Search TAG® Library (201 Assets Found)

Results for Keywords: new

  • Conflict Clock™ for Managers & Supervisors

    Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #61 ID:1515 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Intermediate Seat Time: 20 Minutes
  • Dialogue – Now You’re Talking: Dialogue Between Genders

    This new eLearning course shows how the skills of dialogue can be used to overcome misunderstandings, break down gender stereotypes, improve communications, and overcome the bad feelings that can linger after an incident at work.

    #62 ID:1174 Topic: Interpersonal Skills Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Collaboration Course Level: Intermediate Seat Time: 40 Minutes
  • Improving Personal Productivity: How to Accomplish More with Less Stress

    This new eLearning course gives you easy-to-use tools you need to begin improving your personal productivity - including how to avoid time wasters!

    #63 ID:1068 Topic: Personal Improvement Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Foundational Seat Time: 25 - 30 Minutes
  • TrainingBytes® - Managing Your Own Productivity (eLearning)

    Give your emerging leaders new insight into why individual responsibility and initiative are essential to personal and team success.

    #64 ID:792 Topic: Professionalism Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills Course Level: Foundational Seat Time: 35 Minutes
  • Training Briefs™ Coaching Overview

    New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process.

    #65 ID:2089 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • Training Briefs™ Conflict… Can’t You Just Deal with It?

    New Micro-Learning! When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior. Using a “Flight” response to get away or avoid a situation may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

    #66 ID:2083 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • Training Briefs™ Let’s M.E.E.T.™ to Resolve Issues

    New Micro-Learning! It's up to us to take advantage of our differences to help make us more productive and more successful. To do that, we have to make an effort to recognize and respond to situations where coworkers or customers don't feel respected. It’s not easy but it’s certainly worth the effort.

    #67 ID:2092 Topic: Conflict Resolution Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Inclusion, Respect Course Level: Foundational Seat Time: 8 Minutes
  • TrainingBriefs™  An Introduction to Diversity & Inclusion

    New Micro-Learning! Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures any type of difference that matters.

    #68 ID:2081 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion, Respect, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Accepting and Giving Gifts

    New Micro-Learning! The acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. This is one of many ethical issues that come up in the workplace.

    #69 ID:2024 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Addressing Stereotypes

    New Micro-Learning! Sometimes people look at another group as being different just based upon skin color or racial traits. It’s often easy to see other human beings as different if you look at them through the “We – Them” mindset. This depersonalizes people.

    #70 ID:2079 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Unconscious / Hidden Bias, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Asking Someone to Lie

    New Micro-Learning! In general, people lie so they can tip the balance toward things going their way. They rationalize the lie. This rationalization is like poison to work relationships and the ultimate success of a business. The antidote is to STOP. Search your motivations. Think about the implications. Open yourself up to other options and Preserve your integrity.

    #71 ID:1998 Topic: Management Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Office & General Other Topics: Compliance, Leadership, Professionalism Course Level: Foundational Seat Time: 6 Minutes
  • TrainingBriefs™ Behaviors for Success

    New Micro-Learning! The behaviors we display at work can help you… get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. By the end of this module, you’ll be able to identify the common behaviors of successful employees.

    #72 ID:2020 Topic: Professionalism Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Interpersonal Skills, Collaboration, Goals and Goal Setting, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Behaviors to Improve Customer Service

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    #73 ID:2021 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Change Resiliency

    New Micro-Learning! The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Then… something happens that brings it to our attention. Other times, change seems jarring. It creates what feels like a huge obstacle falling into our life and way of doing things.

    #74 ID:2034 Topic: Change Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Learning Reinforcement Course Level: Foundational Seat Time: 7 Minutes
  • TrainingBriefs™ Coaching the High Performer

    New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

    #75 ID:2023 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Competing Customer Service Priorities

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    #76 ID:2068 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales & Service, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Compromising Your Standards

    New Micro-Learning! When it comes to using inaccurate information to meet a deadline - even if it doesn't seem to impact or affect the outcome of a situation - it is a very slippery slope. Sometimes there is information that should not be kept confidential.

    #77 ID:2002 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Conflict of Interest

    New Micro-Learning! A conflict of interest arises in the workplace when an employee has competing interests or loyalties that either are, or potentially can be, at odds with each other. A conflict of interest causes an employee to experience a struggle between diverging interests, points of view, or allegiances.

    #78 ID:2037 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Consequences of Exclusive Behavior

    New Micro-Learning! When employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.

    #79 ID:2040 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Inclusion, Respect, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • TrainingBriefs™ Coworkers Are Customers, Too!

    New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

    #80 ID:2025 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes