Search TAG® Library (34 Assets Found)

Results for Keywords: influencing

  • Got Sales?™ Communication

    Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

    #1 ID:1689 Topic: Communication & Influencing Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Customer Service Course Level: Foundational Seat Time: 25 Minutes
  • The Oh Series™ Everyday Ethics - The Complete Series

    We are all faced with making decisions every day. Some are large and some are small. When we’re faced with a decision that involves right and wrong choices at home or at work, sometimes it's hard to figure out what's the best decision in a given situation. It’s important to remember that some of those decisions can result in actions that have major consequences - for the organization, our customers and for ourselves.

    #2 ID:1754 Topic: Ethics Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Professionalism, Discussion Trigger, Communication & Influencing, Onboarding Closed Captioned
  • TrainingBriefs™ Responding to Change with Integrity
    New Course

    New Micro-Learning! Appreciating change can be very complex, though. And we must acknowledge that how we respond to change has an impact on how things will unfold for us, and those around us. After giving some consideration to your reactions to a specific change, and the probable reasons for your reactions, there are really only four choices for how to respond to change.

    #3 ID:2127 Topic: Change Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Learning Reinforcement Course Level: Intermediate Seat Time: 9 Minutes
  • M.E.E.T. Zero Tolerance™: Enforcing Zero Tolerance with Fairness and Respect

    Enforce zero-tolerance policies with fairness and respect. Although most zero-tolerance policies seem pretty clear, when the human dynamic is added to the equation, the solution may no longer be so clear cut. This makes the manager’s job of enforcing the policy much more challenging. This course is designed to show how to enforce zero-tolerance situations at work while maintaining fairness, equity and respect for all employees.

    #4 ID:711 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Communication, Harassment, Leadership, Professionalism, Culture Commitment, Conflict Resolution, Communication & Influencing Course Level: Intermediate Seat Time: 30 - 45 minutes
  • A Real Team Player...Not

    Dealing with a dysfunctional team member. It's tough when a coworker doesn't want to be a team player. There are ways to address issues and get things back on track.

    #5 ID:44 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Communication & Influencing Closed Captioned
  • Clarify Goals and Identify Concerns

    The importance of knowing what you want to achieve in order to solve problems.

    #6 ID:19 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Communication & Influencing Closed Captioned
  • Fearless Facilitation!™ How to Lead Effective Meetings

    Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.

    #7 ID:793 Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Communication & Influencing, Onboarding Course Level: Intermediate
  • Life IS a Series of Presentations™: Inspire, Inform & Influence. Anytime, Anywhere.

    The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.

    #8 ID:706 Topic: Communication Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism, Communication & Influencing Course Level: Foundational Seat Time: 30 - 45 minutes
  • Got Sales?™ Value Proposition

    A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.

    #9 ID:1718 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling, Communication & Influencing, Customer Service Course Level: Foundational Seat Time: 25 Minutes
  • Kindness Is...™

    Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.

    #10 ID:1995 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Culture Commitment, Communication & Influencing, Customer Service, Learning Reinforcement
  • Discussion Card: Nonverbal Communication

    Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #11 ID:2097 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Teamwork, Leading, Training Activities, Communication & Influencing, Learning Reinforcement
  • The Oh Series™ Everyday Ethics: What's the Bottom Line?

    We’re all faced with difficult and challenging situations. As we saw, it’s not always easy doing the right thing. And that’s why we need to do our best in making RIGHT decisions.

    #12 ID:1961 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Communication & Influencing Closed Captioned
  • The Oh Series™ Everyday Ethics: Program Introduction

    Ethical decisions creep up on us... sometimes daily. Using this program, you’ll not only be aware of and be able to recognize ‘sticky’ situations that can cause problems; you’ll be better prepared to do the right thing.

    #13 ID:1960 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Professionalism, Communication & Influencing, Onboarding Closed Captioned
  • I Wish My Manager Would Just...™

    Employees speaking out about what their managers could do to help them be successful. A fantastic look into what employees are really thinking about their manager/supervisor relationship.

    #14 ID:455 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Motivation, Professionalism, Teamwork, Collaboration, Communication & Influencing Closed Captioned
  • The Extraordinary Leader: Going from Good to Great™ - eLearning

    In a world growing increasingly complex, there is an urgent need for leaders at every level and in every organization. The need is for leaders who are prized because of contributions they make to their organizations, the role models they present and the elevated standards of performance they set. The Extraordinary Leader is a course designed to help leaders develop competencies needed to produce extraordinary results in their organizations.

    #15 ID:705 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Management, Professionalism, Coaching & Mentoring, Collaboration, Communication & Influencing Course Level: Intermediate Seat Time: 30 - 45 minutes
  • Win the S.A.L.E.™: Putting it All Together

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #16 ID:778 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales & Service, Professionalism, Coaching & Mentoring, Selling, Communication & Influencing Course Level: Foundational Seat Time: 25 minutes
  • Is This The Image That We Really Want?

    Recognizing how unconscious bias contributes to “diversity moments” by influencing our perceptions, behavior and the decisions we make about others.

    #17 ID:1247 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Professionalism, Inclusion, Unconscious / Hidden Bias, Micro-Inequities, Workplace Civility Closed Captioned
  • Want to Bet?

    Unauthorized use of computers; influencing peers to gamble online on work time

    #18 ID:36 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • TrainingBytes® - Achieving Communication Excellence

    Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills.

    #19 ID:358 Topic: Communication Learning Path: Personal Performance Type: TrainingBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Everybody Wins: How to Turn Conflict into Collaboration™

    Improve productivity by turning conflict in to collaboration.

    #20 ID:79 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Diversity, Management, Professionalism Closed Captioned