Workplace Violence & An ADA-Protected Employee
    New eLearning Course

    New Micro-Learning! Like it or not, workplace violence is an issue you can't afford to ignore. Obviously, your top priority is making sure the workplace is safe. But there are also some legal liability issues that you need to be aware of. There are a lot of things your organization can and should do to help prevent workplace violence. In this course, we will address the topic of dealing with an ADA-protected employee.

    #78 ID:2304 Topic: Workplace Safety & Awareness Learning Paths: Ethics & Compliance, Workplace Safety Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Workplace Violence Prevention Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Zero Tolerance (with Fairness and Respect)
    New eLearning Course

    New Micro-Learning! Most organizations have zero tolerance policies these days. Whether it's drugs, workplace violence, or harassment… organizations are making a clear statement about what is acceptable behavior at work. But - even though the zero tolerance policy may be clear - as managers, you have to know how to enforce it. And that means you have to know how to recognize and correct situations that cross the line.

    #79 ID:2238 Topic: Leadership Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Collaboration Course Level: Intermediate Seat Time: 7 Minutes
  • TrainingBriefs® EEO Overview

    New Micro-Learning! The best-known equal employment law is Title VII (Seven) of the Civil Rights Act of 1964 - prohibiting discrimination based on race, color, religion, sex, and national origin. This quick course will take a closer look equal employment opportunity and the Act that has been amended and expanded several times over the years.

    #80 ID:2177 Topic: Discrimination Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Learning Reinforcement Course Level: Intermediate Seat Time: 6 Minutes
  • The Consequences of Sexual Harassment™ (NY Manager)

    Specific for New York State/NYC Sexual Harassment Training Requirements! Understanding the deep consequences of workplace sexual harassment is paramount to preventing it. Managers and supervisors are held to a higher legal standard in sexual harassment cases. This interactive course provides the education, guidance and authority to help managers rise to the challenge of preventing, recognizing and reporting sexual harassment in the workplace. When it comes to workplace sexual harassment... enough is enough!

    #81 ID:2102 Topic: Sexual Harassment Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Harassment Prevention, Abusive Conduct, Learning Reinforcement Course Level: Foundational Seat Time: 60 Minutes
  • TrainingBriefs® Diversity in Recruiting & Hiring

    New Micro-Learning! Studies have shown that having a diverse team is more innovative. But let's be real, finding and hiring diverse talent is often easier said than done. You may even be asking yourself, how can we get past potential bias and get the right talent in the door? And how do we keep them once we have them?

    #82 ID:2170 Topic: Hiring & Recruiting Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Inclusion & Equity, Interviewing, Unconscious / Hidden Bias Course Level: Intermediate Seat Time: 5 Minutes
  • Legal Briefs™ The ADA: Tough Questions & Straight Answers

    New Release! With critical legal information to guide decision making, this program helps managers understand their responsibilities under the ADA and how to sort through tough issues and respond effectively. Your managers will learn how the Act impacts them and their employees and find key answers to their most frequently asked questions.

    #83 ID:1398 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Closed Captioned
  • TrainingBriefs® A Difference of Opinion

    New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team. However, it’s likely that you will encounter a challenge to your ability to stay on track by participants who express strong differences of opinion. If differences of opinion are not resolved effectively, a meeting can spin off track, become chaotic, and prevent the achievement of the meeting’s purpose and desired outcomes.

    #84 ID:2132 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Management, Meeting Preparation Course Level: Intermediate Seat Time: 6 Minutes
  • TrainingBriefs® Accentuate the Positive

    New Micro-Learning! For many leaders, their focus is typically upon when the mark is being missed. In most organizations, considerable energy and attention are invested in what’s off track as opposed to what’s working well and that is what this module is all about, accentuating the positive.

    #85 ID:2174 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Leadership, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Asking Someone to Lie

    New Micro-Learning! In general, people lie so they can tip the balance toward things going their way. They rationalize the lie. This rationalization is like poison to work relationships and the ultimate success of a business. The antidote is to STOP. Search your motivations. Think about the implications. Open yourself up to other options and Preserve your integrity.

    #86 ID:1998 Topic: Management Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance, Leadership, Professionalism Course Level: Foundational Seat Time: 6 Minutes
  • TrainingBriefs® Avoiding Bias in Hiring

    New Micro-Learning! Making assumptions about others is a natural way of interacting with each other. But, assumptions can have a negative effect when it comes to hiring. In this course, we will explore how unconscious bias, or assumptions can prevent you from finding top talent for the roles you are trying to fill.

    #87 ID:2167 Topic: Unconscious / Hidden Bias Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Hiring & Recruiting, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Avoiding Discipline

    New Micro-Learning! Although it can be uncomfortable or even unpleasant at times, you have a responsibility to take corrective or disciplinary action when the situation warrants it. In this course, we will examine the issue of avoiding discipline.

    #88 ID:2186 Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Beware of Personal Opinions

    New Micro-Learning! In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.

    #89 ID:2178 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Inclusion & Equity Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Building Trust

    New Micro-Learning! To build relationships you have to start by building trust. And that doesn't just happen... you have to work on it. You need to show your people that they can trust you and depend on you. If your employees see you right there with them, doing the job with them and working with them in a way that builds that trusting bond, they're going to trust you.

    #90 ID:2181 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Change? No Thanks!

    New Micro-Learning! Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!

    #91 ID:2208 Topic: Change Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Management Course Level: Foundational Seat Time: 6 Minutes
  • TrainingBriefs® Coaching Overview

    New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process.

    #92 ID:2089 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Coaching the High Performer

    New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

    #93 ID:2023 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Combine Your Strengths

    New Micro-Learning! Extraordinary leaders understand that it's the combination of strengths that produces exponential results. It is these results that result in extraordinary leadership. This course takes a look at easy-to-understand steps to maximizing your leadership skills.

    #94 ID:2185 Topic: Leading Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Leading Course Level: Intermediate Seat Time: 6 Minutes
  • TrainingBriefs® Conflict… Can’t You Just Deal with It?

    New Micro-Learning! When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior. Using a “Flight” response to get away or avoid a situation may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

    #95 ID:2083 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Creating a Respectful Workplace

    New Micro-Learning! Having fun at work is okay, but playing to stereotypes - even when it’s meant as just a joke - isn’t funny. It could be perceived as ridicule, and if that happens, it could be seen as creating a hostile environment.

    #96 ID:2109 Topic: Respect Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Inclusion & Equity, Unconscious / Hidden Bias, Learning Reinforcement Course Level: Foundational Seat Time: 7 Minutes
  • TrainingBriefs® Dealing with Unprofessional Behavior

    New Micro-Learning! This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

    #97 ID:2082 Topic: Leadership Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Professionalism, Coaching & Mentoring, Leading, Meeting Preparation, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs® Describing the Job

    New Micro-Learning! Recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. In this course, we will explore the topic of describing the job.

    #98 ID:2189 Topic: Hiring & Recruiting Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management Course Level: Intermediate Seat Time: 6 minutes
  • TrainingBriefs® Discipline & Termination: Not Being Prepared

    New Micro-Learning! Many court cases for wrongful employment termination stem from mishandled progressive discipline. In this course, we will examine the issue of avoiding termination. Learners will explore the importance of taking a methodical approach to preparing for a termination and the potential consequences of just winging it.

    #99 ID:2202 Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs® Discipline - Avoiding Termination

    New Micro-Learning! Avoiding termination is something too many managers stumble on, especially when they're dealing with employees they think are more likely to sue. Remember, if you ever find yourself in this situation, get the support you need from human resources or senior management and act decisively to correct the problem.

    #100 ID:2194 Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management Course Level: Intermediate Seat Time: 5 Minutes